MB-920 Practice Test 37 — 15 Questions

Question 1

A company is implementing Dynamics 365 Customer Service and wants to use Copilot to improve agent productivity. Which TWO actions can Copilot perform in the customer service workspace?

Accepted Answer

Draft an email response to a customer based on the conversation context. Copilot in Dynamics 365 Customer Service can draft an email response to a customer by analyzing the conversation context, including the case history and recent interactions, to generate a relevant reply. This leverages generative AI to summarize the context and produce a draft that agents can review and send, directly improving productivity by reducing manual typing. Option E is also correct because Copilot can summarize the case history for an agent when they open a case. This summary provides a concise overview of the case details, activities, and previous interactions, helping agents quickly understand the situation without manually reviewing long threads. Both actions leverage Copilot's generative AI to enhance agent efficiency, while options A, B, and D are typically handled by other automation or rules, not Copilot's core capabilities.

Answer

Create a new case automatically when an email arrives

Answer

Create a knowledge article from a resolved case

Answer

Schedule a follow-up call with the customer

Question 2

A company uses Dynamics 365 Supply Chain Management. They want to implement warehouse management with advanced wave processing. Which THREE components are required for wave processing?

Accepted Answer

Work template. Work templates are required for wave processing because they define the sequence of warehouse work that must be performed, such as picking and staging, when a wave is released. Without a work template, the system cannot generate the actual work lines for warehouse workers to execute.

Answer

Shipment template

Answer

Load template

Question 3

A company uses Dynamics 365 Finance and Operations. They want to use Copilot to assist with financial analysis. Which TWO tasks can Copilot perform?

Accepted Answer

Provide insights on financial data. Copilot in Dynamics 365 Finance and Operations uses AI to analyze financial data and provide actionable insights, such as identifying spending trends or anomalies, without requiring manual data manipulation. This aligns with Copilot's natural language query capabilities that surface key metrics from transactional data.

Answer

Automatically post journal entries

Answer

Configure system parameters

Answer

Create new legal entities

Question 4

Contoso Retail is a mid-sized company with 50 physical stores and an online store. They use Dynamics 365 Commerce. Recently, they launched a promotion offering 20% off on all electronics for a weekend. During the promotion, the online store experienced slow page load times, and some customers reported errors when adding items to the cart. The IT team checked the infrastructure and found that the Retail Server CPU usage was at 95%, and the channel database had high lock contention. The POS systems in stores were working fine. The company uses a single Retail Server instance and a single channel database for all channels. What is the best course of action to prevent this issue in future promotions?

Accepted Answer

Scale out the Retail Server and channel database to handle increased load.. The issue stems from a single Retail Server and single channel database being overwhelmed by the combined load of online and POS traffic during the promotion. Scaling out the Retail Server (e.g., adding more instances behind a load balancer) and the channel database (e.g., using a dedicated online channel database or scaling up/out the existing one) directly addresses the high CPU usage and lock contention, ensuring adequate capacity for future high-traffic events.

Answer

Disable the online store during promotions to ensure POS performance.

Answer

Configure the online store to use offline mode.

Answer

Reduce the promotion discount to 10% to lower traffic.

Question 5

A company is implementing Dynamics 365 Finance. They need to ensure that when a sales invoice is posted, the system automatically creates a related project transaction for work breakdown structure (WBS) elements. Which integration feature should they use?

Accepted Answer

Project accounting integration. Project accounting integration in Dynamics 365 Finance automatically creates project transactions from posted sales invoices when work breakdown structure (WBS) elements are linked. Option B (Procurement integration) is for purchase-related transactions, not sales invoices. Option C (Budgeting integration) handles budget control, not project transaction creation. Option D (Accounts receivable integration) focuses on customer payments and receivables, not project transactions.

Answer

Procurement integration

Answer

Budgeting integration

Answer

Accounts receivable integration

Question 6

You are a Dynamics 365 consultant for a chemical company that uses process manufacturing. They produce adhesives in batches, and the quality of the final product depends on precise adherence to the formula. The company wants to implement a system that prevents operators from starting a production batch unless the raw materials meet quality specifications (e.g., viscosity and purity). Additionally, the system should record the actual test results for each material used in the batch. Which feature combination should you recommend?

Accepted Answer

Quality management with quality orders linked to production. Quality management with quality orders can be integrated with production control to enforce material testing before production. Option A is wrong because batch disposition codes control inventory availability, not production start. Option C is wrong because inventory blocking is a manual process, not automated. Option D is wrong because material consumption registration tracks usage, not quality compliance.

Answer

Batch disposition codes and reservation hierarchy

Answer

Inventory blocking and quarantine management

Answer

Material consumption registration and production journals

Question 7

Refer to the exhibit. You are configuring a general journal in Dynamics 365 Finance. Based on the JSON snippet, what is the purpose of the 'VoucherSeries' field?

Accepted Answer

It defines the number sequence for vouchers.. The 'VoucherSeries' field in a Dynamics 365 Finance general journal configuration specifies the number sequence that will be used to generate unique voucher numbers for journal entries. This ensures each voucher has a distinct identifier, which is essential for audit trails and financial tracking.

Answer

It defines the journal type (Daily, etc.).

Answer

It defines the description of the journal.

Answer

It defines the name of the journal.

Question 8

You are the system administrator for Contoso Ltd., a multinational manufacturing company implementing Dynamics 365 Finance. The company has three legal entities: Contoso US (functional currency USD), Contoso Germany (EUR), and Contoso Japan (JPY). The CFO requires that all purchase orders for raw materials be centrally managed from Contoso US, but the goods must be received directly at each legal entity's warehouse. Additionally, the CFO wants to ensure that intercompany transactions are automatically posted and eliminated during month-end consolidation. You need to configure the system to meet these requirements. What should you do?

