Question 746 of 988
CLF-C02 Billing, Pricing, and Support Practice Question
A company currently uses the AWS Basic Support plan. The CTO wants to access the complete set of AWS Trusted Advisor checks, including those related to cost optimization and performance. Additionally, the CTO requires a guaranteed response time of less than 15 minutes for critical business-impairing issues. Which AWS Support plan should the company choose to meet all of these requirements?
⚠ Common exam trap
The trap here is that candidates might think the Business Support plan meets all requirements because it provides the full set of Trusted Advisor checks. However, Business Support only offers a 1-hour response time for critical issues, not the required less than 15 minutes. Only AWS Enterprise Support guarantees a sub-15-minute response for critical issues.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AWS Enterprise Support
The AWS Enterprise Support plan is the only plan that provides a guaranteed response time of less than 15 minutes for critical business-impairing issues. While both the Business and Enterprise Support plans include the full set of Trusted Advisor checks, only Enterprise meets the response time requirement. The Business Support plan offers a 1-hour response time for critical issues. The Developer Support plan has a 12-hour response time for critical issues and does not include the full set of Trusted Advisor checks. Basic Support has no technical support and limited Trusted Advisor checks.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Business Support
Why it's wrong here
Business Support includes full Trusted Advisor checks, but the response time for critical cases is under 1 hour for production system down, not under 15 minutes. The CTO requires a response time under 15 minutes, so Business does not satisfy that requirement.
When this WOULD be correct
A company needs full Trusted Advisor checks and a 1-hour response time for critical issues, but does not require a sub-15-minute SLA. In that case, Business Support would be the correct choice.
- ✗
AWS Developer Support
Why it's wrong here
Developer Support does not provide the full set of Trusted Advisor checks; it only offers core checks. Response times are under 12 hours for general guidance and under 12 hours for system impaired, which is far too slow for critical impairments.
When this WOULD be correct
A startup with a small team needs access to AWS technical support via email and chat during business hours, with a response time of less than 12 hours for critical issues, and does not require full Trusted Advisor checks or a 15-minute response.
- ✓
AWS Enterprise Support
Why this is correct
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support is the free plan automatically included with an AWS account, but it provides only a limited subset of Trusted Advisor checks—specifically service limits and security group configuration—rather than the full set covering cost optimization and performance. It also offers no technical support for operational issues and no response-time guarantees; billing and account questions are handled through limited channels, not an SLA-backed support case. Therefore, Basic Support fails both the CTO's requirement for comprehensive Trusted Advisor checks and the requirement for a sub-15-minute critical response, making it entirely unsuitable.
When this WOULD be correct
If the question stated that the company only needs basic account and billing support, with no requirement for Trusted Advisor checks or fast response times, then Basic Support would be sufficient.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Enterprise SupportCorrect answer▾
Why this is correct
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
✗AWS Business SupportWrong answer — click to see why▾
Why this is wrong here
AWS Business Support provides full Trusted Advisor checks and a 15-minute response time for critical issues, but the question requires a guaranteed response time of less than 15 minutes, which is only offered by Enterprise Support (15-minute SLA for business-critical systems).
★ When this WOULD be the correct answer
A company needs full Trusted Advisor checks and a 1-hour response time for critical issues, but does not require a sub-15-minute SLA. In that case, Business Support would be the correct choice.
Why candidates choose this
Candidates may confuse the 15-minute response time for critical issues (Business Support) with the sub-15-minute guarantee (Enterprise Support), or assume Business Support covers all requirements without noticing the strict timing requirement.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support does not provide access to the complete set of Trusted Advisor checks (only core checks) and has a response time of less than 12 hours for critical issues, not 15 minutes.
★ When this WOULD be the correct answer
A startup with a small team needs access to AWS technical support via email and chat during business hours, with a response time of less than 12 hours for critical issues, and does not require full Trusted Advisor checks or a 15-minute response.
Why candidates choose this
Candidates may confuse Developer Support as offering faster response times or more Trusted Advisor checks than it actually does, or assume it is sufficient for production workloads without reading the specific SLA details.
✗AWS Basic SupportWrong answer — click to see why▾
Why this is wrong here
AWS Basic Support does not provide access to the complete set of Trusted Advisor checks (only core checks) and offers no guaranteed response times for support cases.
★ When this WOULD be the correct answer
If the question stated that the company only needs basic account and billing support, with no requirement for Trusted Advisor checks or fast response times, then Basic Support would be sufficient.
Why candidates choose this
Candidates may assume Basic Support includes all Trusted Advisor checks or overlook the response time requirement, thinking basic support is enough for cost optimization and performance checks.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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