MB-910 Timed Practice Test 3 — 10 Questions

Question 1

Refer to the exhibit. A sales admin runs the PowerShell command and wants to retrieve the stages of the 'Opportunity Sales Process' Business Process Flow. However, the command returns no stages. What is the most likely reason?

10 minute time limit — choose an answer to begin.

Accepted Answer

The cmdlet requires the Business Process Flow ID, not name. The cmdlet used to retrieve Business Process Flow stages, such as `Get-ProcessFlowStage`, typically requires the unique identifier (GUID) of the Business Process Flow, not its display name. When the name is passed instead of the ID, the cmdlet cannot locate the BPF and returns no stages. This is a common parameter requirement in Dynamics 365 PowerShell modules.

Answer

The PowerShell module is not imported

Answer

The admin lacks read permissions on the BPF

Answer

The name is case-sensitive

Question 2

Which TWO of the following are essential components of a Dynamics 365 Field Service implementation for a company that wants to use resource scheduling optimization? (Select TWO.)

Accepted Answer

Resource Scheduling Optimization. Options D and E are correct. Resource Scheduling Optimization and Bookable Resources are essential for automated scheduling. Option A (Field Service mobile app) is not required for scheduling optimization. Option B (Customer self-service portal) is not essential. Option C (IoT devices) is optional.

Answer

Field Service mobile app

Answer

Customer self-service portal

Answer

IoT devices

Question 3

A field service organization uses Dynamics 365 Field Service. They want to ensure technicians have the correct spare parts before arriving at a job. Which feature should be used to optimize inventory?

Accepted Answer

Inventory Management and Pick Pack scenarios. Inventory Management and Pick Pack scenarios in Dynamics 365 Field Service ensure that the required spare parts are picked and packed for technician jobs, optimizing inventory and ensuring parts availability. Option A is wrong because Resource Scheduling Optimization focuses on scheduling technicians, not inventory. Option B is wrong because Connected Field Service deals with IoT and remote monitoring, not inventory optimization. Option C is wrong because Dynamics 365 Customer Service manages customer cases and support, not inventory.

Answer

Resource Scheduling Optimization

Answer

Connected Field Service

Answer

Dynamics 365 Customer Service

Question 4

A business analyst needs to share a view of unified customer profiles from Dynamics 365 Customer Insights with the sales team. Which method should they use?

Accepted Answer

Export the unified customer entity to Dataverse. Exporting the unified customer entity to Dataverse makes the unified profile data available as a standard Dataverse table, which can then be shared with the sales team through Dynamics 365 Sales or any other Dataverse-connected app. This method directly provides the sales team with access to the unified customer profiles without requiring additional integration or reporting layers.

Answer

Embed Customer Insights in Dynamics 365 Sales

Answer

Set up a Power Automate flow

Answer

Create a Power BI report

Question 5

Which TWO features in Dynamics 365 Sales help sales representatives prioritize their leads and opportunities? (Choose two.)

Accepted Answer

Predictive Lead Scoring. Predictive Lead Scoring (C) uses machine learning models to analyze historical data and assign a score to each lead based on its likelihood to convert, helping sales reps prioritize high-quality leads. Predictive Opportunity Scoring (D) similarly applies AI to rank opportunities by their probability of closing, enabling reps to focus on deals with the highest chance of success. Both features are native to Dynamics 365 Sales and directly address prioritization through data-driven scoring.

Answer

Sequence

Answer

Goal Management

Answer

Business Process Flow

Question 6

Refer to the exhibit. A Customer Insights administrator creates a segment for high-value customers. Which customers will be included in this segment?

Accepted Answer

Customers with a CLV greater than 1000. The segment is defined as 'high-value customers,' and the rule shown in the exhibit filters for customers where Customer Lifetime Value (CLV) is greater than 1000. In Dynamics 365 Customer Insights, segments are built using conditions that evaluate numeric attributes, and the 'greater than' operator includes only records where the value exceeds the specified threshold.

Answer

All customers

Answer

Customers with a CLV of exactly 1000

Answer

Customers with a CLV less than 1000

Question 7

Your organization uses Dynamics 365 Sales and wants to assign leads automatically based on product interest and geographic region. Which feature should you use?

Accepted Answer

Routing rules. Routing rules in Dynamics 365 Sales automatically assign leads to the appropriate salesperson or queue based on predefined criteria such as product interest and geographic region. Unlike assignment rules, routing rules evaluate lead attributes against conditions and route the lead to the correct owner or queue without manual intervention, making them the correct choice for this scenario.

Answer

Assignment rules

Answer

Queues

Answer

Business process flows

Question 8

Which TWO of the following are key capabilities of Dynamics 365 Field Service?

Accepted Answer

Work order management.. Options A and C are correct. Work order management and scheduling/dispatch are core capabilities of Dynamics 365 Field Service. Option B is incorrect because marketing automation belongs to Dynamics 365 Marketing, not Field Service. Option D is incorrect because inventory management is a supporting feature, not a primary capability. Option E is incorrect because finance management belongs to Dynamics 365 Finance.

Answer

Marketing automation.

Answer

Inventory management.

Answer

Finance management.

Question 9

A customer administrator configures the unification shown. After running unification, they notice that some records from the Web_Submissions source have empty email fields. What will happen to those records?

Accepted Answer

They will remain as unmatched profiles. In Dynamics 365 Customer Insights, when a unification rule is configured and a record from a source (e.g., Web_Submissions) has an empty email field, that record cannot be matched to any existing customer profile based on the email attribute. Instead of causing an error or being deleted, the record is retained as an unmatched profile. Unmatched profiles are stored separately and can be reviewed, merged, or acted upon later, ensuring no data loss occurs during the unification process.

Answer

They will cause an error and stop unification

Answer

They will match to CRM contacts with empty email

Answer

They will be deleted from the data source

Question 10

You are a Dynamics 365 consultant for a multinational retail company. The company has recently deployed Dynamics 365 Customer Insights to unify customer data from point-of-sale (POS) systems, an e-commerce platform, and a loyalty program. The data ingestion pipeline is working, and unified customer profiles are being created. However, the marketing team reports that segments built using the 'LastPurchaseDate' attribute are not returning accurate results. Specifically, a segment defined as 'Customers who purchased in the last 30 days' includes customers whose last purchase was over 60 days ago, and excludes some customers who purchased yesterday. The data source for purchase transactions is updated daily via an incremental refresh. The 'LastPurchaseDate' field is computed from the transaction entity. Upon investigation, you notice that the unified profile entity shows a 'LastPurchaseDate' that is older than the most recent transaction for some customers. What is the most likely cause of this issue, and what should you do to fix it?

Accepted Answer

The unification process has not been re-run after the latest data refresh; schedule the unification to run after each data refresh.. In Dynamics 365 Customer Insights, the unification process is a separate step that merges and deduplicates data from multiple sources into unified customer profiles. Even if the data source is refreshed incrementally, the unified profile entity will not reflect the latest transaction data until the unification process is re-run. Since the segment uses the 'LastPurchaseDate' from the unified profile, it will show stale data until unification is executed after each refresh.

Answer

The matching rules are incorrectly configured, causing the system to use an older transaction; update the matching rules.

Answer

The transaction data is in a different data source that is not linked to the profile; create a new data source and link it.

Answer

The incremental refresh is not configured correctly; reconfigure the data source to use full refresh instead.