- A
AWS Basic Support
Why wrong: AWS Basic Support does not include technical support from AWS support engineers and provides only limited Trusted Advisor checks (service limits and security groups). It does not meet the requirement for 1-hour response time on critical cases.
- B
AWS Developer Support
Why wrong: AWS Developer Support offers a 12-hour response time for critical cases, not the required 1-hour response. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set of recommendations needed.
- C
AWS Business Support
AWS Business Support provides a 1-hour response time for critical production system failures and includes full access to all AWS Trusted Advisor checks. This matches the company's requirements at a lower cost than Enterprise Support, making it the correct and most cost-effective choice.
- D
AWS Enterprise Support
Why wrong: AWS Enterprise Support also provides a 1-hour response time for critical cases and full Trusted Advisor checks, and additionally includes a Technical Account Manager (TAM) and other premium features. However, it is more expensive than the Business Support plan, and the company's requirements do not necessitate the extra features, so it is not the minimum-cost option.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a production e-commerce application on AWS. The CIO requires that the company have access to AWS technical support with a response time of under 1 hour for critical production system failures. Additionally, the operations team wants to use AWS Trusted Advisor to get recommendations on cost optimization, performance, and security for all AWS resources. The company already pays for AWS Business Support for its development account but wants the minimum-cost support plan that meets these requirements for its production account. Which AWS Support plan should the company choose for the production account?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"minimum / minimize"Why it matters: Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Business Support
AWS Business Support is the minimum plan that provides a 1-hour response time for critical production system failures and full access to AWS Trusted Advisor, including cost optimization, performance, and security checks. AWS Basic and Developer Support do not offer a 1-hour response time for critical failures, and Developer Support only provides limited Trusted Advisor checks. Therefore, Business Support meets both requirements at the lowest cost for the production account.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support does not include technical support from AWS support engineers and provides only limited Trusted Advisor checks (service limits and security groups). It does not meet the requirement for 1-hour response time on critical cases.
When this WOULD be correct
A company that only needs access to AWS documentation, whitepapers, and support forums, with no requirement for technical support response times or Trusted Advisor, and wants the lowest cost support plan.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support offers a 12-hour response time for critical cases, not the required 1-hour response. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set of recommendations needed.
When this WOULD be correct
A company running a non-production environment (e.g., development or test) that requires technical support during business hours with a response time of less than 12 hours for critical issues, and does not need Trusted Advisor best-practice checks, would find AWS Developer Support the minimum-cost appropriate plan.
- ✓
AWS Business Support
Why this is correct
AWS Business Support provides a 1-hour response time for critical production system failures and includes full access to all AWS Trusted Advisor checks. This matches the company's requirements at a lower cost than Enterprise Support, making it the correct and most cost-effective choice.
Clue confirmation
The clue word "minimum / minimize" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support also provides a 1-hour response time for critical cases and full Trusted Advisor checks, and additionally includes a Technical Account Manager (TAM) and other premium features. However, it is more expensive than the Business Support plan, and the company's requirements do not necessitate the extra features, so it is not the minimum-cost option.
When this WOULD be correct
A company requires a Technical Account Manager (TAM) for proactive guidance, needs infrastructure event management, or demands a response time of under 15 minutes for critical failures. In such cases, Enterprise Support is the correct choice despite higher cost.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Business SupportCorrect answer▾
Why this is correct
AWS Business Support provides a 1-hour response time for critical production system failures and includes full access to all AWS Trusted Advisor checks. This matches the company's requirements at a lower cost than Enterprise Support, making it the correct and most cost-effective choice.
✗AWS Basic SupportWrong answer — click to see why▾
Why this is wrong here
AWS Basic Support does not provide technical support with a response time of under 1 hour for critical failures, nor does it include AWS Trusted Advisor recommendations for cost optimization, performance, and security.
★ When this WOULD be the correct answer
A company that only needs access to AWS documentation, whitepapers, and support forums, with no requirement for technical support response times or Trusted Advisor, and wants the lowest cost support plan.
Why candidates choose this
Candidates may mistakenly believe that Basic Support is sufficient for production workloads because it is free, overlooking the specific requirements for fast response times and Trusted Advisor access.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support does not include a response time of under 1 hour for critical production failures; it offers only general guidance with a response time of less than 12 hours for critical cases. It also does not provide full access to AWS Trusted Advisor for cost optimization, performance, and security recommendations.
