- A
Basic Support
Why wrong: Incorrect. Basic Support does not provide technical support or Infrastructure Event Management. It only provides account and billing support.
- B
Developer Support
Why wrong: Incorrect. Developer Support offers a response time of up to 12 hours for a production system down and does not include Infrastructure Event Management. It is intended for non-production environments or early development.
- C
Business Support
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
- D
Enterprise Support
Why wrong: Incorrect. Enterprise Support offers a 15-minute response time and a dedicated Technical Account Manager (TAM), but the company does not require a TAM. While it would meet the requirements, it is more expensive than necessary and not the best choice given the stated conditions.
AWS Business Support Plan
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. A key principle to apply: business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a production web application on Amazon EC2 and Amazon RDS. The internal IT team needs a support plan that provides a guaranteed response time of less than one hour for a production system outage. Additionally, the company wants access to AWS Infrastructure Event Management, which includes guidance from AWS experts during planned events such as product launches or migrations. The company does not require a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Business Support
The Business Support plan is the correct choice because it provides a guaranteed response time of less than one hour for production system outages (production system impaired) and includes access to AWS Infrastructure Event Management for guidance during planned events. The company does not need a dedicated Technical Account Manager (TAM), which is only available with the Enterprise Support plan, making Business Support the most cost-effective option that meets all stated requirements.
Key principle: Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Basic Support
Why it's wrong here
Incorrect. Basic Support does not provide technical support or Infrastructure Event Management. It only provides account and billing support.
When this WOULD be correct
Basic Support would be correct for a company that only needs access to account and billing support, documentation, whitepapers, and the AWS Health Dashboard, with no requirement for technical support or fast response times for production issues.
- ✗
Developer Support
Why it's wrong here
Incorrect. Developer Support offers a response time of up to 12 hours for a production system down and does not include Infrastructure Event Management. It is intended for non-production environments or early development.
When this WOULD be correct
A company with a non-production environment or early-stage development that needs technical support for general guidance and best practices, but does not require fast response times or infrastructure event management, would choose Developer Support.
- ✓
Business Support
Why this is correct
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
Related concept
Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
- ✗
Enterprise Support
Why it's wrong here
Incorrect. Enterprise Support offers a 15-minute response time and a dedicated Technical Account Manager (TAM), but the company does not require a TAM. While it would meet the requirements, it is more expensive than necessary and not the best choice given the stated conditions.
When this WOULD be correct
A company requires a dedicated Technical Account Manager (TAM) for proactive guidance and a 15-minute response time for business-critical systems, along with Infrastructure Event Management.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓Business SupportCorrect answer▾
Why this is correct
Correct. Business Support provides a 1-hour response time for Severity 1 (production system down) cases and includes access to Infrastructure Event Management. It meets the stated requirements without the higher cost and TAM of Enterprise Support.
✗Basic SupportWrong answer — click to see why▾
Why this is wrong here
Basic Support does not provide a guaranteed response time of less than one hour for production system outages, nor does it include AWS Infrastructure Event Management. It only offers basic account and billing support with no technical support for production issues.
★ When this WOULD be the correct answer
Basic Support would be correct for a company that only needs access to account and billing support, documentation, whitepapers, and the AWS Health Dashboard, with no requirement for technical support or fast response times for production issues.
Why candidates choose this
Candidates may mistakenly think Basic Support includes some level of technical support or that the free tier provides sufficient coverage, not realizing it lacks the SLA and services needed for production workloads.
✗Developer SupportWrong answer — click to see why▾
Why this is wrong here
Developer Support does not include AWS Infrastructure Event Management and has a maximum response time of 12 hours for system impairment, not under 1 hour for production outages.
★ When this WOULD be the correct answer
A company with a non-production environment or early-stage development that needs technical support for general guidance and best practices, but does not require fast response times or infrastructure event management, would choose Developer Support.
Why candidates choose this
Candidates may confuse Developer Support with Business Support, thinking it provides faster response times or event management, but it lacks these features and is intended for development-stage workloads.
✗Enterprise SupportWrong answer — click to see why▾
Why this is wrong here
Enterprise Support includes a dedicated Technical Account Manager (TAM), which the company does not require, and is more expensive than necessary for the stated needs.
★ When this WOULD be the correct answer
A company requires a dedicated Technical Account Manager (TAM) for proactive guidance and a 15-minute response time for business-critical systems, along with Infrastructure Event Management.
Why candidates choose this
Candidates may assume that a higher-tier plan is always better for critical production systems, overlooking that Business Support already provides the required response time and event management without the extra cost and TAM requirement.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the Developer Support plan's 12-hour response time for production outages with the 1-hour response time offered by Business Support, or mistakenly think that Infrastructure Event Management is available on Developer Support, when it is only available on Business and Enterprise tiers.
