SNOW-CSA Practice Test 30 — 15 Questions

Question 1

Which TWO methods allow an administrator to make a field read-only on a form? (Choose two.)

Accepted Answer

Create a UI policy that sets the field to read-only when a condition is true. A UI policy can dynamically set a field to read-only based on a specified condition, such as a particular state or value. This allows administrators to control field editability at runtime without permanently altering the field's definition. Option D is correct because setting the 'Read only' attribute in the dictionary entry makes the field read-only globally across all forms and views, providing a static, system-wide restriction.

Answer

Configure the form layout to hide the field

Answer

Create an ACL that denies write access

Answer

Add the field to a related list

Question 2

A catalog item uses a Variable Editor to capture complex data. The user submits the request but the variable data is not stored in the sys_variable_value table. What could be the reason?

Accepted Answer

The variable is not configured to 'Store value'.. The 'Store value' checkbox on a variable definition controls whether the submitted value is persisted in the sys_variable_value table. If this checkbox is unchecked, the variable's data is captured during the request but is not saved to the database, which matches the symptom described in the question.

Answer

The variable is set to 'Read only'.

Answer

The Variable Editor is not included in the catalog item's workflow.

Answer

The variable type is 'Lookup Select'.

Question 3

An order guide contains multiple catalog items. When the order guide is submitted, what is created?

Accepted Answer

One request with multiple requested items. When an order guide is submitted in ServiceNow, it creates a single request (sc_request) containing multiple requested items (sc_req_item), one for each catalog item in the guide. This is because the order guide acts as a container that groups multiple catalog items into one submission, and the system automatically generates a parent request with child requested items to track fulfillment individually.

Answer

One request with one requested item that contains all items

Answer

Multiple requests, one for each item

Answer

A single cart item

Question 4

A company wants to allow users to request software licenses through the service catalog. The request requires approval from the manager and then automatically creates a task for the procurement team. Which configuration option should be used?

Accepted Answer

Catalog Item with Approval and Task. A Catalog Item can be configured with an approval flow (manager approval) and a task creation step for the procurement team, directly fulfilling the requirement. Record Producers create records from catalog requests but lack built-in approval and task generation. Order Guides bundle items but don't handle approvals or tasks. Variable Sets collect data but don't define workflow actions.

Answer

Record Producer

Answer

Order Guide

Answer

Variable Set

Question 5

A ServiceNow administrator needs to create a database view that combines data from the cmdb_ci_server table and the cmdb_ci_netgear table. What is the correct method to achieve this?

Accepted Answer

Use the Database Views module to create a view with join conditions.. The Database Views module in ServiceNow allows administrators to create a view that combines data from multiple tables using SQL-like join conditions. This is the standard, no-code method to create a virtual table that merges fields from cmdb_ci_server and cmdb_ci_netgear without modifying the underlying schema or duplicating data.

Answer

Use the CMDB Explorer to merge CI classes.

Answer

Write a custom script to join tables and store results in a new table.

Answer

Create a report and save it as a view.

Question 6

Which TWO actions can an administrator perform using the 'Application Navigator' module (sys_app_module)? (Choose two.)

Accepted Answer

Change the order of modules within a menu.. The 'Application Navigator' module (sys_app_module) allows administrators to reorder modules within a menu by adjusting the 'Order' field. This directly controls the sequence in which modules appear in the application navigator, enabling customization of the user interface hierarchy.

Answer

Create a UI Policy that shows or hides the module.

Answer

Define a filter condition for the module's menu.

Answer

Set the default view for a form.

Question 7

A catalog item has a variable called 'cost_center' that references the 'cost_centers' table. The variable is mandatory and must be filled before submission. However, users report that they can submit the item without selecting a cost center. The mandatory attribute is set to true. What is the most likely cause?

Accepted Answer

A UI Policy with mandatory set to false is overriding the variable mandatory setting. A UI Policy with mandatory set to false runs on the client side and can override the mandatory attribute defined on the variable itself. When the UI Policy executes, it sets the variable's mandatory property to false, allowing the catalog item to be submitted without selecting a cost center, even though the variable's mandatory attribute is true.

Answer

A client script sets the mandatory attribute to false on load

Answer

The reference qualifier is too restrictive

Answer

The variable is not in the correct order on the form

Question 8

Refer to the exhibit. A user without the admin role attempts to update an incident record where the caller's department is 'Finance'. The user's department is 'IT'. What will happen?

Accepted Answer

The update is denied because the condition evaluates to false.. The condition checks if user has admin role (false) or user's department equals caller's department (IT != Finance). Both false, so ACL denies write.

Answer

The update is allowed because the user has the admin role.

Answer

The update is allowed because the user's department matches the caller's department.

