- A
AWS Business Support
Why wrong: Business Support includes full Trusted Advisor checks, but the response time for critical cases is under 1 hour for production system down, not under 15 minutes. The CTO requires a response time under 15 minutes, so Business does not satisfy that requirement.
- B
AWS Developer Support
Why wrong: Developer Support does not provide the full set of Trusted Advisor checks; it only offers core checks. Response times are under 12 hours for general guidance and under 12 hours for system impaired, which is far too slow for critical impairments.
- C
AWS Enterprise Support
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
- D
AWS Basic Support
Why wrong: Basic Support includes only a subset of Trusted Advisor checks (service limits and security groups) and does not offer any response time guarantees for technical support cases. It cannot fulfill either requirement.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company currently uses the AWS Basic Support plan. The CTO wants to access the complete set of AWS Trusted Advisor checks, including those related to cost optimization and performance. Additionally, the CTO requires a guaranteed response time of less than 15 minutes for critical business-impairing issues. Which AWS Support plan should the company choose to meet all of these requirements?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Enterprise Support
The AWS Enterprise Support plan is the only plan that provides access to the complete set of AWS Trusted Advisor checks and offers a guaranteed response time of less than 15 minutes for critical business-impairing issues. The Business Support plan offers a 1-hour response time for critical issues and only includes core Trusted Advisor checks, not the full set. The Developer Support plan has a 12-hour response time for critical issues and does not include full Trusted Advisor checks. Basic Support has no technical support and limited Trusted Advisor checks.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Business Support
Why it's wrong here
Business Support includes full Trusted Advisor checks, but the response time for critical cases is under 1 hour for production system down, not under 15 minutes. The CTO requires a response time under 15 minutes, so Business does not satisfy that requirement.
When this WOULD be correct
A company needs full Trusted Advisor checks and a 1-hour response time for critical issues, but does not require a sub-15-minute SLA. In that case, Business Support would be the correct choice.
- ✗
AWS Developer Support
Why it's wrong here
Developer Support does not provide the full set of Trusted Advisor checks; it only offers core checks. Response times are under 12 hours for general guidance and under 12 hours for system impaired, which is far too slow for critical impairments.
When this WOULD be correct
A startup with a small team needs access to AWS technical support via email and chat during business hours, with a response time of less than 12 hours for critical issues, and does not require full Trusted Advisor checks or a 15-minute response.
- ✓
AWS Enterprise Support
Why this is correct
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Basic Support
Why it's wrong here
Basic Support includes only a subset of Trusted Advisor checks (service limits and security groups) and does not offer any response time guarantees for technical support cases. It cannot fulfill either requirement.
When this WOULD be correct
If the question stated that the company only needs basic account and billing support, with no requirement for Trusted Advisor checks or fast response times, then Basic Support would be sufficient.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Enterprise SupportCorrect answer▾
Why this is correct
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
✗AWS Business SupportWrong answer — click to see why▾
Why this is wrong here
AWS Business Support provides full Trusted Advisor checks and a 15-minute response time for critical issues, but the question requires a guaranteed response time of less than 15 minutes, which is only offered by Enterprise Support (15-minute SLA for business-critical systems).
★ When this WOULD be the correct answer
A company needs full Trusted Advisor checks and a 1-hour response time for critical issues, but does not require a sub-15-minute SLA. In that case, Business Support would be the correct choice.
Why candidates choose this
Candidates may confuse the 15-minute response time for critical issues (Business Support) with the sub-15-minute guarantee (Enterprise Support), or assume Business Support covers all requirements without noticing the strict timing requirement.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support does not provide access to the complete set of Trusted Advisor checks (only core checks) and has a response time of less than 12 hours for critical issues, not 15 minutes.
★ When this WOULD be the correct answer
A startup with a small team needs access to AWS technical support via email and chat during business hours, with a response time of less than 12 hours for critical issues, and does not require full Trusted Advisor checks or a 15-minute response.
Why candidates choose this
Candidates may confuse Developer Support as offering faster response times or more Trusted Advisor checks than it actually does, or assume it is sufficient for production workloads without reading the specific SLA details.
✗AWS Basic SupportWrong answer — click to see why▾
Why this is wrong here
AWS Basic Support does not provide access to the complete set of Trusted Advisor checks (only core checks) and offers no guaranteed response times for support cases.
★ When this WOULD be the correct answer
If the question stated that the company only needs basic account and billing support, with no requirement for Trusted Advisor checks or fast response times, then Basic Support would be sufficient.
Why candidates choose this
Candidates may assume Basic Support includes all Trusted Advisor checks or overlook the response time requirement, thinking basic support is enough for cost optimization and performance checks.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates might think the Business Support plan provides the complete Trusted Advisor checks because it offers a faster response time (1 hour) compared to Developer Support (12 hours). However, only the Enterprise Support plan includes the full set of Trusted Advisor checks and a guaranteed response time of less than 15 minutes for critical issues. Business Support only offers core checks and a 1-hour response time for critical cases.
Detailed technical explanation
How to think about this question
AWS Trusted Advisor evaluates your environment against AWS best practices across five categories: cost optimization, performance, security, fault tolerance, and service limits. The full set of checks (over 100) is only available with Enterprise Support, while Business Support provides a subset (approximately 50 checks). The 15-minute response time for critical issues under Enterprise Support is defined as a 'production system down' severity level, with a dedicated Technical Account Manager (TAM) providing proactive guidance.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Enterprise Support — The AWS Enterprise Support plan is the only plan that provides access to the complete set of AWS Trusted Advisor checks and offers a guaranteed response time of less than 15 minutes for critical business-impairing issues. The Business Support plan offers a 1-hour response time for critical issues and only includes core Trusted Advisor checks, not the full set. The Developer Support plan has a 12-hour response time for critical issues and does not include full Trusted Advisor checks. Basic Support has no technical support and limited Trusted Advisor checks.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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