- A
AWS Basic Support
Why wrong: AWS Basic Support does not include technical support from AWS support engineers and provides only limited Trusted Advisor checks (service limits and security groups). It does not meet the requirement for 1-hour response time on critical cases.
- B
AWS Developer Support
Why wrong: AWS Developer Support offers a 12-hour response time for critical cases, not the required 1-hour response. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set of recommendations needed.
- C
AWS Business Support
AWS Business Support provides a 1-hour response time for critical production system failures and includes full access to all AWS Trusted Advisor checks. This matches the company's requirements at a lower cost than Enterprise Support, making it the correct and most cost-effective choice.
- D
AWS Enterprise Support
Why wrong: AWS Enterprise Support also provides a 1-hour response time for critical cases and full Trusted Advisor checks, and additionally includes a Technical Account Manager (TAM) and other premium features. However, it is more expensive than the Business Support plan, and the company's requirements do not necessitate the extra features, so it is not the minimum-cost option.
Quick Answer
The answer is AWS Business Support. This is the correct choice because it is the minimum-cost plan that guarantees a 1-hour response time for critical production system failures, while also providing full access to AWS Trusted Advisor, including all cost optimization, performance, and security checks. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your ability to map specific business requirements—like a 1-hour response for critical production failures—to the correct support tier, and it often appears as a scenario where you must distinguish between Developer, Business, and Enterprise support levels. A common trap is assuming Developer Support is sufficient, but it only offers limited Trusted Advisor checks and a slower response time for critical issues. Remember the memory tip: for a production crisis, you need a “Business” decision—Business Support gives you the hour and the full advisor.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a production e-commerce application on AWS. The CIO requires that the company have access to AWS technical support with a response time of under 1 hour for critical production system failures. Additionally, the operations team wants to use AWS Trusted Advisor to get recommendations on cost optimization, performance, and security for all AWS resources. The company already pays for AWS Business Support for its development account but wants the minimum-cost support plan that meets these requirements for its production account. Which AWS Support plan should the company choose for the production account?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"minimum / minimize"Why it matters: Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Business Support
AWS Business Support is the minimum plan that provides a 1-hour response time for critical production system failures and full access to AWS Trusted Advisor, including cost optimization, performance, and security checks. AWS Basic and Developer Support do not offer a 1-hour response time for critical failures, and Developer Support only provides limited Trusted Advisor checks. Therefore, Business Support meets both requirements at the lowest cost for the production account.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support does not include technical support from AWS support engineers and provides only limited Trusted Advisor checks (service limits and security groups). It does not meet the requirement for 1-hour response time on critical cases.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support offers a 12-hour response time for critical cases, not the required 1-hour response. It also provides only limited Trusted Advisor checks (service limits and security groups), not the full set of recommendations needed.
- ✓
AWS Business Support
Why this is correct
AWS Business Support provides a 1-hour response time for critical production system failures and includes full access to all AWS Trusted Advisor checks. This matches the company's requirements at a lower cost than Enterprise Support, making it the correct and most cost-effective choice.
Clue confirmation
The clue word "minimum / minimize" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support also provides a 1-hour response time for critical cases and full Trusted Advisor checks, and additionally includes a Technical Account Manager (TAM) and other premium features. However, it is more expensive than the Business Support plan, and the company's requirements do not necessitate the extra features, so it is not the minimum-cost option.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may assume Developer Support is sufficient because it includes technical support, but they overlook the specific 1-hour response time requirement and the need for full Trusted Advisor recommendations, which only Business Support provides.
Detailed technical explanation
How to think about this question
AWS Support plans are tiered with specific response times: Basic (none), Developer (12 hours for critical), Business (1 hour for critical), and Enterprise (15 minutes for critical). Trusted Advisor provides seven core checks for all plans, but full access to all checks (including cost optimization, performance, and security) requires Business Support or higher. The production account must be on a separate plan from the development account, as support plans are account-specific, not shared across accounts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Business Support — AWS Business Support is the minimum plan that provides a 1-hour response time for critical production system failures and full access to AWS Trusted Advisor, including cost optimization, performance, and security checks. AWS Basic and Developer Support do not offer a 1-hour response time for critical failures, and Developer Support only provides limited Trusted Advisor checks. Therefore, Business Support meets both requirements at the lowest cost for the production account.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "minimum / minimize". Asks for the least resource use — fewest addresses, smallest subnet, lowest overhead. Eliminate over-provisioned options even if they would technically work.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
2 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a critical production application on AWS. The internal team is unable to resolve intermittent errors that are impacting the application. The company currently has the AWS Basic Support plan and requires access to AWS technical support with a faster response time for production issues. Due to budget constraints, the company wants the most cost-effective support plan that provides a response time of 1 hour for production system impaired cases. Which AWS Support plan should the company choose?
medium- A.Developer Support
- ✓ B.Business Support
- C.Enterprise Support
- D.Enterprise On-Ramp
Why B: The AWS Business Support plan is the most cost-effective option that provides a 1-hour response time for production system impaired cases. The Basic Support plan offers no technical support, while the Developer Support plan only provides a 12-hour response time for impaired systems, which does not meet the requirement. Business Support is the lowest-tier plan that includes 1-hour response for production issues, making it the correct choice.
Variation 2. A company is launching a critical production application on AWS. The operations team requires technical support with a response time of less than 1 hour for urgent system issues. They also need access to AWS Trusted Advisor best practice checks for cost optimization and security. Which AWS Support plan meets these requirements at the lowest cost?
medium- A.AWS Developer Support
- ✓ B.AWS Business Support
- C.AWS Enterprise On-Ramp Support
- D.AWS Enterprise Support
Why B: AWS Business Support provides a response time of less than 1 hour for urgent system issues (production system impaired) and includes full access to AWS Trusted Advisor best practice checks for cost optimization and security. This meets all stated requirements at the lowest cost among the plans that offer these features.
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Last reviewed: Jun 11, 2026
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