★ When this WOULD be the correct answer
A company running a non-production environment (e.g., development or test) that requires technical support during business hours with a response time of less than 12 hours for critical issues, and does not need Trusted Advisor best-practice checks, would find AWS Developer Support the minimum-cost appropriate plan.
Why candidates choose this
Candidates may mistakenly believe Developer Support is sufficient because it is the lowest paid tier, overlooking the specific requirements for fast critical response and full Trusted Advisor access that only Business Support provides.
✗AWS Enterprise SupportWrong answer — click to see why▾
Why this is wrong here
Enterprise Support is more expensive than Business Support and includes features like a Technical Account Manager (TAM) and infrastructure event management, which are not required by the question. The minimum-cost plan that meets the requirements (under 1-hour response for critical failures and Trusted Advisor for cost optimization, performance, and security) is Business Support.
★ When this WOULD be the correct answer
A company requires a Technical Account Manager (TAM) for proactive guidance, needs infrastructure event management, or demands a response time of under 15 minutes for critical failures. In such cases, Enterprise Support is the correct choice despite higher cost.
Why candidates choose this
Candidates may assume that only Enterprise Support offers Trusted Advisor recommendations or that the 1-hour response time for critical cases is exclusive to Enterprise, but Business Support also provides both features.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may assume Developer Support is sufficient because it includes technical support, but they overlook the specific 1-hour response time requirement and the need for full Trusted Advisor recommendations, which only Business Support provides.
Detailed technical explanation
How to think about this question
AWS Support plans are tiered with specific response times: Basic (none), Developer (12 hours for critical), Business (1 hour for critical), and Enterprise (15 minutes for critical). Trusted Advisor provides seven core checks for all plans, but full access to all checks (including cost optimization, performance, and security) requires Business Support or higher. The production account must be on a separate plan from the development account, as support plans are account-specific, not shared across accounts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
Billing, Pricing, and Support — study guide chapter
Learn the concepts, then practise the questions
- →
Billing, Pricing, and Support practice questions
Targeted practice on this topic area only
- →
All CLF-C02 questions
1,024 questions across all exam domains
- →
AWS Certified Cloud Practitioner CLF-C02 study guide
Full concept coverage aligned to exam objectives
- →
CLF-C02 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related CLF-C02 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Cloud Concepts practice questions
Practise CLF-C02 questions linked to Cloud Concepts.
Security and Compliance practice questions
Practise CLF-C02 questions linked to Security and Compliance.
Cloud Technology and Services practice questions
Practise CLF-C02 questions linked to Cloud Technology and Services.
Billing, Pricing, and Support practice questions
Practise CLF-C02 questions linked to Billing, Pricing, and Support.
AWS shared responsibility model practice questions
Practise CLF-C02 questions linked to AWS shared responsibility model.
AWS IAM practice questions
Practise CLF-C02 questions linked to AWS IAM.
AWS pricing practice questions
Practise CLF-C02 questions linked to AWS pricing.
AWS support plans practice questions
Practise CLF-C02 questions linked to AWS support plans.
AWS S3 practice questions
Practise CLF-C02 questions linked to AWS S3.
AWS EC2 practice questions
Practise CLF-C02 questions linked to AWS EC2.
Practice this exam
Start a free CLF-C02 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Business Support — AWS Business Support is the minimum plan that provides a 1-hour response time for critical production system failures and full access to AWS Trusted Advisor, including cost optimization, performance, and security checks. AWS Basic and Developer Support do not offer a 1-hour response time for critical failures, and Developer Support only provides limited Trusted Advisor checks. Therefore, Business Support meets both requirements at the lowest cost for the production account.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "minimum / minimize". Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Keep practising
More CLF-C02 practice questions
- A company publishes a message each time a new product is added to its catalogue. Three services need to receive this mes…
- A media company stores frequently accessed video thumbnails in Amazon S3. The thumbnails are read multiple times every d…
- A company needs a service to translate domain names (like www.example.com) into IP addresses, check the health of their…
- A startup runs an application on AWS and receives a monthly bill that charges exactly for the number of compute hours us…
- A financial institution runs its core banking application on-premises due to regulatory requirements. It has connected i…
- A company wants to run a MySQL database in AWS without managing database software installation, applying patches, settin…
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.