Accepted Answer

Configure intercompany purchase orders with direct delivery from Contoso US to the other entities, and set up intercompany elimination rules for consolidation.. Configuring intercompany purchase orders with direct delivery allows Contoso US to centrally manage purchasing while goods are received directly at each legal entity's warehouse. Setting up intercompany elimination rules ensures automatic elimination of intercompany transactions during consolidation, meeting the CFO's requirements. Option A is wrong because separate purchase orders and manual journals do not automate centralization or elimination. Option C is wrong because inventory transfers do not handle purchase order centralization. Option D is wrong because intercompany journals alone do not provide centralized purchasing or direct receipt functionality.

Answer

Create separate purchase orders in each legal entity and use manual journal entries to transfer costs to Contoso US.

Answer

Configure intercompany inventory transfers and use inventory journals to record movements between warehouses.

Answer

Set up intercompany journals to record transactions between legal entities and create elimination rules for consolidation.

Question 9

A company uses Dynamics 365 Human Resources. The HR manager wants to automate the process of sending onboarding tasks to new hires. Which feature should be used?

Accepted Answer

Checklists. Checklists in Dynamics 365 Human Resources allow HR managers to define a series of onboarding tasks (e.g., IT setup, benefits enrollment) that are automatically assigned to new hires upon hire date or status change. This feature directly supports automating the onboarding process without requiring custom development.

Answer

Workflow

Answer

Performance journals

Answer

Personnel actions

Question 10

Which THREE capabilities are provided by the Dynamics 365 Supply Chain Management's Copilot AI features?

Accepted Answer

Generate summaries of engineering change orders. Dynamics 365 Supply Chain Management's Copilot AI includes a feature that uses natural language processing to generate summaries of engineering change orders. This capability helps engineers and stakeholders quickly understand the impact of changes without manually reviewing detailed technical documents, streamlining the change management process.

Answer

Create financial reports for cost accounting

Answer

Automatically create purchase orders when inventory is low

Question 11

A retail company uses Dynamics 365 Commerce. The store manager notices that inventory levels are not updated in real-time after a point-of-sale (POS) transaction. What should be checked first?

Accepted Answer

The POS functionality profile setting for inventory processing. The POS functionality profile setting for inventory processing controls how inventory updates are handled at the register. If this setting is not configured to process inventory in real-time, the system will defer updates to a batch job, causing the observed delay. This is the first place to check because it directly governs the behavior of inventory updates during POS transactions.

Answer

The default inventory location for the store

Answer

The assortment configuration for the store

Answer

The Commerce Data Exchange (CDX) job schedule

Question 12

A company uses Dynamics 365 Supply Chain Management with advanced warehouse management. They notice that during wave processing, pick work is not being created for some sales orders. What should they check first?

Accepted Answer

Wave template and its criteria. Wave templates define the criteria and actions for processing waves, including the creation of pick work. If pick work is not being generated for certain sales orders, the wave template's query filters (e.g., shipping method, warehouse, or item criteria) may be excluding those orders. Checking the wave template and its criteria is the first logical step because it directly controls which orders are processed and how work is created.

Answer

Release to warehouse status

Answer

Reservation hierarchy

Answer

Inventory status of the items

Question 13

You are a systems analyst at a multinational corporation using Dynamics 365 Finance. The company operates in multiple countries with different currencies. The CFO requires that all financial reports be presented in the parent company's reporting currency (USD). The company uses the currency translation feature in Dynamics 365 Finance. However, the finance team is unsure about the correct translation method for the income statement accounts. According to accounting standards, income statement accounts should be translated at the average exchange rate for the period. You need to configure the translation method. What should you do?

Accepted Answer

Set the translation method for income statement accounts to 'Average' in the currency translation setup.. The 'Average' translation method uses the average exchange rate for the period, which is appropriate for income statement accounts per accounting standards. Option A is wrong because 'Ending' is not a standard translation method in Dynamics 365 Finance. Option B is wrong because 'Current' (end of period rate) is typically used for balance sheet accounts, not income statement. Option D is wrong because 'Historical' (transaction date rate) is used for equity accounts.

Answer

Set the translation method for income statement accounts to 'Ending' (same as current).

Answer

Set the translation method for income statement accounts to 'Current' (end of period rate).

Answer

Set the translation method for income statement accounts to 'Historical' (transaction date rate).

Question 14

A company wants to use Dynamics 365 Supply Chain Management to manage supplier collaboration for purchase orders. Which portal should they enable?

Accepted Answer

Vendor Collaboration. The Vendor Collaboration portal allows suppliers to view and respond to purchase orders, invoices, and forecasts. Option A (Customer Self-Service) is incorrect because it is designed for customers, not suppliers. Option B (Procurement and Sourcing) is incorrect because it is a module for internal procurement processes and does not provide a supplier self-service portal. Option D (Supplier Portal) is incorrect because although it is a common term, the official name in Dynamics 365 Supply Chain Management is Vendor Collaboration.

Answer

Customer Self-Service

Answer

Procurement and Sourcing

Answer

Supplier Portal

Question 15

Refer to the exhibit. This data represents a product record in Dynamics 365 Commerce. Which core capability is demonstrated by applying a 10% discount from a promotion?

Accepted Answer

Customer engagement and loyalty management. Applying a 10% discount from a promotion directly demonstrates the customer engagement and loyalty management capability in Dynamics 365 Commerce. This feature allows businesses to create and manage promotional pricing rules, such as percentage discounts, to incentivize purchases and reward customer loyalty. The discount is applied at the point of sale or online checkout based on configured promotion logic, not through inventory or order management processes.

Answer

Omnichannel order management

Answer

Inventory visibility

Answer

Price synchronization