SNOW-CSA Practice Test 26 — 15 Questions

Question 1

Refer to the exhibit. A workflow for a catalog item has three stages. The 'Run Script' activity sets the assigned_to to the current user (the requester). The approval activity approves by the manager. The 'Create Task' activity creates a catalog task. When the workflow runs, the task is created but is assigned to the requester instead of the fulfillment group. What is the likely cause?

Accepted Answer

The 'Run Script' activity sets the assigned_to on the request, but the task creation activity does not copy that value; the task should have its own assignment.. Option B is correct because the 'Run Script' activity sets the `assigned_to` field on the request record itself, but the 'Create Task' activity creates a separate catalog task record. The task creation activity does not automatically inherit the `assigned_to` value from the request; it uses its own assignment configuration, which defaults to the requester if no fulfillment group or specific assignment is defined. This causes the task to be assigned to the requester instead of the intended fulfillment group.

Answer

The task creation activity is configured to assign to the requester by default.

Answer

The workflow should have a 'Set Values' activity after the approval to assign the task.

Answer

The approval activity reassigned the request to the manager.

Question 2

A ServiceNow CSA is tasked with ensuring that all CIs in the CMDB have an accurate 'Asset Tag' field. Some records show 'No asset tag' as a value. Which method can prevent this in the future?

Accepted Answer

Configure a default value for the 'Asset Tag' field. Option C is correct because configuring a default value for the 'Asset Tag' field ensures that when a new CI is created without an explicit asset tag, the system automatically populates the field with a predefined value (e.g., 'No asset tag' or a placeholder). This prevents the field from being left empty or showing an unintended value, as the default is applied at record creation. In ServiceNow, default values are set in the dictionary configuration for the field, making this a simple and effective preventive measure.

Answer

Set the 'Asset Tag' field as mandatory

Answer

Use a workflow to populate the field

Answer

Create a data policy that requires a pattern

Question 3

An administrator is troubleshooting issues with the CMDB identification and reconciliation engine. Which three components are part of the identification and reconciliation process? (Choose three.)

Accepted Answer

Reconciliation rules. Reconciliation rules (B) are a core component of the CMDB identification and reconciliation process because they define how to handle duplicate or conflicting CIs during the reconciliation phase. These rules determine which data source takes precedence, whether to merge or overwrite attributes, and how to resolve conflicts between multiple sources. Without reconciliation rules, the system cannot maintain a single authoritative view of each CI.

Answer

Transform maps

Answer

CI Class Manager

Question 4

An administrator is asked to design a solution to prevent unauthorized changes to the CMDB. The requirement is that any update to a CI's critical attributes (e.g., serial number, model) must be logged and require an approval. Which approach should be taken?

Accepted Answer

Create a business rule that fires on update, checks the previous values, and sends an approval request.. Option C is correct because a business rule that fires 'on update' with a condition checking previous values of critical attributes (e.g., serial number, model) can trigger an approval request via an approval engine or flow. This approach directly enforces the requirement that updates to those specific fields require approval before the change is committed, without relying on external modules or triggers that may bypass ServiceNow's native approval framework.

Answer

Configure the CMDB to use 'Data Certification' and require approval for attribute changes.

Answer

Use a database trigger that captures changes and creates a change request.

Answer

Set field-level audit on the critical fields and use the 'Audit' module to report changes.

Question 5

Refer to the exhibit. An administrator runs this script in a background script. The script runs without errors but does not output any CI names. All servers exist in the CMDB. What could be the issue?

Accepted Answer

The sys_class_name should be 'Server' instead of 'cmdb_ci_server'.. The correct answer is A because the script uses 'cmdb_ci_server' as the table name in the GlideRecord constructor, but the CMDB stores server records under the 'cmdb_ci' table with a sys_class_name of 'cmdb_ci_server'. The GlideRecord API expects the actual table name (cmdb_ci), not the sys_class_name value. Using 'cmdb_ci_server' as the table name will result in an empty query, as no table with that name exists in the database schema.

Answer

The GlideRecord is not properly initialized.

Answer

The administrator does not have read access to the cmdb_ci table.

Answer

The script does not have a condition to check the number of records.

Question 6

Refer to the exhibit. What action should the administrator take to improve the completeness score?

Accepted Answer

Configure a data certification policy with required fields.. Option C is correct because a data certification policy in ServiceNow allows administrators to define required fields for CI classes. When a data certification policy is configured with required fields, the system automatically validates that those fields are populated during certification runs, directly improving the completeness score by ensuring critical data is present. This is a proactive, automated approach that aligns with CMDB Health best practices.

Answer

Use a scheduled job to populate common fields with default values.

Answer

Manually edit each CI that has missing fields.

Answer

Increase the CMDB Health weight for completeness.

Question 7

A company is implementing ServiceNow CMDB and wants to ensure that all CIs in the 'Production' environment are backed up daily. What is the best practice to achieve this?

Accepted Answer

Configure the instance's automatic daily backup. Option C is correct because ServiceNow instances have a built-in automatic daily backup feature that captures the entire instance, including all CMDB records and CIs, regardless of environment. This ensures that production CIs are backed up daily without requiring manual configuration or selective exports, aligning with best practices for data protection and disaster recovery.

