220-1202 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company’s change management policy states that all changes must be reviewed by the CAB. An urgent security vulnerability is discovered that requires an immediate patch to a critical database server. The CAB is not available for 24 hours. What is the best course of action?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Apply the patch immediately and document it as an emergency change
Option B is correct because the change management policy includes an emergency change process for urgent security vulnerabilities. Applying the patch immediately and documenting it as an emergency change aligns with ITIL best practices and the company's policy, ensuring the vulnerability is mitigated without delay while maintaining compliance through post-implementation review.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Wait for the CAB to meet and approve the change
Why it's wrong here
Waiting 24 hours could expose the system to exploitation, which is unacceptable for a critical vulnerability.
✓
Apply the patch immediately and document it as an emergency change
Why this is correct
Emergency changes allow for immediate action with retrospective approval, balancing security and process.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Apply the patch but do not document it to avoid policy violation
Why it's wrong here
Undocumented changes are a policy violation and hinder future troubleshooting.
✗
Disconnect the server from the network until the CAB meets
Why it's wrong here
Disconnecting the server may prevent the breach but also disrupts business operations unnecessarily.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the misconception that all changes must wait for CAB approval, ignoring the emergency change process explicitly defined in ITIL and many corporate policies.
Detailed technical explanation
How to think about this question
Emergency changes are a standard ITIL process designed for urgent situations like zero-day vulnerabilities (e.g., CVE-2024-XXXX affecting a database server). The patch should be applied using a documented emergency change request (ECR) with a post-implementation review (PIR) scheduled within 24-48 hours. This ensures the change is authorized retrospectively while maintaining security posture and compliance with frameworks like ISO 27001 or PCI DSS.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Apply the patch immediately and document it as an emergency change — Option B is correct because the change management policy includes an emergency change process for urgent security vulnerabilities. Applying the patch immediately and documenting it as an emergency change aligns with ITIL best practices and the company's policy, ensuring the vulnerability is mitigated without delay while maintaining compliance through post-implementation review.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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