- A
Basic Support
Why wrong: The Basic Support plan includes only documentation, whitepapers, and the AWS Support forum. It does not provide a dedicated TAM, fast response times for business-critical issues, or Infrastructure Event Management. It is not suitable for a company requiring proactive architecture guidance and rapid response for critical workloads.
- B
Developer Support
Why wrong: The Developer Support plan offers technical support via email during business hours, with a response time of up to 12 hours for critical issues. It does not include a dedicated TAM, 15-minute response for business-critical issues, or Infrastructure Event Management. It is intended for early development and testing, not for production-critical systems requiring proactive guidance.
- C
Business Support
Why wrong: The Business Support plan provides 24/7 access to Cloud Support Engineers, a 1-hour response time for business-critical issues, and support for third-party software. However, it does not include a dedicated Technical Account Manager (TAM) or Infrastructure Event Management. While better than Developer, it still lacks the personalized, proactive architectural guidance and the 15-minute response time that the company requires.
- D
Enterprise Support
The Enterprise Support plan is the highest tier and includes all the features the company needs: a dedicated Technical Account Manager (TAM) for proactive architectural guidance and operational reviews, a 15-minute response time for business-critical issues, 24/7 access to senior engineers, and AWS Infrastructure Event Management. This plan is designed for organizations running critical workloads that demand a high level of personalized, proactive support.
AWS Enterprise Support Plan — Features and Benefits | AWS Cloud Practitioner Explained
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a critical e-commerce platform on AWS. The Chief Technology Officer (CTO) wants a dedicated Technical Account Manager (TAM) who will provide proactive architectural guidance, conduct regular operational reviews, and maintain a deep understanding of the company's AWS environment. The company also requires a response time of 15 minutes for business-critical system issues, 24/7 access to senior AWS engineers, and access to the AWS Infrastructure Event Management service for planned launches. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Enterprise Support
The Enterprise Support plan is the only AWS Support plan that provides a dedicated Technical Account Manager (TAM) who offers proactive architectural guidance and operational reviews. It also includes a 15-minute response time for business-critical issues, 24/7 access to senior AWS engineers, and access to AWS Infrastructure Event Management (IEM) for planned launches, all of which are explicitly required by the CTO.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
The Basic Support plan includes only documentation, whitepapers, and the AWS Support forum. It does not provide a dedicated TAM, fast response times for business-critical issues, or Infrastructure Event Management. It is not suitable for a company requiring proactive architecture guidance and rapid response for critical workloads.
When this WOULD be correct
A company that needs only account and billing support, basic documentation access, and no technical support for AWS services would choose Basic Support. For example, a small development team experimenting with AWS and not running production workloads.
- ✗
Developer Support
Why it's wrong here
The Developer Support plan offers technical support via email during business hours, with a response time of up to 12 hours for critical issues. It does not include a dedicated TAM, 15-minute response for business-critical issues, or Infrastructure Event Management. It is intended for early development and testing, not for production-critical systems requiring proactive guidance.
When this WOULD be correct
A startup running a non-critical application on AWS needs access to AWS technical support during business hours, with a response time of less than 24 hours for general guidance. They want to save costs and do not require a TAM or Infrastructure Event Management.
- ✗
Business Support
Why it's wrong here
The Business Support plan provides 24/7 access to Cloud Support Engineers, a 1-hour response time for business-critical issues, and support for third-party software. However, it does not include a dedicated Technical Account Manager (TAM) or Infrastructure Event Management. While better than Developer, it still lacks the personalized, proactive architectural guidance and the 15-minute response time that the company requires.
When this WOULD be correct
A company needs 24/7 access to senior AWS engineers, a 1-hour response time for business-critical issues, and AWS Infrastructure Event Management for planned launches, but does not require a dedicated TAM or proactive architectural guidance.
- ✓
Enterprise Support
Why this is correct
The Enterprise Support plan is the highest tier and includes all the features the company needs: a dedicated Technical Account Manager (TAM) for proactive architectural guidance and operational reviews, a 15-minute response time for business-critical issues, 24/7 access to senior engineers, and AWS Infrastructure Event Management. This plan is designed for organizations running critical workloads that demand a high level of personalized, proactive support.
Related concept
Read the scenario before looking for a memorised answer.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓Enterprise SupportCorrect answer▾
Why this is correct
The Enterprise Support plan is the highest tier and includes all the features the company needs: a dedicated Technical Account Manager (TAM) for proactive architectural guidance and operational reviews, a 15-minute response time for business-critical issues, 24/7 access to senior engineers, and AWS Infrastructure Event Management. This plan is designed for organizations running critical workloads that demand a high level of personalized, proactive support.
✗Basic SupportWrong answer — click to see why▾
Why this is wrong here
The Basic Support plan does not include a Technical Account Manager (TAM), proactive architectural guidance, operational reviews, 15-minute response time for business-critical issues, 24/7 access to senior engineers, or Infrastructure Event Management. These are all requirements in the question.
