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220-1202 Practice Question: A user on a corporate iOS device complains that…
A user on a corporate iOS device complains that they cannot install a required business app from the App Store because the device is 'supervised' and shows a message that installation is blocked. What is the most likely reason and solution?
⚠ Common exam trap
CompTIA often tests the misconception that 'supervised' means the device is locked down permanently, leading candidates to suggest a factory reset, when in fact supervision is a management state that can be adjusted via MDM policies without wiping the device.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The device has a configuration profile that disables App Store installs; update the MDM policy
The 'supervised' status on iOS devices is an MDM-enforced mode that allows granular restrictions. The error message about installation being blocked indicates a configuration profile or MDM policy specifically disables App Store installations. Updating the MDM policy to allow installs is the correct solution, as it directly addresses the restriction without compromising supervision.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The user needs to sign out of iCloud and sign back in
Why it's wrong here
Signing out of iCloud and back in refreshes account state; it does not lift a supervised device's App Store installation restriction. It is tempting as a generic iOS account fix, correct for sync or activation issues. The block comes from a configuration profile or MDM restriction, so the app must be assigned through managed distribution.
- ✓
The device has a configuration profile that disables App Store installs; update the MDM policy
Why this is correct
Supervised devices accept MDM restrictions, and a configuration profile can disable App Store installation. The block is policy-driven, not hardware, so updating the MDM policy to permit the app restores installation without unsupervising the device.
- ✗
Perform a factory reset to remove supervision
Why it's wrong here
Supervision is a permanent device enrolment state; a factory reset does not remove it and would simply re-enrol the device, wiping user data for nothing. It is tempting because resets often clear configuration faults, and would be correct only for removing a personal device from unmanaged use, not bypassing a corporate App Store restriction.
- ✗
Enable 'Allow Untrusted Shortcuts' in Settings
Why it's wrong here
Allow Untrusted Shortcuts governs the Shortcuts app's automation permissions, not App Store installation on a supervised device. It is tempting because it is an iOS restriction toggle, correct when a user must run unsigned shortcuts. The block stems from a device restriction or MDM assignment requiring the app via managed distribution.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.