Question 105 of 750

Windows OS Troubleshooting →mediumMultiple ChoiceObjective-mapped

Quick Answer

The answer is Event Viewer, because a slow shutdown after printer install in Windows 10 is typically caused by a driver or service that fails to terminate, and Event Viewer logs the exact error or warning during the shutdown sequence. When a printer driver hangs, it prevents the system from closing processes cleanly, and Event Viewer’s System or Application logs capture these timeout events with timestamps and source identifiers. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your ability to differentiate between troubleshooting tools—many students mistakenly choose Task Manager or Performance Monitor, but those show real-time data, not historical shutdown failures. A common trap is assuming uninstalling the printer software removes all driver remnants, but lingering services still cause delays, making log analysis essential. Memory tip: think “Shutdown Stalls = System Logs,” and remember that Event Viewer is your forensic tool for post-crash or post-shutdown diagnosis.

220-1202 Windows OS Troubleshooting Practice Question

This 220-1202 practice question tests your understanding of windows os troubleshooting. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

A customer calls saying that after installing a new printer, their Windows 10 computer now takes much longer to shut down. They have uninstalled the printer software, but the slow shutdown persists. Which tool should you use to identify the cause of the shutdown delay?

Question 1mediummultiple choice

Full question →

A
Task Manager
Why wrong: Task Manager shows running processes and startup programs, but it does not log historical shutdown events or provide details about why a shutdown is slow.
B
Performance Monitor
Why wrong: Performance Monitor tracks real-time and logged performance counters like CPU or disk usage, but it is not designed to capture the specific events that occur during the shutdown sequence.
C
Event Viewer
Event Viewer records system, application, and security logs. During a slow shutdown, the System log often contains warnings or errors from services or drivers that are delaying the process, allowing you to identify the culprit.
D
Disk Cleanup
Why wrong: Disk Cleanup frees up disk space by deleting temporary files, but it has no effect on shutdown performance or the underlying cause of a delay.

Full breakdown with real-world context →

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Event Viewer

Slow shutdowns are often caused by services or drivers that fail to terminate properly. The Event Viewer logs system events, including errors and warnings during shutdown, which can pinpoint the offending component. This is more effective than generic performance monitoring or disk cleanup for this specific issue.

Key principle: NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Task Manager
Why it's wrong here
Task Manager shows running processes and startup programs, but it does not log historical shutdown events or provide details about why a shutdown is slow.
✗
Performance Monitor
Why it's wrong here
Performance Monitor tracks real-time and logged performance counters like CPU or disk usage, but it is not designed to capture the specific events that occur during the shutdown sequence.
✓
Event Viewer
Why this is correct
Event Viewer records system, application, and security logs. During a slow shutdown, the System log often contains warnings or errors from services or drivers that are delaying the process, allowing you to identify the culprit.
Related concept
Static NAT maps one inside address to one outside address.
✗
Disk Cleanup
Why it's wrong here
Disk Cleanup frees up disk space by deleting temporary files, but it has no effect on shutdown performance or the underlying cause of a delay.

Common exam traps

Common exam trap: NAT rules depend on direction and matching traffic

NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.

Trap categories for this question

Command / output trap
Task Manager shows running processes and startup programs, but it does not log historical shutdown events or provide details about why a shutdown is slow.

Detailed technical explanation

How to think about this question

NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.

KKey Concepts to Remember

Static NAT maps one inside address to one outside address.
PAT allows many inside hosts to share one public address using ports.
Inside local and inside global describe the private and translated addresses.
NAT ACLs identify traffic for translation, not always security filtering.

TExam Day Tips

Identify inside and outside interfaces first.
Check whether the scenario needs static NAT, dynamic NAT or PAT.
Do not confuse NAT matching ACLs with normal packet-filtering intent.

Key takeaway

NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.

Real-world example

How this comes up in practice

A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.

What to study next

Got this wrong? Here's your next step.

Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1202 NAT questions on configuration and troubleshooting.

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FAQ

Questions learners often ask

What does this 220-1202 question test?

Windows OS Troubleshooting — This question tests Windows OS Troubleshooting — Static NAT maps one inside address to one outside address..

What is the correct answer to this question?

The correct answer is: Event Viewer — Slow shutdowns are often caused by services or drivers that fail to terminate properly. The Event Viewer logs system events, including errors and warnings during shutdown, which can pinpoint the offending component. This is more effective than generic performance monitoring or disk cleanup for this specific issue.

What should I do if I get this 220-1202 question wrong?

What is the key concept behind this question?

Static NAT maps one inside address to one outside address.

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