SNOW-CSA Practice Test 27 — 15 Questions

Question 1

Which TWO of the following are valid ways to trigger a workflow from a catalog item? (Choose two.)

Accepted Answer

Set the 'Workflow' field on the catalog item to the desired workflow.. The 'Workflow' field on the catalog item record directly associates a workflow with that item. When a user submits the catalog item, the platform automatically triggers the associated workflow on the generated sc_request record. This is the standard declarative method for linking a catalog item to a workflow without custom scripting.

Answer

On the catalog item form, go to the 'Workflow' tab and select a workflow.

Answer

Write a Business Rule on the 'sc_request' table that starts a workflow.

Answer

In the workflow editor, add a 'Execute Workflow' activity pointing to the catalog item.

Question 2

The widget is not displaying the user's groups on the portal. The server script returns the correct data. What is the most likely cause?

Accepted Answer

The response data structure does not match the expected 'groups' property.. The client-side widget expects the server script to return a data object with a property named 'groups', but the server script is returning the data in a different structure (e.g., an array or a property named 'userGroups'). ServiceNow client controllers use the `c` object to access server response data, and if the property name does not match, the widget will not display the groups even though the server script executes successfully.

Answer

The $scope variable is not updated correctly.

Answer

The server script is not invoked because the client controller does not have a 'sp' prefix.

Answer

The client controller is not using the correct scope.

Question 3

An administrator notices that a custom table 'u_custom_infrastructure' was created as a child of 'cmdb_ci'. However, records in this table are not appearing in the CMDB dashboard reports that show all CIs. What is the likely reason?

Accepted Answer

The table is not included in the 'CMDB Base Class' report definition. The CMDB dashboard reports are typically configured to display records from specific base classes or tables. If 'u_custom_infrastructure' is a child of 'cmdb_ci' but is not explicitly included in the 'CMDB Base Class' report definition, the report will not query that table, so its records will not appear. This is a common configuration oversight when extending the CMDB schema.

Answer

The table has permissions that restrict report access

Answer

The records have not passed data certification

Answer

The table's 'Display in CMDB dashboard' property is disabled

Question 4

An administrator needs to implement a service catalog item that requires the user to select a location from a list, and based on that location, the available cost center options should be filtered. Which configuration should be used?

Accepted Answer

A variable set with a reference qualifier. A reference qualifier on the cost center variable can dynamically filter options based on another variable's value. A variable set groups variables but does not filter. A UI policy can show/hide but not filter reference options. A business rule runs server-side and is not suitable for client-side filtering.

Answer

A catalog client script

Answer

A business rule

Answer

A UI policy with a condition

Question 5

A ServiceNow administrator notices that some users are able to see and request services in the service portal that they should not have access to. Which of the following should the administrator check first?

Accepted Answer

The catalog item's 'Available For' condition.. The catalog item's 'Available For' condition directly controls which users can see and request that specific item in the service portal. Since the issue is that users are seeing services they should not have access to, the most immediate and granular check is the catalog item's availability condition, not broader category or portal settings.

Answer

The category's 'Available For' condition.

Answer

The user's role assignments.

Answer

The portal's 'Available For' condition.

Question 6

Which THREE factors can cause a transform to skip a row (resulting in 'Skipped' status in the import log)?

Accepted Answer

A field mapping script returns false.. A field mapping script that returns false explicitly tells the transform engine to skip the current row. When the script evaluates to false, the import engine does not process the row further, resulting in a 'Skipped' status in the import log. This is a deliberate mechanism to filter out rows based on custom logic.

Answer

The source field is empty for an optional target field.

Answer

The target field is read-only.

Question 7

Drag and drop the steps to create a new report in ServiceNow into the correct order.

Accepted Answer

Open the Reports module, then Select a table, then Define report criteria, then Save the report.. The correct sequence for creating a new report in ServiceNow begins by opening the Reports module, then selecting a table as the data source, followed by defining report criteria such as filters or conditions, and finally saving the report. This order ensures that each step builds logically on the previous one, from accessing the tool to specifying data and saving the configuration.

Answer

Select a table, then Open the Reports module, then Define report criteria, then Save the report.

Answer

Open the Reports module, then Define report criteria, then Select a table, then Save the report.

Answer

Open the Reports module, then Select a table, then Save the report, then Define report criteria.

Question 8

Which THREE options are valid fields in an SLA definition?

Accepted Answer

Breach condition. In ServiceNow SLA definitions, the 'Breach condition' is a valid field that defines the condition under which the SLA is considered breached, typically based on a time threshold. This field is essential for triggering breach notifications and escalations when the SLA target is not met.

