Question 1easymultiple choice
Full question →220-1102 · topic practice
Software Troubleshooting practice questions
Use this page to practise 220-1102 Software Troubleshooting practice questions. The goal is not to memorise dumps, but to understand the concept, review the explanation and improve your exam readiness.
What the exam tests
What to know about Software Troubleshooting
Software Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.
How the topic appears in realistic exam-style scenarios.
Which detail in the question changes the correct answer.
How to eliminate plausible but wrong options.
How to connect the question back to the wider exam objective.
Practice set
Software Troubleshooting questions
7 questions · select your answer, then reveal the explanation
Question 2mediummulti select
Full question →A technician is troubleshooting a Windows 10 Pro workstation that crashes intermittently when running a specific business application. The technician has already reinstalled the application, updated all device drivers, run System File Checker (SFC) and DISM with no issues, and checked Event Viewer for errors. The application crashes without any error message. Which two built-in tools should the technician use NEXT to help identify the root cause? (Choose two.)
Question 3hardmultiple choice
Full question →A technician is troubleshooting a Windows 10 application that fails to install with error code 0x80070005. The user has local administrator rights. The technician runs Process Monitor and sees 'ACCESS DENIED' for registry key 'HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData'. What is the most likely cause?
Question 4hardmultiple choice
Full question →A technician is troubleshooting a Windows 10 workstation that is running extremely slowly. Upon opening Task Manager, the technician notices a process named 'wscript.exe' consuming 99% CPU. The process path is 'C:\Users\Public\Documents\script.vbs'. The technician suspects malware. Which of the following actions should the technician take FIRST to address the issue?
Question 5hardmultiple choice
Full question →A technician is troubleshooting a Windows 10 workstation that crashes with a blue screen error 0x0000009F (DRIVER_POWER_STATE_FAILURE) every time the computer is put to sleep. The technician has updated all power-related drivers, disabled sleep in power options, and run SFC and DISM without finding issues. The crash still occurs when the user manually selects 'Sleep' from the Start menu. What is the most likely cause?
Question 6mediummultiple choice
Full question →A user reports that after installing a third-party antivirus suite, their web browser cannot connect to the internet. Other network-dependent applications such as email clients work correctly. The technician has confirmed that the network adapter is configured correctly and other devices on the same network can access the internet. Which built-in Windows tool should the technician use FIRST to investigate whether the antivirus software has created firewall rules that are blocking the browser?
Question 7mediummultiple choice
Full question →A user reports that a 64-bit business application on Windows 10 Pro crashes immediately after launch with error code 0xc0000005 (Access Violation). The technician has already reinstalled the application, applied all Windows updates, and run both System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) with no issues found. Which of the following should the technician do NEXT to troubleshoot the crash?
Watch out for
Common Software Troubleshooting exam traps
- ▸Answering from memory before reading the full scenario.
- ▸Missing a constraint such as cost, availability, security, scope or command context.
- ▸Choosing a broad answer when the question asks for the most specific fix.
- ▸Ignoring why the wrong options are tempting.
Free account
Track your progress over time
Create a free account to save your results and see which topics improve across sessions.
Focused Software Troubleshooting sessions
Start a Software Troubleshooting only practice session
Every question in these sessions is drawn from the Software Troubleshooting domain — nothing else.
Related practice questions
Related 220-1102 topic practice pages
Move into related areas when this topic feels solid.
CompTIA A+ hardware practice questions
Practise 220-1102 questions linked to CompTIA A+ hardware.
CompTIA A+ mobile devices practice questions
Practise 220-1102 questions linked to CompTIA A+ mobile devices.
CompTIA A+ networking practice questions
Practise 220-1102 questions linked to CompTIA A+ networking.
CompTIA A+ operating systems practice questions
Practise 220-1102 questions linked to CompTIA A+ operating systems.
CompTIA A+ security practice questions
Practise 220-1102 questions linked to CompTIA A+ security.
CompTIA A+ software troubleshooting questions
Practise 220-1102 questions linked to CompTIA A+ software troubleshooting questions.
CompTIA A+ operational procedures questions
Practise 220-1102 questions linked to CompTIA A+ operational procedures questions.
Frequently asked questions
- What does the 220-1102 exam test about Software Troubleshooting?
- Software Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.
- How should I use these practice questions?
- Select your answer before revealing the explanation. Then read why each option is right or wrong — this active recall approach builds retention far faster than re-reading notes.
- Can I practise just Software Troubleshooting questions in a focused session?
- Yes — the session launcher on this page draws every question from the Software Troubleshooting domain. Use a 10-question session first to gauge your baseline, then move to 20 or 30 once the weak spots are clear.
- Where can I practise other 220-1102 topics?
- Use the topic links above to move to related areas, or go back to the 220-1102 question bank to see all topics.
- Are these real exam questions or dumps?
- These are original practice questions written to test the same concepts the 220-1102 exam covers. They are not copied from any real exam or dump site.
Track your progress
A free account saves results across sessions and highlights which topics need work.
Sign up freeStudy resources
Exam traps to avoid
- ▸Answering from memory before reading the full scenario.
- ▸Missing a constraint such as cost, availability, security, scope or command context.
- ▸Choosing a broad answer when the question asks for the most specific fix.
- ▸Ignoring why the wrong options are tempting.