220-1202 Practice Question: A technician is deploying 20 new laptops to a…

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

• ✗

  Agree to the manager's request and rush the installation to avoid conflict.

  Why it's wrong here

  Agreeing to rush a deployment of 20 laptops significantly increases the risk of configuration errors, incomplete software installations, or overlooked data migration steps. This can lead to post-deployment issues, increased support calls, and user dissatisfaction, ultimately undermining the technician's professional credibility and potentially requiring more time for remediation than was saved by rushing. A professional technician prioritizes thoroughness over speed when it compromises quality and long-term stability.

• ✓

  Explain the standard deployment process and offer a revised timeline that includes training.

  Why this is correct

  This is the most professional and effective approach. By clearly articulating the standard deployment process, which includes critical steps like imaging, software installation, data migration, and user training, the technician manages the manager's expectations realistically. Proposing a revised timeline that incorporates adequate training ensures users can effectively utilize the new equipment, minimizing post-deployment support issues and maximizing productivity from the outset, leading to a smoother transition.

• ✗

  Install the software and let the users figure out the rest on their own.

  Why it's wrong here

  Simply installing software without providing user training or assisting with data migration is a recipe for user frustration and operational inefficiency. Users will struggle to locate their files, understand new operating system features, or utilize specialized applications, leading to a significant increase in help desk tickets and a decrease in productivity. This approach neglects critical aspects of a successful technology rollout, potentially causing data loss if users attempt unguided migrations and hindering overall adoption.

• ✗

  Tell the manager that training is not part of the technician's job.

  Why it's wrong here

  While direct user training might not always fall solely on the deployment technician, dismissing it entirely is unhelpful and unprofessional. A competent technician understands that successful technology adoption requires user proficiency and will proactively coordinate with the manager to ensure training resources are allocated, whether by the technician themselves, another IT staff member, or an external trainer. Failing to address the training need directly impedes the project's overall success and user satisfaction, reflecting poorly on IT support.

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