MB-910 Describe Dynamics 365 Customer Service • Set 9
MB-910 Describe Dynamics 365 Customer Service Practice Test 9 — 15 questions with explanations. Free, no signup.
Refer to the exhibit. A Dynamics 365 Customer Service administrator has configured the routing rule set as shown. A case is created with priority 'High' and origin 'Phone'. Which queue will it be assigned to?
Refer to the exhibit.
{
"rules": [
{
"name": "Priority Routing",
"condition": "case_priority eq 'High' and case_origin eq 'Email'",
"queue": "PremiumSupportQueue"
},
{
"name": "Default Routing",
"condition": "case_priority eq 'Normal' or case_origin eq 'Web'",
"queue": "StandardQueue"
}
]
}