SNOW-CSA Practice Test 29 — 15 Questions

Question 1

A report is created but shows no data. The table and conditions appear correct. What is the most likely cause?

Accepted Answer

The report is set to 'Run as' a user without roles to view the data. In ServiceNow, reports execute under the security context of the user specified in the 'Run as' field. If that user lacks the necessary roles (e.g., snc_internal or specific table read roles) to view the underlying data, the report will run without errors but return zero rows, even if the table and conditions are correct. This is a common misconfiguration when reports are shared or scheduled.

Answer

The report is scheduled to run daily

Answer

The report type is set to 'Bar chart' but the data is numeric

Answer

The report has a modulo condition on sys_id

Question 2

Which three conditions are required for a catalog item to appear in the Service Portal? (Choose three.)

Accepted Answer

The catalog item must be in a category that is published to the portal.. A catalog item must be in a category that is published to the Service Portal because the portal only displays items from categories that have been explicitly published. If the category is not published, the item will not appear regardless of other settings.

Answer

The catalog item must have a mandatory variable.

Answer

The user must have the 'catalog_admin' role.

Question 3

An administrator runs a CMDB health report for the CI class cmdb_ci_server and sees the exhibit. Which attribute is the highest priority to populate first?

Accepted Answer

Serial number (serial_number). The CMDB health report shows that the serial_number attribute has the lowest population percentage (e.g., 45%) compared to other attributes. Serial numbers are critical for hardware asset identification, warranty validation, and integration with external asset management systems. Populating serial_number first ensures accurate CI identification and reduces duplicate or orphaned records, which is a foundational step in CMDB data quality.

Answer

Operating system (os)

Answer

Model ID (model_id)

Answer

Manufacturer

Question 4

A report using the 'server_by_os' database view is expected to show a record for each server. However, a server without an operating system entry is not appearing in the report. What is the most likely reason?

Accepted Answer

The join is defined as an INNER JOIN, excluding servers without a matching OS record.. The report is built on a database view that joins the server table with the operating system table. If the join is an INNER JOIN, only records with matching rows in both tables are returned. A server with a null OS field has no matching OS record, so it is excluded from the result set. This is the most likely reason the server is missing from the report.

Answer

The view is missing a required field.

Answer

The view is not refreshed.

Answer

The server's OS field is null.

Question 5

A company uses SLA definitions with a time zone of 'US/Eastern'. A task is created at 10:00 PM Eastern on a Sunday. The SLA definition has a start condition that triggers on creation, a 4-hour duration, and a schedule that includes only weekdays 9 AM to 5 PM. What is the expected SLA state at 2:00 PM Eastern on Monday?

Accepted Answer

Breached (at 1 PM). The SLA starts at 10:00 PM Eastern on Sunday, but the schedule only counts weekdays 9 AM–5 PM. The first eligible time is Monday 9 AM, so the 4-hour duration runs from 9 AM to 1 PM Eastern on Monday. At 2:00 PM Eastern on Monday, the SLA has already exceeded its 4-hour window, meaning it breached at 1 PM. Option C correctly identifies the breach time.

Answer

In Progress (still running)

Answer

In Progress (not breached)

Answer

Breached (at 2 PM)

Question 6

Refer to the exhibit. A priority 1 incident is created and then immediately closed (state changed to 6) before the notification processes. Will the notification be sent?

Accepted Answer

No, because the state is 6 when the condition is evaluated.. The notification condition is evaluated after the incident is saved, at which point the state is already 6 (Closed). The notification is not sent because the condition (e.g., priority = 1) is evaluated against the current record state, and a closed incident typically does not match the notification criteria. In ServiceNow, notifications are triggered by business rules that run after the database operation, so the final state of the record determines whether the condition is met.

Answer

Yes, because the incident was priority 1 at creation.

Answer

It depends on the order of business rules.

Answer

Yes, because the notification is triggered after insert.

Question 7

Which TWO of the following are valid CMDB base classes? (Choose exactly 2.)

Accepted Answer

cmdb_ci. In ServiceNow, the CMDB base classes are the top-level classes from which all other configuration items (CIs) inherit. `cmdb_ci` is the root base class for all CIs, and `cmdb_ci_service` is a base class specifically for business and technical services. Both are defined in the CMDB data model as foundation classes that cannot be deleted and serve as parents for more specific CI types.

Answer

cmdb_ci_win_system

Answer

cmdb_ci_linux_system

Answer

cmdb_ci_computer

Question 8

A catalog item uses a 'Variable set' that includes several variables. After updating the variable set, the changes do not appear on the catalog item form. What is the most likely cause?

Accepted Answer

The variable set cache has not been cleared. ServiceNow caches variable set definitions to improve performance. When a variable set is updated, the cache must be cleared (via 'Cache Flush' or by deactivating/reactivating the variable set) before the changes are reflected on the catalog item form. Without clearing the cache, the system continues to serve the stale, cached version of the variable set.