Detailed technical explanation
How to think about this question
AWS Support plans are tiered with specific response times defined in the AWS Support Service Level Agreement (SLA). For Business Support, the response time for a production system outage (severity level 'high') is less than 1 hour, while for Developer Support it is less than 12 hours. AWS Infrastructure Event Management is a paid add-on for Business Support but is included at no extra cost with Enterprise Support; however, since the company does not require a TAM, Business Support is the appropriate tier.
KKey Concepts to Remember
- Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
- Business Support guarantees a 1-hour response time for Severity 1 (production system down) cases.
- Business Support includes access to AWS Infrastructure Event Management.
- Business Support offers architectural guidance and context-specific best practices.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Review business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone., then practise related CLF-C02 questions on the same topic to reinforce the concept.
- →
Billing, Pricing, and Support — study guide chapter
Learn the concepts, then practise the questions
- →
Billing, Pricing, and Support practice questions
Targeted practice on this topic area only
- →
All CLF-C02 questions
1,024 questions across all exam domains
- →
AWS Certified Cloud Practitioner CLF-C02 study guide
Full concept coverage aligned to exam objectives
- →
CLF-C02 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related CLF-C02 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Cloud Concepts practice questions
Practise CLF-C02 questions linked to Cloud Concepts.
Security and Compliance practice questions
Practise CLF-C02 questions linked to Security and Compliance.
Cloud Technology and Services practice questions
Practise CLF-C02 questions linked to Cloud Technology and Services.
Billing, Pricing, and Support practice questions
Practise CLF-C02 questions linked to Billing, Pricing, and Support.
AWS shared responsibility model practice questions
Practise CLF-C02 questions linked to AWS shared responsibility model.
AWS IAM practice questions
Practise CLF-C02 questions linked to AWS IAM.
AWS pricing practice questions
Practise CLF-C02 questions linked to AWS pricing.
AWS support plans practice questions
Practise CLF-C02 questions linked to AWS support plans.
AWS S3 practice questions
Practise CLF-C02 questions linked to AWS S3.
AWS EC2 practice questions
Practise CLF-C02 questions linked to AWS EC2.
Practice this exam
Start a free CLF-C02 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone..
What is the correct answer to this question?
The correct answer is: Business Support — The Business Support plan is the correct choice because it provides a guaranteed response time of less than one hour for production system outages (production system impaired) and includes access to AWS Infrastructure Event Management for guidance during planned events. The company does not need a dedicated Technical Account Manager (TAM), which is only available with the Enterprise Support plan, making Business Support the most cost-effective option that meets all stated requirements.
What should I do if I get this CLF-C02 question wrong?
Review business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone., then practise related CLF-C02 questions on the same topic to reinforce the concept.
What is the key concept behind this question?
Business Support provides 24/7 access to Cloud Support Engineers via email, chat, and phone.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
2 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a production web application on Amazon EC2 and Amazon RDS instances. The company's IT team needs technical support from AWS engineers with a guaranteed response time of less than one hour for issues where production systems are impaired. Additionally, the team wants to receive cost optimization recommendations through AWS Trusted Advisor. Which AWS Support plan should the company choose?
medium- A.AWS Basic Support
- B.AWS Developer Support
- ✓ C.AWS Business Support
- D.AWS Enterprise Support
Why C: AWS Business Support provides a response time of less than one hour for production system impaired cases (severity level 'high') and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. This plan meets both the guaranteed response time and the cost optimization requirements specified in the question.
Variation 2. A company runs a production workload on Amazon EC2 and Amazon RDS. The operations team needs technical support with a guaranteed response time of less than 1 hour for critical system issues. They also require access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance recommendations. The company does not want to pay for a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
medium- A.AWS Basic Support
- B.AWS Developer Support
- ✓ C.AWS Business Support
- D.AWS Enterprise On-Ramp Support
Why C: The AWS Business Support plan provides a guaranteed response time of less than 1 hour for critical system issues and grants access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance. This plan meets the company's requirements without the need for a dedicated Technical Account Manager (TAM), which is only included in higher-tier plans like Enterprise On-Ramp or Enterprise Support.
Keep practising
More CLF-C02 practice questions
- A company publishes a message each time a new product is added to its catalogue. Three services need to receive this mes…
- A media company stores frequently accessed video thumbnails in Amazon S3. The thumbnails are read multiple times every d…
- A company needs a service to translate domain names (like www.example.com) into IP addresses, check the health of their…
- A startup runs an application on AWS and receives a monthly bill that charges exactly for the number of compute hours us…
- A financial institution runs its core banking application on-premises due to regulatory requirements. It has connected i…
- A company wants to run a MySQL database in AWS without managing database software installation, applying patches, settin…
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.