MB-920 Practice Test 15 — 15 Questions

Question 1

A company uses Dynamics 365 Finance and Operations. They want to provide employees with a self-service portal to view their pay slips, update personal information, and request time off. Which module should they use?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Employee self-service. The Employee self-service module in Dynamics 365 Finance and Operations is specifically designed to provide employees with a web-based portal where they can view pay slips, update personal information, and request time off. This module empowers employees to manage their own HR-related tasks without requiring intervention from HR or payroll administrators, directly matching the scenario described.

Answer

Project management and accounting

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Payroll

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Time and attendance

Question 2

An organization is implementing Dynamics 365 Finance and needs to ensure that all vendor invoices are approved before payment. They want to automate three-way matching for purchase order invoices. What must be set up?

Accepted Answer

Accounts payable parameters, invoice matching workflow, and vendor tolerances. Three-way matching in Dynamics 365 Finance requires all three components: accounts payable parameters (to enable matching), the invoice matching workflow (to define the approval process), and vendor tolerances (to set acceptable variances). Option A is wrong because only the workflow is insufficient without enabling matching in parameters and setting tolerances. Option B is wrong because only accounts payable parameters are insufficient without the workflow and tolerances. Option D is wrong because only vendor tolerances are insufficient without the parameters and workflow.

Answer

Only the invoice matching workflow

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Only accounts payable parameters for invoice matching

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Only vendor tolerances for matching

Question 3

Your Dynamics 365 Finance environment experiences slow performance when running the period closing process. Which approach should you recommend to improve performance?

Accepted Answer

Run period closing tasks as batch jobs with multiple threads. Period closing in Dynamics 365 Finance involves many long-running tasks such as foreign currency revaluation, inventory close, and ledger settlement. Running these as batch jobs with multiple threads (parallel processing) distributes the workload across batch servers and threads, significantly reducing elapsed time. This is the recommended approach for improving period closing performance.

Answer

Increase the maximum batch group size

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Archive historical data

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Use data sharing to distribute closing tasks across legal entities

Question 4

Match each Dynamics 365 Project Operations pricing method to its description.

Accepted Answer

Cost plus: Customer pays actual costs plus an agreed-upon profit margin.. In Dynamics 365 Project Operations, Cost plus covers actual costs plus profit, Fixed price is a predetermined total, and Time and materials charges based on actual hours and materials. The distractors swap these definitions.

Answer

Fixed price: Customer pays based on actual time and materials.

Answer

Time and materials: Customer pays a set amount.

Answer

Cost plus: Customer pays only for materials, not labor.

Question 5

The exhibit shows an XML request to create a sales order via the Dynamics 365 Finance data service. The request fails with an error 'Customer account not found'. What is the most likely cause?

Accepted Answer

The CustomerAccount value is incorrect or missing. The error 'Customer account not found' indicates that the value provided in the <CustomerAccount> element of the XML request does not match any existing customer record in Dynamics 365 Finance. The data service validates the customer account against the CustTable before creating the sales order, so an incorrect or missing CustomerAccount value directly triggers this error.

Answer

The quantity exceeds inventory

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The action URL is incorrect

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The XML is malformed

Question 6

A project manager in Dynamics 365 Project Operations wants to use Copilot to quickly identify which projects are at risk of exceeding their budget. What should the project manager do?

Accepted Answer

Ask Copilot in natural language: "Which projects are over budget?". Copilot in Dynamics 365 Project Operations uses natural language processing to interpret user queries and surface relevant data directly from the system. By asking 'Which projects are over budget?' in natural language, the project manager can instantly get a list of at-risk projects without needing to configure alerts, build reports, or consult external teams. This leverages Copilot's ability to query project financial data in real time.

Answer

Set up automated alerts when a project exceeds 80% of its budget

Answer

Consult with the finance team to get a list of projects over budget

Answer

Create a custom Power BI report to monitor budget consumption

Question 7

Refer to the exhibit. A transfer order is shipped but not received. Which step should be performed next?

Accepted Answer

Register the receipt at WH-02. After a transfer order is shipped, the next step is for the receiving warehouse (WH-02) to register the receipt. This completes the transfer process. Option B is correct. Option A is incorrect because the order has already been shipped. Option C is not standard procedure, and Option D would only be needed if the original order was cancelled.

Answer

Ship the order again

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Delete the transfer order

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Create a new transfer order

Question 8

A manufacturing company uses Dynamics 365 Supply Chain Management. They want to ensure that raw materials are available for production without overstocking. Which feature should they use to calculate material requirements based on production schedules?

