MB-920 Multiple Select — 30 Questions

Question 1

A company is implementing Dynamics 365 Customer Service and wants to use Copilot to improve agent productivity. Which TWO actions can Copilot perform in the customer service workspace?

Accepted Answer

Draft an email response to a customer based on the conversation context. Option C is correct because Copilot in Dynamics 365 Customer Service can draft an email response to a customer by analyzing the conversation context, including the case history and recent interactions, to generate a relevant reply. This leverages generative AI to summarize the context and produce a draft that agents can review and send, directly improving productivity by reducing manual typing.

Answer

Create a new case automatically when an email arrives

Answer

Create a knowledge article from a resolved case

Answer

Schedule a follow-up call with the customer

Question 2

Which TWO are common features shared across Dynamics 365 ERP applications? (Select exactly two.)

Accepted Answer

Power BI integration. Power BI integration is a common feature across Dynamics 365 ERP applications because it is built into the platform via the Power BI content packs and embedded analytics, allowing users to visualize and share insights from financial and operational data without leaving the application. This integration is a core part of the Power Platform, which is shared across all Dynamics 365 apps, enabling real-time reporting and dashboards.

Answer

Machine learning models

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Batch attribute management

Answer

Compliance management

Question 3

Which TWO of the following are valid reasons to use the 'Offline mode' in Dynamics 365 Commerce POS?

Accepted Answer

To continue processing sales when the internet connection is lost.. Options B and D are correct. B is correct because if the network connection is lost, POS can switch to offline mode to continue operations. D is correct because offline mode uses a local database to store transactions. Option A is wrong because offline mode does not provide real-time inventory; it uses cached data. Option C is wrong because offline mode does not improve speed; it may be slower. Option E is wrong because offline mode is not for testing.

Answer

To access real-time inventory data.

Answer

To improve transaction processing speed.

Answer

To test new POS features without affecting the production environment.

Question 4

Which THREE capabilities are provided by Dynamics 365 Supply Chain Management's Warehouse Management module? (Select exactly three.)

Accepted Answer

Mobile device support. Option A is correct because the Warehouse Management module in Dynamics 365 Supply Chain Management includes native mobile device support through the Warehouse Management mobile app. This app enables warehouse workers to perform tasks like receiving, picking, and inventory movements directly from handheld devices, integrating with the system in real time.

Answer

Route planning

Answer

Product variant management

Question 5

Which TWO of the following are valid methods to handle product returns in Dynamics 365 Commerce?

Accepted Answer

Process a return through the online store's customer portal.. Option B is correct because Dynamics 365 Commerce allows customers to initiate returns through the online store's customer portal, which integrates with the return order process in the system. This self-service capability enables customers to select items from their order history and submit a return request without needing to contact a call center or visit a physical store.

Answer

Allow customers to return items via the call center without an order reference.

Answer

Use the vendor returns functionality for customer returns.

Answer

Use the Inventory management module to create a return order.

Question 6

Which THREE of the following are components of the Dynamics 365 Commerce architecture?

Accepted Answer

Retail Server. Retail Server is a core component of Dynamics 365 Commerce architecture that acts as the middleware between the channel database and client devices (such as POS terminals and e-commerce front ends). It exposes OData RESTful endpoints to handle business logic, transactions, and data retrieval, ensuring offline-capable and real-time operations across channels.

Answer

Azure Data Lake

Answer

Power BI

Question 7

Which THREE components must be configured to enable a complete compensation management process in Dynamics 365 Human Resources?

Accepted Answer

Compensation levels. Compensation levels (C) are a core component because they define the pay ranges (e.g., minimum, midpoint, maximum) associated with job grades or positions, which are essential for structuring compensation plans. In Dynamics 365 Human Resources, compensation levels are used within compensation grids to map pay rates to specific jobs or positions, enabling a complete compensation management process.

Answer

Position types

Answer

Work calendars

Question 8

Which TWO features are available in Dynamics 365 Human Resources for managing employee benefits?

Accepted Answer

Benefit plan setup. Benefit plan setup is a core feature in Dynamics 365 Human Resources that allows administrators to define and configure various benefit offerings such as health insurance, retirement plans, and other perks. Open enrollment for benefit elections enables employees to select or modify their benefit choices during designated enrollment periods, which is a standard functionality in the benefits management module.

Answer

Performance review configuration

Answer

Compensation grids

Answer

Absence accrual schedules

Question 9

Which TWO features are part of Dynamics 365 Finance shared financial management? (Select exactly two.)

Accepted Answer

Accounts payable. Accounts payable (Option C) is a core component of Dynamics 365 Finance shared financial management, handling vendor invoices, payments, and expense tracking across legal entities. It is part of the shared financial management module that provides centralized processing of payables, ensuring consistency and compliance in multi-company environments.

Answer

Fixed assets

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Budget control

Answer

Cash flow forecasting

Question 10

Which TWO capabilities are core to Dynamics 365 Supply Chain Management?

Accepted Answer

Warehouse management. Warehouse management (B) is a core capability of Dynamics 365 Supply Chain Management, providing advanced inbound and outbound warehouse operations, wave processing, and location directives. Transportation management (E) is also core, offering freight rating, routing, and shipment consolidation to optimize logistics. Together, they directly support the end-to-end supply chain processes within the application.

Answer

Project cost management

Answer

Omnichannel order management

Answer

Financial reporting

Question 11

Which TWO of the following are valid project types in Dynamics 365 Project Operations? (Choose two.)