Answer

Reset condition

Answer

Exclusion condition

Question 9

Match each ServiceNow flow designer action to its purpose.

Accepted Answer

Send Email: Sends an email notification to specified recipients.. The correct matches are: Send Email sends email notifications, Create Record creates new records, and Look Up Record retrieves records. Common confusions involve swapping the definitions of Send Email and Create Record.

Answer

Send Email: Creates a new record in a specified table.

Answer

Create Record: Sends an email notification to specified recipients.

Question 10

You are the ServiceNow administrator for a large enterprise with over 10,000 users. The company uses the Employee Center portal for self-service. Recently, users have reported that when they submit a catalog item, the confirmation page takes over 30 seconds to load, and sometimes they receive a timeout error. The issue only occurs for catalog items that have a workflow attached. The workflows are complex with multiple approval stages and notifications. The server logs show no errors, but the average response time for catalog item submissions with workflows is 45 seconds, compared to 5 seconds for items without workflows. The instance is running on a medium-sized node with default settings. You need to resolve the performance issue without changing the workflow logic or the user interface. What should you do?

Accepted Answer

Configure the workflows to run asynchronously. Configuring workflows to run asynchronously decouples the workflow execution from the synchronous HTTP request-response cycle. This means the catalog item submission completes immediately (within seconds), while the workflow runs in the background. This directly addresses the 45-second response time for items with workflows without altering the workflow logic or UI.

Answer

Disable all approval stages in the workflows

Answer

Upgrade the instance to a larger node size

Answer

Move the workflows to a separate instance

Question 11

A user reports that when they submit a catalog item request from the Service Portal, they do not receive an email notification. The notification is configured correctly and works for other users. What should the administrator check first?

Accepted Answer

The user's notification preference or subscription. The user's notification preference or subscription is the first place to check when a single user does not receive notifications while others do. ServiceNow allows users to configure their own notification preferences, including opting out of certain notifications, which overrides system-level notification configurations. The administrator should verify that the user has not disabled the specific notification or unsubscribed from it.

Answer

The email notification properties

Answer

The workflow attached to the catalog item

Answer

The notification configuration on the catalog item

Question 12

Refer to the exhibit. A scheduled report is configured as shown but does not execute. What is the most likely cause?

Accepted Answer

The state is set to 'ready' instead of 'active'.. A scheduled report must have its state set to 'active' to execute. The 'ready' state indicates the report is configured and ready to run but is not yet enabled for automatic execution. Only reports in the 'active' state will trigger based on their schedule.

Answer

The time_of_day is set incorrectly.

Answer

The frequency is set to daily but the report is not scheduled.

Answer

The report lacks required roles.

Question 13

Refer to the exhibit. A user with username 'john.doe' tries to view an incident record. What is the outcome?

Accepted Answer

The user cannot view the incident because the ACL condition evaluates to false.. The ACL condition on the incident table evaluates to false for user 'john.doe'. In ServiceNow, an ACL (Access Control List) with a condition that returns false prevents the user from viewing the record, even if they have a role like 'itil'. The exhibit likely shows an ACL with a condition such as 'true == false' or a script that returns false, which overrides any role-based access.

Answer

The user can view the incident because no ACLs apply to incident table.

Answer

The user can view the incident because they have the itil role.

Answer

The user cannot view the incident because the ACL is missing a condition for itil role.

Question 14

A company wants to allow users to submit requests for new software installations through the Service Portal. The catalog item should show different options based on the user's department. Which feature should be configured on the catalog item to achieve this?

Accepted Answer

Variable visibility conditions. Variable visibility conditions allow you to control which catalog item variables are displayed to users based on conditions such as the user's department field. When a user from a specific department submits a request, only the variables that match their department's visibility condition will appear, enabling dynamic form behavior without creating separate catalog items.

Answer

Variable order

Answer

Catalog item templates

Answer

User criteria

Question 15

Which two statements are true about CMDB relationships? (Select two.)

Accepted Answer

Relationship types are defined in the cmdb_rel_type table.. The `cmdb_rel_type` table stores the definitions of all relationship types in the ServiceNow CMDB, such as 'Depends on' and 'Used by'. Each record in this table defines a unique relationship type with its name, direction, and cardinality constraints. This table is the authoritative source for the relationship types available in the system.

Answer

Relationships can only be created manually.

Answer

A CI can have only one relationship of a given type.

Answer

The 'Depends on' relationship is default for all CIs.