Objective 5.0

Network Troubleshooting

N10-009 Practice Questions

Use this page to practise Network Troubleshooting questions for this certification. Focus on how the exam tests network troubleshooting in scenario format — understanding the why behind each answer builds more durable knowledge than memorising options.

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What this objective tests

N10-009 Network Troubleshooting — Key Topics

Network Troubleshooting questions on this certification test your ability to deploy and manage network troubleshooting concepts in scenario-based situations.

Core Network Troubleshooting concepts and how they apply in real-world cloud scenarios.
How to deploy network troubleshooting correctly and verify the outcome.
Troubleshooting network troubleshooting issues by interpreting error output and system state.
Cloud best practices and Network Troubleshooting design trade-offs tested by this certification.

Common exam traps

Where candidates lose marks on Network Troubleshooting

⚠Selecting the most expensive service when a simpler managed option meets the requirement.
⚠Forgetting that cloud resources must be explicitly secured — defaults are rarely secure.
⚠Choosing a global service fix when the issue is region-specific.
⚠Overlooking cost implications of cross-region data transfer in architecture questions.

N10-009 Network Troubleshooting — Practice Questions

30 questions from this objective

Question 2mediummultiple choice

Network Troubleshooting

N10-009 Network Troubleshooting — Key Topics

Where candidates lose marks on Network Troubleshooting

N10-009 Network Troubleshooting — Practice Questions

A user reports intermittent connectivity on a laptop that moves between floors. The signal strength fluctuates. Which tool would best help identify signal interference and dead zones?

A user reports that they cannot access the internet, but they can access local resources on the same subnet. The network administrator pings the default gateway and gets a response. Which tool should be used next to trace the path to an external website?

A user reports that they cannot access an internal web server at http://intranet.company.local but can access other internet websites. The technician runs ping intranet.company.local and receives replies successfully. Which tool should the technician use next to isolate the issue?

A user calls the help desk stating that they cannot access any network resources. The technician asks the user to run ipconfig and the output shows an IP address of 169.254.15.20 with a subnet mask of 255.255.0.0. Which of the following is the most likely cause?

A network technician is troubleshooting intermittent internet access for a single user. The user’s workstation can ping the default gateway consistently, but web pages fail to load intermittently. Which of the following should the technician check NEXT?

A technician is troubleshooting an issue where a wireless client can associate with an access point but cannot obtain an IP address via DHCP. The technician checks the DHCP server and sees no lease requests from the client's MAC address. Which of the following is the most likely cause?

A user reports that they can access a website by its IP address but not by its domain name. Which of the following is most likely the issue?

A user reports that they can browse to a website by typing its IP address (e.g., 93.184.216.34) but cannot access it by typing the domain name (e.g., www.example.com). The user's workstation receives IP configuration via DHCP. Which of the following is the most likely cause?

A user reports that they cannot access any network resources. The technician checks the IP configuration on the workstation and sees an IP address of 169.254.10.55 with a subnet mask of 255.255.0.0. Which of the following should the technician check NEXT?

Users in a department report that the network is extremely slow. A technician checks the access switch and notices that a single port shows a high number of CRC errors and runts. The link LED is solid green. Which of the following is the most likely cause of the issue?

A user reports that they cannot connect to a file server on the same subnet. The technician checks the IP configuration and sees an IP address of 169.254.5.10. What is the most likely cause?

A user reports intermittent connectivity issues. The technician notices that the link lights on both the PC and the switch are solid, but the user experiences periodic drops. The technician runs a cable test and finds that one pair of wires is open. Which standard is the cable likely violating?

A technician is troubleshooting a loss of network connectivity for a single workstation. The workstation has a valid IP address but cannot ping its default gateway. The link lights on both the workstation and the switch are solid. Which of the following should the technician check NEXT?

A user's workstation shows an IP address of 169.254.15.7 with a subnet mask of 255.255.0.0. The user cannot access any network resources. Which of the following is the most likely cause?

A user can access a website by its IP address (e.g., 203.0.113.5) but cannot access it by its domain name (example.com). Other users on the same subnet can access the website by domain name. Which of the following should the technician check FIRST?

A network technician is troubleshooting inter-VLAN routing. Hosts in VLAN 10 can communicate with hosts in VLAN 20, but cannot communicate with hosts in VLAN 30. All VLANs are configured on the same Layer 3 switch with SVIs. Which of the following should the technician verify FIRST?

A technician is troubleshooting a user's inability to connect to a server. The technician runs 'tracert' from the user's workstation and sees that traffic stops at a particular router. The last hop shows a timeout. Which of the following is the most likely cause?

A user reports that they can access the company's intranet but not the internet. The technician checks the IP configuration and finds that the default gateway is set to 192.168.1.1, and the user can ping that IP. Which of the following is the most likely cause?

