MB-920 Practice Test 24 — 15 Questions

Question 1

A retail company using Dynamics 365 Commerce is experiencing slow performance in the point of sale (POS) system during peak hours. The company uses a hybrid deployment with on-premises back-office and cloud-based POS. What is the most likely cause of the performance issue?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Network latency between on-premises and cloud environments. In a hybrid deployment where the on-premises back-office handles data processing and the cloud-based POS relies on real-time communication, network latency between the two environments is the most likely cause of slow performance during peak hours. The POS system must send requests (e.g., inventory lookups, transaction processing) to the on-premises back-office over the internet, and high latency or packet loss can significantly degrade response times, especially under heavy load.

Answer

On-premises data center overload

Answer

Incorrect POS hardware profile configuration

Answer

Insufficient POS terminal memory

Question 2

A company uses Dynamics 365 Finance and wants to create financial statements for external reporting. Which tool should they use?

Accepted Answer

Financial reporting. Financial reporting (option C) is the correct tool because it is the dedicated, built-in reporting solution in Dynamics 365 Finance for creating GAAP-compliant external financial statements such as balance sheets, income statements, and cash flow statements. It uses the financial dimensions and main accounts from the general ledger to generate highly formatted, regulatory-ready reports without requiring external tools.

Answer

Excel integration

Answer

Management Reporter

Answer

Power BI

Question 3

A retail company uses Dynamics 365 Commerce. They want to offer a loyalty program that awards points based on purchase amount and allows customers to redeem points for discounts. Which capability should be configured?

Accepted Answer

Loyalty program management. Loyalty program management in Dynamics 365 Commerce is the specific capability designed to define and administer loyalty schemes, including earning rules (points per purchase amount) and redemption rules (discounts for points). This directly matches the requirement to award points based on purchase amount and allow customers to redeem points for discounts.

Answer

Call center functionality

Answer

Channel setup

Answer

Product assortment management

Question 4

A retail company uses Dynamics 365 Commerce to manage its online store. Customers report that they can add items to the cart, but when they proceed to checkout, the checkout page fails to load. The IT team has verified that the payment connector is configured correctly. What is the most likely cause of this issue?

Accepted Answer

The online store's channel publishing is not complete.. In Dynamics 365 Commerce, the checkout page is part of the online store's channel publishing process. If the channel publishing is not complete, the checkout page may not be available to customers even though other parts of the store (like product browsing and cart addition) function correctly. The IT team has confirmed the payment connector is configured correctly, so the issue is likely that the channel publishing job has not fully propagated the checkout page to the storefront.

Answer

The customer's CRM integration is not set up.

Answer

The payment connector is not configured for the online store.

Answer

The inventory levels for the items in the cart are not synchronized.

Question 5

A manufacturing company uses Dynamics 365 Finance and Operations. The production manager notices that raw material costs are being recorded against the wrong work order. What feature should be configured to ensure costs are correctly allocated?

Accepted Answer

Cost accounting dimensions. Cost accounting dimensions in Dynamics 365 Finance and Operations allow you to define and track financial data by specific attributes, such as work orders, projects, or cost centers. By configuring cost accounting dimensions, the system can enforce that raw material costs are allocated to the correct work order based on predefined rules, ensuring accurate cost tracking and reporting.

Answer

Power BI reports

Answer

Data management

Answer

Production orders

Question 6

A company is setting up a new store in Dynamics 365 Commerce. They want to ensure that prices for products are automatically updated across all channels when changed in the head office. Which configuration should they use?

Accepted Answer

Set up a Commerce Data Exchange (CDE) schedule for price updates.. Commerce Data Exchange (CDE) is the dedicated Dynamics 365 Commerce component for synchronizing data between the head office (HQ) and channel databases. A CDE schedule specifically handles the distribution of master data changes, such as price updates, ensuring that all channels (e.g., online stores, POS terminals) receive the updated prices automatically and consistently. This is the correct configuration for automated, scheduled price propagation across channels.

Answer

Use the Point of Sale (POS) to update prices directly.

Answer

Configure Retail Server to push price changes.

Answer

Enable real-time service for the channel database.

Question 7

A company uses Dynamics 365 Finance and wants to use Copilot to help with financial reporting. Which action can be performed using Copilot in Dynamics 365 Finance?

Accepted Answer

Generate a draft financial report by describing the required layout and data in natural language. Copilot in Dynamics 365 Finance leverages generative AI to interpret natural language descriptions and automatically generate draft financial reports, such as trial balances or income statements, based on the user's specified layout and data requirements. This capability streamlines report creation by allowing users to describe what they need in plain English, which Copilot then translates into the appropriate report structure and data queries within the system.

Answer

Approve purchase orders based on budget availability

Answer

Pull real-time bank transaction data from external financial institutions

Answer

Automatically reconcile bank statements with ledger entries

Question 8

You are a Dynamics 365 consultant for a wholesale distribution company that uses Dynamics 365 Supply Chain Management. The company has a warehouse that uses a 'pick and pack' process. They recently implemented mobile device scanning for warehouse operations. The warehouse manager reports that when workers try to pick items using the mobile device, they receive an error: 'Work not found for this location'. The work creation process is set up correctly, and the mobile device menu items are configured. The location directives and work templates appear correct. The inventory is available at the location. What is the most likely cause?