★ When this WOULD be the correct answer
A company that needs only account and billing support, basic documentation access, and no technical support for AWS services would choose Basic Support. For example, a small development team experimenting with AWS and not running production workloads.
Why candidates choose this
Candidates may think Basic Support is sufficient for any AWS environment, underestimating the need for dedicated support and rapid response times in critical business operations.
✗Developer SupportWrong answer — click to see why▾
Why this is wrong here
Developer Support does not include a Technical Account Manager (TAM), 15-minute response time for business-critical issues, 24/7 access to senior engineers, or AWS Infrastructure Event Management. These features are exclusive to Enterprise Support.
★ When this WOULD be the correct answer
A startup running a non-critical application on AWS needs access to AWS technical support during business hours, with a response time of less than 24 hours for general guidance. They want to save costs and do not require a TAM or Infrastructure Event Management.
Why candidates choose this
Candidates may mistakenly believe Developer Support offers faster response times and proactive guidance, or they may underestimate the requirements for a critical e-commerce platform, assuming a lower-tier plan suffices.
✗Business SupportWrong answer — click to see why▾
Why this is wrong here
Business Support does not include a dedicated Technical Account Manager (TAM) or 15-minute response time for business-critical issues; those are exclusive to Enterprise Support.
★ When this WOULD be the correct answer
A company needs 24/7 access to senior AWS engineers, a 1-hour response time for business-critical issues, and AWS Infrastructure Event Management for planned launches, but does not require a dedicated TAM or proactive architectural guidance.
Why candidates choose this
Candidates may confuse the Business Support plan's 1-hour response time and Infrastructure Event Management eligibility with the higher-tier features of Enterprise Support, overlooking the dedicated TAM requirement.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap is that candidates may think Business Support is sufficient because it offers 1-hour response for business-critical systems and includes Infrastructure Event Management. However, Business Support does not include a dedicated Technical Account Manager (TAM)—that is exclusive to Enterprise Support. Additionally, Business Support has a 1-hour response time, not 15 minutes. The 15-minute response time, IEM, and dedicated TAM all require Enterprise Support.
Detailed technical explanation
How to think about this question
The Enterprise Support plan includes a designated TAM who performs quarterly business reviews (QBRs) and provides proactive guidance based on the AWS Well-Architected Framework. The 15-minute response time for business-critical issues is enforced via AWS Support API and case management SLAs, while Infrastructure Event Management is a separate engagement that requires a TAM to coordinate pre-launch planning and real-time monitoring. Without a TAM, the proactive architectural guidance and deep understanding of the environment cannot be achieved, even with Business Support's faster response times.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enterprise Support — The Enterprise Support plan is the only AWS Support plan that provides a dedicated Technical Account Manager (TAM) who offers proactive architectural guidance and operational reviews. It also includes a 15-minute response time for business-critical issues, 24/7 access to senior AWS engineers, and access to AWS Infrastructure Event Management (IEM) for planned launches, all of which are explicitly required by the CTO.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
3 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company is migrating a business-critical workload to AWS. The company wants to ensure it has access to a dedicated Technical Account Manager (TAM) who will provide proactive guidance, architectural reviews, and operational support. Additionally, the company requires the Infrastructure Event Management (IEM) service to assist with the migration launch, and it wants the full set of AWS Trusted Advisor best practice checks across all categories (cost optimization, performance, security, fault tolerance, service limits). Which AWS Support plan should the company select?
medium- A.AWS Basic Support
- B.AWS Developer Support
- C.AWS Business Support
- ✓ D.AWS Enterprise Support
Why D: AWS Enterprise Support is the only plan that provides a dedicated Technical Account Manager (TAM) for proactive guidance, architectural reviews, and operational support. It also includes Infrastructure Event Management (IEM) for migration launches and full access to all AWS Trusted Advisor best practice checks across all categories, including cost optimization, performance, security, fault tolerance, and service limits. Lower-tier plans lack one or more of these critical features.
Variation 2. A company runs a business-critical workload on AWS. The workload must have a 15-minute response time from AWS Support if it becomes unavailable. Additionally, the company wants a dedicated technical account manager (TAM) who will proactively review the architecture and provide best practice recommendations. Which AWS Support plan should the company choose?
medium- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that provides a 15-minute response time for business-critical workloads and includes a dedicated Technical Account Manager (TAM). The TAM proactively reviews the architecture and offers best practice recommendations, which directly matches the company's requirements.
Variation 3. A large enterprise runs business-critical workloads on AWS and needs 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and access to proactive guidance and architectural reviews. Which AWS Support plan includes all of these features?
easy- A.Basic Support
- B.Developer Support
- C.Business Support
- ✓ D.Enterprise Support
Why D: The Enterprise Support plan is the only AWS Support plan that includes 24/7 phone and chat access to Cloud Support Engineers, a designated Technical Account Manager (TAM), and proactive guidance and architectural reviews. These features are specifically designed for large enterprises running business-critical workloads that require personalized support and strategic advice.
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Last reviewed: Jun 11, 2026
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