Two routers are configured with OSPF in the same area, but they do not form an adjacency. Router A shows OSPF state EXSTART, and Router B shows state EXSTART. Which of the following is the most likely cause?

A user reports that they can access the internet but cannot access the internal web server at 10.10.10.100. The technician can ping the server's IP from the router that serves as the user's default gateway. Which of the following is the MOST likely cause?

A technician is troubleshooting intermittent connectivity issues on a fiber link between two switches. The link light on both switches is green. Which of the following tools should the technician use to further investigate the issue?

All N10-009 Objectives

Network Troubleshooting

N10-009 Network Troubleshooting — Key Topics

Where candidates lose marks on Network Troubleshooting

N10-009 Network Troubleshooting — Practice Questions

A user reports intermittent connectivity on a laptop that moves between floors. The signal strength fluctuates. Which tool would best help identify signal interference and dead zones?

A user reports that they cannot access the internet, but they can access local resources on the same subnet. The network administrator pings the default gateway and gets a response. Which tool should be used next to trace the path to an external website?

A user reports that they cannot access an internal web server at http://intranet.company.local but can access other internet websites. The technician runs ping intranet.company.local and receives replies successfully. Which tool should the technician use next to isolate the issue?

A user calls the help desk stating that they cannot access any network resources. The technician asks the user to run ipconfig and the output shows an IP address of 169.254.15.20 with a subnet mask of 255.255.0.0. Which of the following is the most likely cause?

A network technician is troubleshooting intermittent internet access for a single user. The user’s workstation can ping the default gateway consistently, but web pages fail to load intermittently. Which of the following should the technician check NEXT?

A technician is troubleshooting an issue where a wireless client can associate with an access point but cannot obtain an IP address via DHCP. The technician checks the DHCP server and sees no lease requests from the client's MAC address. Which of the following is the most likely cause?

A user reports that they can access a website by its IP address but not by its domain name. Which of the following is most likely the issue?

A user reports that they can browse to a website by typing its IP address (e.g., 93.184.216.34) but cannot access it by typing the domain name (e.g., www.example.com). The user's workstation receives IP configuration via DHCP. Which of the following is the most likely cause?

A user reports that they cannot access any network resources. The technician checks the IP configuration on the workstation and sees an IP address of 169.254.10.55 with a subnet mask of 255.255.0.0. Which of the following should the technician check NEXT?

Users in a department report that the network is extremely slow. A technician checks the access switch and notices that a single port shows a high number of CRC errors and runts. The link LED is solid green. Which of the following is the most likely cause of the issue?

A user reports that they cannot connect to a file server on the same subnet. The technician checks the IP configuration and sees an IP address of 169.254.5.10. What is the most likely cause?

A user reports intermittent connectivity issues. The technician notices that the link lights on both the PC and the switch are solid, but the user experiences periodic drops. The technician runs a cable test and finds that one pair of wires is open. Which standard is the cable likely violating?

A technician is troubleshooting a loss of network connectivity for a single workstation. The workstation has a valid IP address but cannot ping its default gateway. The link lights on both the workstation and the switch are solid. Which of the following should the technician check NEXT?

A user's workstation shows an IP address of 169.254.15.7 with a subnet mask of 255.255.0.0. The user cannot access any network resources. Which of the following is the most likely cause?

A user can access a website by its IP address (e.g., 203.0.113.5) but cannot access it by its domain name (example.com). Other users on the same subnet can access the website by domain name. Which of the following should the technician check FIRST?

A network technician is troubleshooting inter-VLAN routing. Hosts in VLAN 10 can communicate with hosts in VLAN 20, but cannot communicate with hosts in VLAN 30. All VLANs are configured on the same Layer 3 switch with SVIs. Which of the following should the technician verify FIRST?

A technician is troubleshooting a user's inability to connect to a server. The technician runs 'tracert' from the user's workstation and sees that traffic stops at a particular router. The last hop shows a timeout. Which of the following is the most likely cause?

A user reports that they can access the company's intranet but not the internet. The technician checks the IP configuration and finds that the default gateway is set to 192.168.1.1, and the user can ping that IP. Which of the following is the most likely cause?

Two routers are configured with OSPF in the same area, but they do not form an adjacency. Router A shows OSPF state EXSTART, and Router B shows state EXSTART. Which of the following is the most likely cause?

A user reports that they can access the internet but cannot access the internal web server at 10.10.10.100. The technician can ping the server's IP from the router that serves as the user's default gateway. Which of the following is the MOST likely cause?

A technician is troubleshooting intermittent connectivity issues on a fiber link between two switches. The link light on both switches is green. Which of the following tools should the technician use to further investigate the issue?

All N10-009 Objectives