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220-1202 Practice Question: A technician is deploying a new application to 20…
A technician is deploying a new application to 20 sales laptops. The change management plan requires a pilot test on 2 laptops before full deployment. After testing, the technician finds the application works but conflicts with the VPN client. What should the technician do?
⚠ Common exam trap
CompTIA often tests the misconception that a discovered conflict can be ignored or worked around without formal change management approval, tempting candidates to choose options that prioritize speed over process compliance.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the conflict and submit a revised change request with a resolution plan.
The change management process requires that any issues discovered during pilot testing be formally documented and addressed before full deployment. Since the application conflicts with the VPN client, the technician must submit a revised change request that includes a resolution plan (e.g., updating the application, modifying VPN configuration, or scheduling a coordinated deployment). This ensures compliance with organizational change control policies and minimizes risk to production systems.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Deploy the application to all laptops and disable the VPN client on each.
Why it's wrong here
Deploying the application and disabling the VPN client on each laptop is an unauthorized and highly disruptive action. Disabling a critical security and connectivity component without proper change control and user notification can immediately sever remote access, disrupt ongoing work, and introduce significant security vulnerabilities. This approach bypasses established IT policies and could lead to widespread operational downtime and potential data exposure, making it an unacceptable immediate solution.
- ✓
Document the conflict and submit a revised change request with a resolution plan.
Why this is correct
This is the correct procedure according to IT best practices and established change management frameworks. When an unforeseen conflict arises during a deployment, the technician must halt the current process, thoroughly document the discovered incompatibility, and then propose a revised plan to address the issue. Submitting a new change request ensures that all stakeholders are informed, potential impacts are assessed, and an approved, controlled resolution is implemented, maintaining system stability and security.
- ✗
Continue with the deployment and note the conflict in the change log.
Why it's wrong here
Proceeding with a deployment when a known conflict exists is reckless and directly undermines the purpose of a pilot or testing phase. Merely noting the conflict in a change log without resolving it means the issue will likely manifest across all deployed systems, leading to widespread application instability, system errors, or network connectivity problems. This approach prioritizes speed over stability and adherence to proper IT service management, potentially causing significant operational disruption and requiring extensive remediation efforts.
- ✗
Uninstall the VPN client from all laptops and reinstall after the deployment.
Why it's wrong here
Uninstalling a critical system component like a VPN client without prior authorization or a documented change request is a severe breach of protocol. This action would immediately disconnect remote users, prevent them from accessing internal resources, and potentially leave systems vulnerable if not properly reinstalled. Furthermore, the reinstallation process itself introduces additional complexity and potential for errors, creating unnecessary downtime and support overhead, all while bypassing established change management procedures designed to prevent such disruptions.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.