Accepted Answer

Time and Material. In Dynamics 365 Project Operations, 'Time and Material' (Option B) is a valid project type that invoices customers based on actual hours worked and expenses incurred, making it suitable for projects where scope is not fully defined. This type allows for flexible billing and is commonly used in consulting or agile engagements.

Answer

External

Answer

Internal

Answer

Investment

Question 12

Which THREE of the following are capabilities of Dynamics 365 Project Operations? (Choose three.)

Accepted Answer

Resource Management. Resource Management (B) is a core capability of Dynamics 365 Project Operations, enabling project managers to find, schedule, and assign resources based on skills, availability, and role requirements. It integrates with Project Operations' scheduling engine to optimize resource utilization across projects.

Answer

Inventory Management

Answer

Payroll Processing

Question 13

Which TWO of the following are valid billing methods in Dynamics 365 Project Operations? (Choose two.)

Accepted Answer

Time and Material. Time and Material (B) is a valid billing method in Dynamics 365 Project Operations where customers are billed based on actual hours worked and expenses incurred, plus a markup. Fixed Price (C) is also valid, where a single total price is agreed upon for the entire project scope, regardless of actual effort. Both are core billing methods supported in the system for project-based invoicing.

Answer

Flat Fee

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Retainer

Answer

Cost Plus

Question 14

Which THREE are valid options for configuring product lifecycle states in Dynamics 365 Supply Chain Management? (Select exactly three.)

Accepted Answer

In development. Option A is correct because 'In development' is a default lifecycle state in Dynamics 365 Supply Chain Management that indicates a product is being created and is not yet available for transactions. This state prevents the product from being used in sales, purchasing, or production processes until it is released.

Answer

Deleted

Answer

Obsolete

Question 15

A Dynamics 365 administrator is configuring Copilot features for the sales team. Which TWO actions should the administrator take to ensure responsible AI usage?

Accepted Answer

Enable the feedback mechanism to allow users to report inaccurate responses. Option A is correct because enabling the feedback mechanism allows users to report inaccurate or inappropriate Copilot responses, which is a core requirement for responsible AI usage. This feedback loop helps administrators identify and correct issues, ensuring the AI system remains trustworthy and compliant with Microsoft's responsible AI principles. Without this mechanism, the organization would lack visibility into potential harms or inaccuracies generated by the AI.

Answer

Disable access to all customer data to prevent Copilot from using it

Answer

Restrict Copilot to only respond in English

Answer

Encrypt all data at rest and in transit

Question 16

A company uses Dynamics 365 Supply Chain Management. The warehouse manager wants to use Copilot to improve inventory management. Which THREE tasks can Copilot assist with?

Accepted Answer

Suggest optimal inventory levels based on lead times and demand variability. Option C is correct because Copilot in Dynamics 365 Supply Chain Management can analyze lead times and demand variability to suggest optimal inventory levels, helping the warehouse manager maintain appropriate stock without manual calculation. This leverages AI-driven insights within the system's inventory optimization capabilities.

Answer

Directly perform physical inventory counts using sensors

Answer

Automatically reorder stock from suppliers without human intervention

Question 17

A company uses Dynamics 365 Commerce to manage its online and brick-and-mortar stores. They need to configure a promotion that offers a 10% discount on all products in the 'Home & Garden' category when customers purchase at least three items from that category. Which TWO components must be configured to implement this promotion?

Accepted Answer

Create a discount in the Commerce pricing engine. Option B is correct because the Commerce pricing engine is the core component for creating and managing discounts in Dynamics 365 Commerce. It allows you to define discount rules, including percentage-off promotions, and apply them to specific products or categories. Without configuring a discount in the pricing engine, the promotion cannot be applied at checkout.

Answer

Configure a loyalty program to trigger the discount

Answer

Define an assortment for the promotion period

Answer

Configure price groups for the promotion

Question 18

A manufacturing company uses Dynamics 365 Supply Chain Management. They want to improve inventory accuracy and reduce stockouts. Which TWO actions should they take?

Accepted Answer

Use cycle counting to regularly verify inventory.. Cycle counting (A) is a continuous inventory verification method that allows frequent, focused counts of specific items without disrupting operations. This directly improves inventory accuracy by identifying and correcting discrepancies in real time, which helps prevent stockouts by ensuring system records match physical stock. Setting safety stock levels (C) provides a buffer of inventory for critical items, reducing the risk of stockouts during demand fluctuations or supply delays.

Answer

Implement ABC classification for all items.

Answer

Enable sales forecasting for all products.

Answer

Conduct annual physical inventory counts.

Question 19

Which TWO capabilities are part of the core capabilities of Dynamics 365 Finance?

Accepted Answer

Accounts payable. Accounts payable is a core capability of Dynamics 365 Finance because it manages vendor invoices, purchase orders, and payment processing, directly integrating with the general ledger to ensure accurate financial reporting. This module handles end-to-end vendor financial transactions, including invoice matching, payment scheduling, and aging analysis, which are fundamental to the finance function.

Answer

Customer service

Answer

Warehouse management

Answer

Project management

Question 20

A company uses Dynamics 365 Finance and needs to set up a new fiscal year. Which THREE steps are required to open the new fiscal year?

Accepted Answer

Run the opening transactions process to bring forward balances.. Option A is correct because running the opening transactions process is required to bring forward the ending balances from the previous fiscal year into the new fiscal year as opening balances. In Dynamics 365 Finance, this step ensures that general ledger accounts, such as balance sheet accounts, carry forward their balances so the new year starts with accurate financial data.

Answer

Configure financial dimensions for the new year.

Answer

Set up budget control for the new fiscal year.