Answer

Set the 'cmdb_ci' table's 'Backup' field to true

Answer

Use the 'Export to XML' feature every night for production CIs

Answer

Create a scheduled data export for only production CMDB records

Question 8

Which THREE statements about Access Control Lists (ACLs) are true? (Choose THREE.)

Accepted Answer

ACLs can be defined for tables, records, fields, and scripts.. Option A is correct because in ServiceNow, Access Control Lists (ACLs) can be defined to control access at multiple granularity levels: tables (entire table operations), records (specific rows), fields (individual columns), and scripts (execution of business rules or script includes). This allows administrators to enforce security policies precisely where needed.

Answer

An ACL can only have one role specified.

Answer

An ACL must have a script to evaluate conditions.

Question 9

Which TWO statements are true about Service Catalog variables? (Choose two.)

Accepted Answer

Variables can be conditionally visible based on the value of another variable. Option B is correct because Service Catalog variables can be configured with a 'Visible if' condition that evaluates the value of another variable on the same catalog item. This allows dynamic form behavior where a variable is shown or hidden based on user input, such as showing a 'Reason' field only when a 'Request Type' variable is set to 'Other'.

Answer

Variables cannot be reordered after creation

Answer

Variables can be used in catalog item availability conditions

Answer

Default values for variables can be set in the workflow

Question 10

During peak usage, the Employee Center portal becomes slow. The administrator wants to improve performance without changing the user interface. What is the best practice approach?

Accepted Answer

Enable caching for widgets. Enabling caching for widgets reduces server load and improves page load times by storing rendered widget output in memory, allowing subsequent requests to serve cached content without re-executing the underlying scripts or queries. This directly addresses performance degradation during peak usage without altering the user interface, making it the best practice approach.

Answer

Increase the instance size

Answer

Remove all widgets from the homepage

Answer

Disable the search feature

Question 11

During a CMDB audit, an administrator discovers that some CIs have a 'sys_class_name' of 'cmdb_ci' instead of a specific subclass like 'cmdb_ci_server'. What is the most likely cause?

Accepted Answer

The identification rule is incorrectly configured to map to the base table.. The most likely cause is an incorrectly configured identification rule that maps the CI to the base table 'cmdb_ci' instead of a specific subclass. Identification rules determine how CIs are matched and created; if the rule's 'Table' field is set to 'cmdb_ci' rather than a subclass like 'cmdb_ci_server', all new CIs matching that rule will be created at the base class level, losing subclass-specific attributes and relationships.

Answer

The administrator manually changed the class field to 'cmdb_ci'.

Answer

The CI was created by Discovery and the sensor failed to classify it.

Answer

The CI has been retired and the class was reset.

Question 12

A company has a custom table 'u_asset' and wants the 'Asset' module in the application navigator to show only records where 'active=true'. How can this be achieved?

Accepted Answer

Set a condition on the 'Filter' property of the module. Option B is correct because the 'Filter' property on a module in the application navigator allows you to define a condition (e.g., 'active=true') that restricts which records from the underlying table are displayed when the module is clicked. This is the standard method for scoping module results without altering security or user interface behavior globally.

Answer

Use an ACL to restrict access

Answer

Create a UI policy on the table

Answer

Add a client script to the list

Question 13

An administrator is setting up an import set to load data from a CSV file into the Incident table. Which TWO of the following are required steps in the import process?

Accepted Answer

Create an import set table to store the imported data.. Option A is correct because an import set table must be created to temporarily store the raw data from the CSV file before any transformation occurs. This table acts as a staging area, allowing the system to hold the imported records and then apply a transform map to map and move the data into the target Incident table. Without an import set table, there is no structure to receive the incoming CSV data.

Answer

Schedule the import to run automatically.

Answer

Use the Import Set Row API to create a transform map.

Answer

Create a data lookup table to standardize values.

Question 14

A ServiceNow administrator creates a new report showing incident counts by category. After sharing the report with the IT team, some users report they cannot see the report in their navigation menu. What is the most likely cause?

Accepted Answer

The report is not marked as public.. Option C is correct because reports in ServiceNow are private by default, meaning only the creator can see them. To make a report visible to other users in the navigation menu, the report must be marked as 'Public' in its properties. Without this setting, users without direct access to the report's URL will not see it in their module list.

Answer

The report is scheduled to run at night.

Answer

The users do not have the required roles to view the report.

Answer

The report uses an unsupported chart type.

Question 15

An SLA definition is configured to start when an incident's state changes to 'In Progress'. However, the SLA is not starting for incidents that are moved to 'In Progress'. The incident's assignment group is 'IT Support' and the SLA condition includes an additional filter: 'category = network'. What is the most likely cause?

Accepted Answer

The incident's category is not 'network'.. The SLA condition includes an additional filter requiring 'category = network'. If the incident's category is not set to 'network', the SLA will not start regardless of the state change to 'In Progress'. This is because SLA conditions in ServiceNow are evaluated as a whole; all conditions must be met for the SLA to begin.

Answer

The SLA schedule is set to 24x7 but the incident was created outside business hours.

Answer

The SLA definition has a pause condition that triggers on state change.

Answer

The SLA definition is on the 'task' table instead of 'incident'.

SNOW-CSA Practice Test 26 — 15 Questions

Exhibit

SNOW-CSA Practice Test 26 — 15 Questions

Exhibit