CLF-C02 Billing, Pricing, and Support Practice Question
A company needs 24/7 phone and chat access to AWS support engineers, full access to all AWS Trusted Advisor checks, and a response time of less than 1 hour for production system outages. Which is the minimum AWS Support plan that meets all these requirements?
⚠ Common exam trap
Candidates often confuse Enterprise On-Ramp Support as the minimum because it includes all features, but the question asks for the 'minimum' plan, and Business Support already satisfies every requirement without the higher cost of Enterprise On-Ramp.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Business Support
The Business Support plan is the minimum plan that provides 24/7 phone and chat access to AWS support engineers, full access to all AWS Trusted Advisor checks, and a response time of less than 1 hour for production system outages. The Basic and Developer plans lack 24/7 phone/chat and full Trusted Advisor checks, while the Enterprise On-Ramp plan offers these features but is not the minimum because Business Support already meets all requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Basic Support is the free tier included with every AWS account and consists of account/billing customer service, documentation, whitepapers, and community forums. It provides no technical support channels at all, meaning no phone, chat, or email access to Cloud Support Engineers. It also lacks full Trusted Advisor checks and cannot meet the 24/7 phone/chat or full Trusted Advisor requirements, making it unsuitable.
- ✗
Developer Support
Why it's wrong here
The Developer plan is priced for individual developers and non-production workloads, granting only business-hours email access to Cloud Support Associates. Its target response for 'system impaired' cases is 12 hours, and it does not offer 24/7 phone or chat. It also provides only the core set of Trusted Advisor checks, not the full suite, so it fails the stated requirements for around-the-clock support and full Trusted Advisor.
- ✓
Business Support
Why this is correct
Business Support includes 24/7 phone and chat access, full Trusted Advisor checks, a 1-hour response time for production system down, and access to the AWS Support API. This is the minimum plan meeting all stated requirements.
- ✗
Enterprise On-Ramp Support
Why it's wrong here
Enterprise On-Ramp is aimed at organizations with growing workloads and includes everything in Business Support, such as 24/7 phone/chat, full Trusted Advisor, and the AWS Support API. However, the scenario asks for the minimum plan that satisfies the requirements, not a premium upgrade. Because Business Support already delivers all three required capabilities at a lower cost, choosing On-Ramp would be over-provisioning and unnecessary.
Go deeper
Related to this question
About these practice questions
Courseiva writes every CLF-C02 question from scratch — 993 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.