Question 1mediummulti select
Full question →mediummulti selectObjective-mapped
A technician is troubleshooting a Windows 10 Pro workstation that crashes intermittently when running a specific business application. The technician has already reinstalled the application, updated all device drivers, run System File Checker (SFC) and DISM with no issues, and checked Event Viewer for errors. The application crashes without any error message. Which two built-in tools should the technician use NEXT to help identify the root cause? (Choose two.)
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Performance Monitor
Performance Monitor can track performance counters over time, but it requires creating data collector sets and is not as immediate for crash analysis as Reliability Monitor.
B
Best answer
Reliability Monitor
Reliability Monitor shows a day-by-day timeline of application and system failures, including crashes, making it ideal for identifying patterns related to the intermittent crashes.
C
Best answer
Resource Monitor
Resource Monitor provides real-time data on how the application uses system resources (CPU, memory, disk, network), which can help identify resource starvation or conflicts.
D
Distractor review
Task Manager
Task Manager shows basic resource usage but lacks the detailed historical view of Reliability Monitor and the in-depth real-time monitoring of Resource Monitor.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Reliability Monitor — Reliability Monitor provides a history of application and system failures in an easy-to-read timeline, which can help correlate crashes with software or driver changes. Resource Monitor offers real-time monitoring of CPU, memory, disk, and network usage per process, which can reveal resource contention when the application is running. Performance Monitor is more advanced but requires setup of data collector sets. Task Manager shows basic resource usage. Process Monitor would be useful but is a Sysinternals tool, not built-in to Windows? Actually Process Monitor is not built-in; it's a downloadable tool. Therefore, Reliability Monitor and Resource Monitor are the best choices among built-in tools. Both are accessible via the Administrative Tools menu.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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