Accepted Answer

Master planning. Master planning in Dynamics 365 Supply Chain Management calculates net requirements by netting on-hand inventory, open supply, and demand (including production orders and forecasts) to generate planned orders. It is the engine that ensures raw materials are available to meet production schedules without overstocking, balancing supply and demand across the supply chain.

Answer

Inventory on-hand report

Answer

Asset management

Answer

Quality management

Question 9

Which THREE features are available in Dynamics 365 Supply Chain Management? (Choose three.)

Accepted Answer

Transportation management. Transportation management is a core feature of Dynamics 365 Supply Chain Management that enables businesses to manage inbound and outbound shipments, rate shopping, route planning, and freight reconciliation. It integrates with warehouse and production modules to optimize logistics and carrier selection.

Answer

Project management

Answer

Retail management

Question 10

A company is configuring a main account for Cash in the legal entity USMF. Based on the exhibit, what is the main account type?

Accepted Answer

Asset. In the exhibit, the main account for Cash is configured with a main account type of 'Asset'. In Dynamics 365 Finance, the main account type determines how the account is used in financial reports and posting. Cash is a current asset, so it must be classified as an Asset account type to correctly represent the company's financial position on the balance sheet.

Answer

Liability

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Expense

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Equity

Question 11

A company uses Dynamics 365 Commerce for its online store. They want to offer personalized product recommendations to customers based on their browsing history. Which Dynamics 365 capability should they use?

Accepted Answer

Product recommendations in Commerce. Dynamics 365 Commerce includes a built-in product recommendations engine that leverages AI and machine learning to analyze customer browsing and purchase history, enabling personalized product suggestions directly within the online store. This capability is specifically designed for e-commerce scenarios and integrates seamlessly with Commerce's product catalog and shopping experience.

Answer

Marketing segments in Dynamics 365 Marketing

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Customer Service Insights

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Power BI embedded analytics

Question 12

Refer to the exhibit. A Dynamics 365 Finance batch job configuration is shown. The job started on December 1, 2025 at 08:00 UTC and is recurring daily. It is currently December 2, 2025 at 10:00 UTC and the job status is 'Executing'. What does this indicate?

Accepted Answer

The job from December 1 is still running, exceeding the recurrence interval.. The batch job started on December 1 at 08:00 UTC with a daily recurrence, and as of December 2 at 10:00 UTC (26 hours later), its status is still 'Executing'. This means the first instance never completed, so the recurrence interval (24 hours) has been exceeded, and the system will not start a new instance until the current one finishes. In Dynamics 365 Finance, a batch job with a recurrence interval shorter than its actual runtime will remain in 'Executing' status and block subsequent scheduled runs.

Answer

The job has encountered an error and is retrying.

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The job is scheduled for weekly recurrence, not daily.

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The job completed successfully on December 1 and is now running the December 2 instance.

Question 13

A company uses Dynamics 365 Supply Chain Management. They need to track the serial numbers of products sold to customers for warranty management. Which inventory configuration should they use?

Accepted Answer

Serial number tracking. Serial number tracking is the correct inventory configuration because it allows the company to assign a unique identifier to each individual unit of a product. This enables precise tracking of which specific item was sold to which customer, which is essential for managing warranty claims, returns, and service history in Dynamics 365 Supply Chain Management.

Answer

Batch tracking

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Location tracking

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Product dimensions

Question 14

A project manager needs to track time spent on a project in Dynamics 365 Project Operations. Which feature allows employees to submit time entries that can be approved and billed?

Accepted Answer

Time entry. Time entry in Dynamics 365 Project Operations is the dedicated feature for recording hours worked on projects. These entries can be submitted for approval and then used to bill customers, directly linking time capture to the project billing lifecycle.

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Expense management

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Resource scheduling

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Project budget control

Question 15

A manufacturing company is implementing Dynamics 365 Finance and wants to streamline its procure-to-pay process. They need to automatically generate purchase orders when inventory falls below a predefined level. Which feature should they configure?

Accepted Answer

Set up reorder point planning and coverage groups. In Dynamics 365 Finance, reorder point planning combined with coverage groups is the standard mechanism to automatically generate purchase orders when inventory falls below a predefined threshold. Coverage groups define the replenishment strategy (e.g., min/max, coverage period), and when the on-hand quantity drops below the reorder point, the master planning engine creates planned purchase orders. This directly addresses the requirement to automate PO generation based on inventory levels.

Answer

Use procurement catalogs with punch-out to vendor

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Configure purchase requisition workflow with auto-release

Answer

Enable vendor collaboration for automatic ordering