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220-1202 Practice Question: A small business is deploying a new accounting…
A small business is deploying a new accounting application across five workstations. The IT lead creates a detailed change request that includes the purpose, scope, risk assessment, and rollback plan. Which document should the IT lead update immediately after the deployment is successfully completed?
⚠ Common exam trap
CompTIA often tests the misconception that a technical log or checklist (like a backup verification checklist) is the immediate post-deployment update, but the correct answer is always the formal change management document that captures the entire change lifecycle.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The change request form
The change request form is the central document that tracks the entire lifecycle of a change, including planning, approval, implementation, and post-implementation review. Once the deployment is successfully completed, the IT lead must update the change request form to mark it as 'Closed' or 'Completed,' documenting the actual outcome, any deviations, and the final status. This ensures an accurate audit trail for compliance and future troubleshooting, as required by ITIL-based change management processes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The firewall configuration log
Why it's wrong here
A firewall configuration log primarily details changes made to the firewall's ruleset, such as opening or closing ports, modifying access control lists, or updating security policies. While it documents specific network security adjustments, it does not track the overall lifecycle or completion status of a broader application deployment change request. Its purpose is network security auditing and troubleshooting, not comprehensive project management or change control for an application.
- ✓
The change request form
Why this is correct
The change request form (CRF) is a formal document used within IT service management (ITSM) frameworks, such as ITIL, to initiate, track, and approve modifications to IT infrastructure, services, or applications. It details the proposed change, its justification, impact analysis, approval signatures, implementation plan, and crucially, the actual completion date and verification of the change. Therefore, it serves as the authoritative record for confirming the successful deployment of a new accounting application.
- ✗
The employee handbook
Why it's wrong here
The employee handbook is a document provided to employees outlining company policies, procedures, benefits, and expected conduct. It covers general HR-related information, such as dress codes, vacation policies, and disciplinary actions. It has no relevance to the technical deployment of IT systems or the tracking of specific operational changes within the IT infrastructure, making it an entirely inappropriate source for confirming an application deployment.
- ✗
The backup verification checklist
Why it's wrong here
A backup verification checklist is a procedural document used to ensure that data backups have been successfully performed and are restorable, often including steps like checking log files, performing test restores, or verifying data integrity. While backing up data might be a specific step within a larger change deployment plan, the checklist itself only confirms the status of the backup process, not the overall completion and successful integration of the new accounting application into the production environment.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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