Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A user reports that a 64-bit business application on Windows 10 Pro crashes immediately after launch with error code 0xc0000005 (Access Violation). The technician has already reinstalled the application, applied all Windows updates, and run both System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) with no issues found. Which of the following should the technician do NEXT to troubleshoot the crash?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Run a memory diagnostic tool such as Windows Memory Diagnostic or Memtest86+
Memory problems can cause access violations, but since the crash is immediate on launch and consistent, and other diagnostics are clean, memory is less likely. This could be a later step.
B
Best answer
Check the Data Execution Prevention (DEP) settings and add an exception for the application
0xc0000005 often occurs when DEP blocks an application. Adding an exception to allow the application to run is a common fix.
C
Distractor review
Use the Event Viewer to review Application logs for additional details
Event Viewer can provide clues, but the technician should first try a direct configuration fix like DEP. Viewing logs is a valid step but not the most targeted next action.
D
Distractor review
Rebuild the Boot Configuration Data (BCD) using bootrec /rebuildbcd
Rebuilding BCD is for boot issues, not application crashes. This is unrelated to the problem.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Check the Data Execution Prevention (DEP) settings and add an exception for the application — Error 0xc0000005 indicates an access violation, often caused by memory corruption or DEP (Data Execution Prevention) blocking execution. Since basic reinstallation and system file checks are clean, the next step is to check DEP settings. If DEP is preventing the application from running, adding an exception for the application can resolve the issue. Running a memory test (memtest) is a good idea for hardware memory issues, but the user hasn't reported blue screens or other symptoms, and the application consistently crashes on launch, pointing more to software configuration. Event Viewer may provide more details, but checking DEP is a more direct troubleshooting step for this specific error. Rebuilding the BCD is unrelated to application launch crashes.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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