You notice an alert in SecureX indicating 'Identity Correlation Failure'. What is the most common reason for this when integrating Cisco Secure Endpoint and Cisco Identity Services Engine (ISE)?
Trap 1: The ISE node is in standby mode
Standby nodes should still process authentication logs if configured correctly.
Trap 2: The SecureX browser extension is disabled
The extension is a UI tool and not part of the backend correlation service.
Trap 3: The endpoint is not joined to the domain
While it affects data, it does not specifically break the correlation engine itself.
- A
The ISE node is in standby mode
Why it fails: Standby nodes should still process authentication logs if configured correctly.
- B
The SecureX browser extension is disabled
Why it fails: The extension is a UI tool and not part of the backend correlation service.
- C
Inconsistent time synchronization (NTP) between ISE and the Endpoint
SecureX correlates identities by matching timestamps across ISE and Secure Endpoint events; when NTP synchronisation drifts, the same session appears at different times and correlation fails. Consistent time synchronisation is therefore the prerequisite the stem's Identity Correlation Failure alert points to.
- D
The endpoint is not joined to the domain
Why it fails: While it affects data, it does not specifically break the correlation engine itself.