Answer

The update is denied because the ACL is misconfigured.

Question 9

Based on the exhibit, why did the identification rule fail?

Accepted Answer

The serial_number field is empty, but the rule requires it to be non-empty.. The identification rule fails because the serial_number field, which is defined as a required identifier field in the rule configuration, is empty in the incoming payload. ServiceNow CMDB identification rules use a set of fields to uniquely identify CI records; if any required field is missing or null, the rule cannot match or create a record, resulting in a failure. In this case, the payload contains the serial_number field but with no value, which the rule treats as a violation of its non-empty constraint.

Answer

The name field is missing from the payload.

Answer

The rule has a dependency that is not satisfied.

Answer

The ip_address field is not included in the identification rule.

Question 10

A ServiceNow administrator creates a new report showing incident counts by category. After sharing the report with the IT team, some users report they cannot see the report in their navigation menu. What is the most likely cause?

Accepted Answer

The report is not marked as public.. Reports in ServiceNow are private by default, meaning only the creator can see them. To make a report visible to other users in the navigation menu, the report must be marked as 'Public' in its properties. Without this setting, users without direct access to the report's URL will not see it in their module list.

Answer

The report is scheduled to run at night.

Answer

The users do not have the required roles to view the report.

Answer

The report uses an unsupported chart type.

Question 11

Which THREE of the following are true about Service Catalog variables? (Choose three.)

Accepted Answer

Variables can have default values that reference other variables.. Service Catalog variables can have default values that reference other variables using syntax like '${variable_name}'. This allows dynamic default values based on user input or system data, which is a key feature for creating adaptive catalog forms.

Answer

All catalog variables are stored in the 'sys_variable' table.

Answer

Once created, the order of variables cannot be changed.

Question 12

A CMDB administrator wants to ensure that all changes to CI records are tracked with the user who made the change. What system property must be set to true?

Accepted Answer

glide.record.audit. The `glide.record.audit` system property, when set to true, enables auditing for all records in the system, including Configuration Items (CIs) in the CMDB. This ensures that any change to a CI record is tracked with the user who made the modification, as required by the CMDB administrator. The property is a global audit toggle that applies to all tables, making it the appropriate choice for tracking CI changes.

Answer

glide.cmdb.track.ci.changes

Answer

glide.cmdb.audit.enable

Answer

glide.sys.audit.all

Question 13

An incident has state set to 'In Progress' (value 2). When the user loads the form or updates the state, what is the resulting form behavior?

Accepted Answer

The 'assigned_to' field is mandatory and the 'assignment_group' field is hidden. The UI Policy is configured to run when the state is 'In Progress' (value 2). It sets the 'assigned_to' field as mandatory and hides the 'assignment_group' field. Since UI Policies run on the client side when the form loads or the state changes, the resulting behavior is that 'assigned_to' becomes mandatory and 'assignment_group' is hidden. The Client Script does not override the UI Policy because UI Policies have higher priority in enforcing field behavior on the form.

Answer

The 'assigned_to' field is mandatory but the 'assignment_group' field remains visible

Answer

The 'assigned_to' field is not mandatory because the Client Script overrides the UI Policy

Answer

The 'assigned_to' field is mandatory and the 'assignment_group' field is hidden, but the Client Script causes an error

Question 14

A catalog client script is supposed to show a variable when another variable equals 'Yes'. The script runs on 'onChange' of the first variable. However, the second variable does not appear. What is a possible cause?

Accepted Answer

The client script is not set to 'All' catalog items.. A client script that is not set to run on 'All' catalog items will only execute on the specific catalog item it was created for. If the script is scoped to a different item, the onChange event for the first variable on the current item will not trigger the script, so the second variable will never be shown. In ServiceNow, catalog client scripts must be explicitly associated with the correct catalog item or set to 'All' to apply globally.

Answer

The g_form.setDisplay() method is used incorrectly.

Answer

The condition is written with 'g_form.getValue' for the wrong variable.

Answer

The script is set to 'onLoad' instead of 'onChange'.

Question 15

Refer to the exhibit. After submitting the catalog item, a catalog task is created. Which of the following is true about the catalog task?

Accepted Answer

The catalog task's short_description will be 'Install Adobe Photoshop on WS-102'. The catalog item's variable mapping or task template is configured to set the short_description field to 'Install Adobe Photoshop on WS-102'. In ServiceNow, when a catalog item creates a catalog task, the task's short_description is typically populated from a variable or a fixed value defined in the task template or workflow. The exhibit (not shown) would indicate that the short_description is explicitly set to this value, making it the accurate statement.

Answer

The catalog task's state is 'Work In Progress'

Answer

The catalog task is assigned to John Doe

Answer

The catalog task is assigned to the 'IT' department