Answer

The variable set is not published

Answer

The catalog item's category has been changed

Answer

The catalog item is shared with a restricted role

Question 9

A company wants to ensure that when a high-priority catalog request is submitted, the IT manager receives an immediate notification. Which two methods can achieve this? (Choose two.)

Accepted Answer

Use a Flow to send an email when the record matches the condition.. A Flow can be configured to trigger when a record matches a specific condition (e.g., priority=High) and then send an email notification immediately. This provides a flexible, event-driven automation without requiring additional approval logic or manual templates.

Answer

Add an email template to the catalog item.

Answer

Use a Business Rule to send a notification via email.

Answer

Configure an approval rule that sends an email when the request is submitted.

Question 10

A company has implemented a complex service catalog workflow that includes multiple approval stages and manual tasks. Recently, some requests have been stuck in the 'Pending' state without progressing. The administrator has verified that the approval conditions are met and the approval records are created. What is the most likely cause?

Accepted Answer

The 'Transition condition' on the workflow states is not met.. In a Service Catalog workflow, states have transition conditions that must evaluate to true for the workflow to move from one state to the next. Even if approval conditions are met and approval records exist, if the transition condition on the 'Pending' state is not satisfied (e.g., a variable value, a condition script returning false, or a missing prerequisite), the request remains stuck. This is a common cause of stalled workflows when all other configuration appears correct.

Answer

The workflow's 'Run As' property is not set to a user with sufficient permissions.

Answer

The workflow is not published.

Answer

The approval rules are running in the wrong order.

Question 11

Refer to the exhibit. An SLA definition has the condition shown. An incident is created with state=2, category='network', assignment_group=null, and caller_id=user1. Will the SLA start?

Accepted Answer

No, because the assignment_group is empty.. The SLA definition includes a condition that requires assignment_group to be populated. Since the incident has assignment_group=null, the condition is not fully met, and the SLA will not start. SLAs in ServiceNow only start when all conditions in the definition are satisfied; a null value for a required field causes the condition to fail.

Answer

No, because the caller_id condition is not met.

Answer

No, because the category does not match.

Answer

Yes, because the condition is partially met.

Question 12

Refer to the exhibit. A contractor submits a laptop request via the catalog item. The request is for a Standard laptop in the IT department. Which approval(s) will be triggered?

Accepted Answer

Approval by IT Managers group only. The catalog item is configured with an approval rule that requires approval by the IT Managers group for Standard laptop requests in the IT department. Since the contractor's request matches these criteria, only the IT Managers group approval is triggered. The Department Manager approval is not required because the rule does not specify it for this item.

Answer

Auto-approve

Answer

Approval by Department Manager only

Answer

Both IT Managers and Department Manager approval

Question 13

When importing data, the import set table rows are not appearing after running the import. What is the most likely cause?

Accepted Answer

The transform map has the 'Cleanup after transform' checkbox selected.. When the 'Cleanup after transform' checkbox is selected on the transform map, ServiceNow automatically deletes all rows from the import set table after the transform completes. This is designed to keep the import set table clean, but it means the rows are removed immediately after processing, so they will not appear when you query the import set table post-import.

Answer

The import source file was empty.

Answer

The transform map condition rejected all rows.

Answer

The transform map action is set to 'Create' and coalesce matches no records.

Question 14

A company uses a custom application with a table named 'project_task' that contains several reference fields pointing to large tables (e.g., 'User', 'Department'). Users report that the 'project_task' form takes over 10 seconds to load, primarily due to the time required to fetch options for these reference fields. The administrator wants to improve the form loading performance without removing any fields or changing the user workflow. The instance is on a standard license and performance optimization is a priority. Which approach should the administrator take?

Accepted Answer

Enable the 'Use Ajax on Reference' option on the dictionary records for the reference fields.. Enabling 'Use Ajax on Reference' on the dictionary records causes the reference fields to load their options asynchronously via AJAX after the form renders, rather than during the initial page load. This significantly reduces the initial load time because the large reference tables (e.g., 'User', 'Department') are not queried synchronously when the form is first opened.

Answer

Convert all reference fields to choice fields with a predefined list.

Answer

Write a client script to load reference options asynchronously using GlideAjax.

Answer

Add a reference qualifier to each reference field to limit the number of options displayed.

Question 15

Which CMDB relationship type should be used to represent that a server is physically installed in a rack?

Accepted Answer

Contains. The 'Contains' relationship type is correct because it models a parent-child containment hierarchy in the CMDB, where the rack is the container and the server is the contained item. This aligns with the CMDB's ability to represent physical location and dependencies, ensuring accurate service mapping and impact analysis.

Answer

Depends on

Answer

Runs on

Answer

Connected to