Accepted Answer

The work has not been released to the mobile device user or warehouse. The error 'Work not found for this location' typically occurs when the work order has been created but not yet released to the warehouse or assigned to a specific user. In Dynamics 365 Supply Chain Management, work must be released via the 'Release to warehouse' process or through wave execution before it becomes available for mobile device scanning. Since the location directives and work templates are correct and inventory exists, the most likely cause is that the work has not been released to the mobile device user or warehouse.

Answer

The item is not enabled for mobile device processing

Answer

The mobile device menu item is not linked to the correct work template

Answer

The location profile is not set to allow picking

Question 9

Drag and drop the steps to configure a new vendor in Dynamics 365 Supply Chain Management in the correct order.

Accepted Answer

Navigate to Vendors, then create new vendor record, then enter vendor details, then assign vendor group, then save.. Vendor creation involves navigating to vendors, creating a new record, entering details, assigning group, and saving.

Answer

Navigate to Vendors, then create new vendor record, then assign vendor group, then enter vendor details, then save.

Answer

Navigate to Vendors, then enter vendor details, then create new vendor record, then assign vendor group, then save.

Answer

Create new vendor record, then navigate to Vendors, then enter vendor details, then assign vendor group, then save.

Question 10

Which THREE components must be configured to enable a complete compensation management process in Dynamics 365 Human Resources?

Accepted Answer

Compensation levels. Compensation levels (C) are a core component because they define the pay ranges (e.g., minimum, midpoint, maximum) associated with job grades or positions, which are essential for structuring compensation plans. In Dynamics 365 Human Resources, compensation levels are used within compensation grids to map pay rates to specific jobs or positions, enabling a complete compensation management process.

Answer

Position types

Answer

Work calendars

Question 11

The exhibit shows an error in Dynamics 365 Supply Chain Management when trying to reserve inventory. What is the most likely root cause?

Accepted Answer

There is insufficient inventory at the warehouse. The error in Dynamics 365 Supply Chain Management indicates that the reservation cannot be completed because the available on-hand inventory at the specified warehouse location is insufficient to cover the requested quantity. This is the most common cause of reservation failures, as the system checks physical available stock before allowing a reservation to proceed.

Answer

The inventory unit of measure is incorrect

Answer

The item is blocked for transactions

Answer

The item is not set up for reservation

Question 12

You are reviewing a budget plan import file for Dynamics 365 Finance. The exhibit shows a JSON snippet for a budget plan line. Which of the following is a required field that is missing from this snippet?

Accepted Answer

BudgetPlanLine.BudgetPlanLineDetail. The BudgetPlanLine.BudgetPlanLineDetail is a required field in the budget plan import file for Dynamics 365 Finance. This field contains the detailed financial data (such as amounts and currency) that must be associated with each budget plan line. Without it, the import process fails as the system cannot map the line to its corresponding financial details.

Answer

BudgetPlanLine.Period

Answer

BudgetPlanLine.Account

Answer

BudgetPlanLineDetail.BudgetModel

Question 13

Which THREE capabilities are provided by Dynamics 365 Supply Chain Management's Warehouse Management module? (Select exactly three.)

Accepted Answer

Mobile device support. The Warehouse Management module in Dynamics 365 Supply Chain Management includes native mobile device support through the Warehouse Management mobile app. This app enables warehouse workers to perform tasks like receiving, picking, and inventory movements directly from handheld devices, integrating with the system in real time.

Answer

Route planning

Answer

Product variant management

Question 14

A multinational corporation using Dynamics 365 Finance needs to revalue foreign currency bank accounts at month-end. The finance manager wants to automate this process and ensure that exchange rate differences are posted to the correct accounts. What is the best approach?

Accepted Answer

Use the Foreign currency revaluation feature in General ledger.. The Foreign currency revaluation feature in Dynamics 365 Finance automates the process and posts differences to the specified accounts. Option A is wrong because manual journal entries are error-prone and not automated. Option B is wrong because the General journal does not automatically revalue accounts. Option C is wrong because exchange rate types define rates, not automate revaluation.

Answer

Create manual journal entries for each bank account using the month-end exchange rate.

Answer

Use the General journal to post exchange rate adjustments.

Answer

Configure exchange rate types for each currency pair.

Question 15

A manufacturing company uses Dynamics 365 Finance and Operations to manage its production orders. The production manager notices that the actual material consumption for a batch is significantly higher than the expected consumption. The system is configured for automatic posting of consumption. What should the production scheduler check first to troubleshoot the discrepancy?

Accepted Answer

Check the BOM consumption method (e.g., backflush) and ensure it matches the production process.. The BOM consumption method (e.g., backflush, manual, or at operation) directly controls how and when material consumption is recorded against a production order. If the system is set to automatic posting but the method (e.g., backflush at start or finish) does not match the actual production process, the system may consume materials incorrectly, leading to discrepancies between expected and actual consumption. Checking this setting is the logical first step before investigating other potential causes.

Answer

Review the vendor quality scorecard for the raw material supplier.

Answer

Ensure the financial dimensions on the production order are correctly assigned.

Answer

Verify that the work center capacity is correctly configured.