CLF-C02 Billing, Pricing, and Support Practice Question
A company runs a production e-commerce application on AWS. The CIO requires that the company have access to AWS technical support with a response time of under 1 hour for critical production system failures. Additionally, the operations team wants to use AWS Trusted Advisor to get recommendations on cost optimization, performance, and security for all AWS resources. The company already pays for AWS Business Support for its development account but wants the minimum-cost support plan that meets these requirements for its production account. Which AWS Support plan should the company choose for the production account?
⚠ Common exam trap
It's easy for candidates to assume Developer Support is sufficient because it includes technical support, but they overlook the specific 1-hour response time requirement and the need for full Trusted Advisor recommendations, which only Business Support provides.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
AWS Business Support
AWS Business Support is the minimum plan that provides a 1-hour response time for critical production system failures and full access to AWS Trusted Advisor, including cost optimization, performance, and security checks. AWS Basic and Developer Support do not offer a 1-hour response time for critical failures, and Developer Support only provides limited Trusted Advisor checks. Therefore, Business Support meets both requirements at the lowest cost for the production account.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support does not include technical support from AWS support engineers and provides only limited Trusted Advisor checks (service limits and security groups). It does not meet the requirement for 1-hour response time on critical cases.
When this WOULD be correct
A company that only needs access to AWS documentation, whitepapers, and support forums, with no requirement for technical support response times or Trusted Advisor, and wants the lowest cost support plan.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support offers a 12-hour response time for critical cases, not the required 1-hour response. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set of recommendations needed.
When this WOULD be correct
A company running a non-production environment (e.g., development or test) that requires technical support during business hours with a response time of less than 12 hours for critical issues, and does not need Trusted Advisor best-practice checks, would find AWS Developer Support the minimum-cost appropriate plan.
- ✓
AWS Business Support
Why this is correct
AWS Business Support provides a 1-hour response time for critical production system failures and includes full access to all AWS Trusted Advisor checks. This matches the company's requirements at a lower cost than Enterprise Support, making it the correct and most cost-effective choice.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support also provides a 1-hour response time for critical cases and full Trusted Advisor checks, and additionally includes a Technical Account Manager (TAM) and other premium features. However, it is more expensive than the Business Support plan, and the company's requirements do not necessitate the extra features, so it is not the minimum-cost option.
When this WOULD be correct
A company requires a Technical Account Manager (TAM) for proactive guidance, needs infrastructure event management, or demands a response time of under 15 minutes for critical failures. In such cases, Enterprise Support is the correct choice despite higher cost.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓AWS Business SupportCorrect answer▾
Why this is correct
AWS Business Support provides a 1-hour response time for critical production system failures and includes full access to all AWS Trusted Advisor checks. This matches the company's requirements at a lower cost than Enterprise Support, making it the correct and most cost-effective choice.
✗AWS Basic SupportWrong answer — click to see why▾
Why this is wrong here
AWS Basic Support does not provide technical support with a response time of under 1 hour for critical failures, nor does it include AWS Trusted Advisor recommendations for cost optimization, performance, and security.
★ When this WOULD be the correct answer
A company that only needs access to AWS documentation, whitepapers, and support forums, with no requirement for technical support response times or Trusted Advisor, and wants the lowest cost support plan.
Why candidates choose this
Candidates may mistakenly believe that Basic Support is sufficient for production workloads because it is free, overlooking the specific requirements for fast response times and Trusted Advisor access.
✗AWS Developer SupportWrong answer — click to see why▾
Why this is wrong here
AWS Developer Support does not include a response time of under 1 hour for critical production failures; it offers only general guidance with a response time of less than 12 hours for critical cases. It also does not provide full access to AWS Trusted Advisor for cost optimization, performance, and security recommendations.
★ When this WOULD be the correct answer
A company running a non-production environment (e.g., development or test) that requires technical support during business hours with a response time of less than 12 hours for critical issues, and does not need Trusted Advisor best-practice checks, would find AWS Developer Support the minimum-cost appropriate plan.
Why candidates choose this
Candidates may mistakenly believe Developer Support is sufficient because it is the lowest paid tier, overlooking the specific requirements for fast critical response and full Trusted Advisor access that only Business Support provides.
✗AWS Enterprise SupportWrong answer — click to see why▾
Why this is wrong here
Enterprise Support is more expensive than Business Support and includes features like a Technical Account Manager (TAM) and infrastructure event management, which are not required by the question. The minimum-cost plan that meets the requirements (under 1-hour response for critical failures and Trusted Advisor for cost optimization, performance, and security) is Business Support.
★ When this WOULD be the correct answer
A company requires a Technical Account Manager (TAM) for proactive guidance, needs infrastructure event management, or demands a response time of under 15 minutes for critical failures. In such cases, Enterprise Support is the correct choice despite higher cost.
Why candidates choose this
Candidates may assume that only Enterprise Support offers Trusted Advisor recommendations or that the 1-hour response time for critical cases is exclusive to Enterprise, but Business Support also provides both features.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Same concept, more angles
2 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a critical production application on AWS. The internal team is unable to resolve intermittent errors that are impacting the application. The company currently has the AWS Basic Support plan and requires access to AWS technical support with a faster response time for production issues. Due to budget constraints, the company wants the most cost-effective support plan that provides a response time of 1 hour for production system impaired cases. Which AWS Support plan should the company choose?
medium- A.Developer Support
- ✓ B.Business Support
- C.Enterprise Support
- D.Enterprise On-Ramp
Why B: The AWS Business Support plan is the most cost-effective option that provides a 1-hour response time for production system impaired cases. The Basic Support plan offers no technical support, while the Developer Support plan only provides a 12-hour response time for impaired systems, which does not meet the requirement. Business Support is the lowest-tier plan that includes 1-hour response for production issues, making it the correct choice.
Variation 2. A company is launching a critical production application on AWS. The operations team requires technical support with a response time of less than 1 hour for urgent system issues. They also need access to AWS Trusted Advisor best practice checks for cost optimization and security. Which AWS Support plan meets these requirements at the lowest cost?
medium- A.AWS Developer Support
- ✓ B.AWS Business Support
- C.AWS Enterprise On-Ramp Support
- D.AWS Enterprise Support
Why B: AWS Business Support provides a response time of less than 1 hour for urgent system issues (production system impaired) and includes full access to AWS Trusted Advisor best practice checks for cost optimization and security. This meets all stated requirements at the lowest cost among the plans that offer these features.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.