hardMultiple Choice
220-1202 Practice Question: A technician is troubleshooting a recurring…
A technician is troubleshooting a recurring network outage that occurs every Tuesday at 3 PM. After reviewing the change log, the technician finds that a scheduled backup job runs at that time. What is the best course of action?
⚠ Common exam trap
220-1202 often tests the instinct to 'just fix it fast' — candidates pick disabling the backup or adding bandwidth, when the exam expects change-management discipline and root-cause documentation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the correlation and propose a change to the backup schedule.
The technician has identified a clear correlation between the 3 PM Tuesday backup job and the recurring outage, so the correct action is to document that correlation and route a change request to reschedule or throttle the backup (B). This respects change management while addressing the root cause, rather than making an unauthorized unilateral change to a critical process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disable the backup job immediately to restore network stability.
Why it's wrong here
Immediately disabling a critical backup job without proper authorization or a formal change management request is a severe violation of operational procedures. This action risks significant data loss, non-compliance with recovery point objectives (RPOs), and could lead to substantial business impact if data needs to be restored from an older, incomplete backup. Technicians must follow established protocols to address issues, even if they appear to be the direct cause of an outage.
- ✓
Document the correlation and propose a change to the backup schedule.
Why this is correct
The most appropriate action is to thoroughly document the observed correlation between the recurring network outage and the backup job's execution time. This documentation provides essential evidence for a formal change request, which would then be submitted to the Change Advisory Board (CAB) for review. The CAB can then evaluate the proposed schedule modification, ensuring that network stability is improved without compromising data integrity or backup compliance.
- ✗
Increase the network bandwidth to accommodate the backup traffic.
Why it's wrong here
Arbitrarily increasing network bandwidth without a formal change request and thorough analysis is an inefficient and potentially costly solution. This approach bypasses established change management procedures and fails to identify the actual bottleneck, which might not be raw bandwidth but rather network device saturation, misconfiguration, or inefficient backup protocols. Such a reactive measure often leads to over-provisioning and does not guarantee resolution of the underlying issue.
- ✗
Ignore the issue since the backup is a critical process.
Why it's wrong here
Ignoring a recurring network outage, even if caused by a critical process like a backup, is professionally irresponsible and unacceptable. Recurring outages negatively impact user productivity, business operations, and potentially service level agreements (SLAs). A technician's duty is to identify, document, and propose solutions for such issues, rather than allowing a known problem to persist indefinitely.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official CompTIA exam blueprint
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