MB-910 Describe Dynamics 365 Customer Service • Set 7
MB-910 Describe Dynamics 365 Customer Service Practice Test 7 — 15 questions with explanations. Free, no signup.
Refer to the exhibit. A premium support case is not updated within 60 minutes. What will happen according to the SLA configuration?
Refer to the exhibit.
{
"name": "Premium Support SLA",
"businessHours": "Custom Calendar",
"slaItem": [
{
"name": "Initial Response",
"failureTime": 60,
"successConditions": {
"field": "statuscode",
"value": "In Progress"
},
"failureActions": [
{
"type": "Escalate to Queue",
"queue": "Escalation Queue"
}
]
}
]
}