N10-009 Network Operations Practice Questions

Question 1

A network operations center uses SNMP to monitor device health. An administrator needs to retrieve the current CPU utilization from a router. Which SNMP operation is most appropriate?

Accepted Answer

GET. The SNMP GET operation is used by an NMS (Network Management System) to actively request a specific variable from a managed device, such as the current CPU utilization from a router's OID. This is a poll-based retrieval, making it the correct choice for an administrator who needs to read a single value on demand.

Answer

SET

Answer

TRAP

Answer

INFORM

Question 2

A network administrator needs to ensure that network device configurations are automatically backed up to a central server. Which protocol is commonly used for secure file transfer of configurations?

Accepted Answer

SFTP. SFTP (SSH File Transfer Protocol) is the correct choice because it provides encrypted, secure file transfers over an SSH session, making it ideal for backing up sensitive network device configurations to a central server. Unlike TFTP or FTP, SFTP ensures both authentication and data confidentiality, which is critical for network operations.

Answer

TFTP

Answer

FTP

Answer

HTTP

Question 3

An NOC technician observes that the CPU usage on a core switch has been consistently above 90% for the past hour. Which SNMP operation should the technician use to monitor the CPU load over time with minimal network overhead?

Accepted Answer

SNMP TRAP. D is correct because SNMP TRAP is an unsolicited notification sent from the agent (the switch) to the NMS, which allows the NOC to receive CPU load alerts only when a threshold is exceeded, minimizing network overhead by avoiding continuous polling. In this scenario, the technician wants to monitor CPU load over time with minimal overhead, and traps provide event-driven reporting rather than periodic requests, reducing bandwidth and processing load on both the switch and the network.

Answer

SNMP GET

Answer

SNMP GETNEXT

Answer

SNMP WALK

Question 4

A network administrator is preparing to upgrade the firmware on a critical router. Which document should the administrator consult to understand the steps required to minimize downtime and ensure a successful upgrade?

Accepted Answer

Change management plan. The change management plan documents the approved procedures, rollback steps, and communication protocols for performing maintenance on critical infrastructure. Consulting this plan ensures the administrator follows the organization's predefined steps to minimize downtime and mitigate risks during the firmware upgrade.

Answer

SLA

Answer

Network diagram

Answer

Baseline performance report

Question 5

An NOC technician receives an alert that latency on a critical WAN link has increased significantly. The technician needs to analyze the latency trend over the past week to identify patterns. Which approach is the most efficient for gathering this historical data?

Accepted Answer

Use SNMP polling with a suitable MIB to collect latency metrics at regular intervals. SNMP polling with a suitable MIB (e.g., IF-MIB for interface statistics or IP-MIB for performance metrics) allows the NOC to collect latency data at regular, configurable intervals over time. This historical data can be stored in a management system and analyzed for trends, making it the most efficient method for identifying patterns in WAN latency over a week. SNMP traps, by contrast, are event-driven and do not provide the continuous, periodic data needed for trend analysis.

Answer

Use SNMP traps to alert on each latency spike

Answer

Run a continuous ping test and manually log timestamps

Answer

Use traceroute to identify each hop and measure latency per hop

Question 6

A network administrator needs to upgrade the firmware on a critical core router. The admin has downloaded the new firmware and verified its checksum. Which of the following should the admin do before proceeding with the installation?

Accepted Answer

Back up the current router configuration. Before upgrading firmware on a critical core router, backing up the current configuration ensures that if the upgrade fails or causes unexpected behavior, the original operational state can be restored quickly. This is a standard best practice in network operations to minimize downtime and avoid manual reconfiguration of complex routing protocols, ACLs, and interface settings.

Answer

Change the management IP address

Answer

Disable all physical interfaces

Answer

Remove the old firmware image

Question 7

A network administrator wants to be alerted immediately when any interface on a core router goes down. The administrator has already configured SNMP community strings. Which additional configuration is necessary to receive these alerts?

Accepted Answer

A) Configure the router to send SNMP traps to the NMS. SNMP traps are unsolicited notifications sent from the managed device (the router) to the Network Management Station (NMS) when a specific event occurs, such as an interface going down. Since the administrator wants immediate alerts without polling, configuring the router to send SNMP traps to the NMS is the correct approach. The SNMP community strings are already set, so the missing piece is the trap destination and enabling trap generation for interface state changes.

Answer

B) Perform an SNMP walk of the interface OIDs

Answer

C) Use SNMP get to retrieve interface status periodically

Answer

D) Configure SNMP set to change interface parameters

Question 8

A network administrator plans to make a configuration change on a core switch during a maintenance window. According to best practices, which document should the administrator prepare and have approved before making the change?

Accepted Answer

A) Change management request. A change management request is the correct document because it formalizes the proposed configuration change, including the scope, risk assessment, rollback plan, and approval chain. This ensures that all stakeholders review and authorize the change before implementation, reducing the risk of unintended network outages or security gaps. Best practices from ITIL and Cisco's own change management guidelines mandate this process for any production network device modification.

Answer

B) Network diagram

Answer

C) Incident report

Answer

D) Backup configuration

Question 9

A network administrator needs to collect traffic flow data from routers and switches to analyze bandwidth usage patterns. Which protocol should be implemented on the devices to export flow data to a collector?

Accepted Answer

NetFlow. NetFlow (or its standards-based equivalent, IPFIX) is the correct protocol because it is specifically designed to export traffic flow metadata—such as source/destination IPs, ports, and byte counts—from routers and switches to a collector for bandwidth usage analysis. SNMP can poll interface counters but does not provide per-flow granularity, making NetFlow the appropriate choice for detailed traffic pattern analysis.

Answer

SNMP

Answer

ICMP

Answer

LLDP

Question 10

An organization wants to centrally manage and monitor network devices from a single interface. The solution should support auto-discovery, configuration management, and performance monitoring. Which type of system should be deployed?

Accepted Answer

Network Management System (NMS). A Network Management System (NMS) is the correct choice because it provides a centralized interface for auto-discovery (e.g., via SNMP or CDP/LLDP), configuration management (e.g., using NETCONF or CLI scripting), and performance monitoring (e.g., polling SNMP MIBs or streaming telemetry). This directly matches the requirement for a single-pane-of-glass solution for network device lifecycle management.

Answer

AAA server

Answer

SIEM

Answer

DHCP server

Network Operations

N10-009 Network Operations — Key Topics

Where candidates lose marks on Network Operations