220-1202 Windows OS Features and Tools Practice Test 2 — 15 Questions

Question 1

A technician is troubleshooting a Windows 11 computer that fails to boot with a 'Bootmgr is missing' error. They have a Windows installation USB. Which tool from the Windows Recovery Environment should they use to repair the boot configuration data (BCD)?

Accepted Answer

Bootrec (bootrec /rebuildbcd). The 'Bootmgr is missing' error indicates that the Boot Configuration Data (BCD) store is corrupted or missing. The `bootrec /rebuildbcd` command scans all disks for Windows installations and rebuilds the BCD store from scratch, directly addressing the missing or corrupted boot configuration. This is the correct tool in the Windows Recovery Environment for repairing BCD issues.

Answer

System File Checker (sfc /scannow)

Answer

DISM (DISM /Online /Cleanup-Image /RestoreHealth)

Answer

Diskpart (diskpart /s script.txt)

Question 2

A user reports that their Windows 10 laptop is running very slowly after a recent software installation. You suspect a driver conflict. You need to boot the system with a minimal set of drivers and services to troubleshoot, but you must not use Safe Mode because the user needs network access for remote support. Which boot configuration should you set using the System Configuration tool?

Accepted Answer

Under the General tab, select 'Diagnostic startup'.. The System Configuration (msconfig) tool allows you to enable 'Selective startup' and load only essential services and startup items, while still allowing network drivers to load. Safe Mode with Networking would also work but is not a msconfig setting; the question specifies using msconfig.

Answer

Set the boot to 'Safe boot' with 'Network' selected under Boot options.

Answer

Under the General tab, select 'Selective startup' and uncheck 'Load system services'.

Answer

Under the Boot tab, check 'No GUI boot' and set the timeout to 0.

Question 3

A user reports that after a recent Windows update, their laptop takes significantly longer to boot and they see a message about 'Preparing Automatic Repair' before the login screen appears. You need to access the advanced startup options to disable automatic restart on system failure. Which tool or feature should you use to boot into the Windows Recovery Environment (WinRE) from a running system?

Accepted Answer

Hold the Shift key while clicking Restart from the Start menu power options.. Option C is correct because holding the Shift key while clicking Restart forces the system to boot directly into the Windows Recovery Environment (WinRE) without needing installation media. This method leverages the built-in boot configuration data (BCD) to load the recovery tools, including the option to disable automatic restart on system failure under advanced startup settings.

Answer

Boot from a Windows installation USB and select 'Repair your computer'.

Answer

Press F8 repeatedly during boot to access advanced boot options.

Answer

Open the System Configuration tool (msconfig) and set the boot to 'Safe Mode' under the Boot tab.

Question 4

During a routine security audit, you discover that several user accounts on a Windows 10 workstation have local administrator privileges when they should only be standard users. You need to quickly review and modify user account types from the command line. Which built-in tool should you use?

Accepted Answer

net localgroup. The 'net localgroup' command allows you to view and modify local group memberships, such as adding or removing users from the Administrators group. The other options are either for different purposes (like disk management) or require a GUI.

Answer

lusrmgr.msc (Local Users and Groups MMC)

Answer

net user

Answer

diskpart

Question 5

A company is migrating from Windows 10 to Windows 11 on several workstations. You need to verify that each computer meets the minimum hardware requirements, including TPM 2.0 and Secure Boot capability, before deploying the upgrade. Which built-in tool should you run on each machine to generate a compatibility report?

Accepted Answer

Windows 11 PC Health Check app (downloaded from Microsoft).. The Windows 11 PC Health Check app is the official Microsoft tool designed specifically to verify compatibility with Windows 11, including TPM 2.0 and Secure Boot capability. It generates a detailed compatibility report, making it the correct built-in tool for this pre-upgrade validation task.

Answer

System Information (msinfo32.exe) and manually check the System Summary for TPM and Secure Boot status.

Answer

Deployment Imaging and Servicing Management (DISM) with the /Get-CurrentEdition option.

Answer

System Restore (rstrui.exe) to revert to a previous state if the upgrade fails.

Question 6

A user needs to access a shared folder on a Windows 10 workstation from their Windows 11 laptop. Both devices are on the same local network. Which Windows feature must be enabled on the workstation to allow file sharing?

Accepted Answer

File and Printer Sharing. File and Printer Sharing (option B) is the correct feature because it enables the Server Message Block (SMB) protocol on the workstation, which is the underlying protocol Windows uses for shared folder access. Without this service running and allowed through the firewall, other devices cannot connect to the workstation's shared resources, regardless of network discovery or firewall settings.

Answer

Network Discovery

Answer

HomeGroup

Answer

Windows Firewall

Question 7

A user on a Windows 10 computer is unable to install a new application because they receive an error that 'Windows cannot verify the publisher of this driver software.' The application is from a trusted vendor. Which tool should you use to temporarily disable driver signature enforcement to complete the installation?

Accepted Answer

Advanced Startup Options (Disable driver signature enforcement). Option C is correct because the error 'Windows cannot verify the publisher of this driver software' indicates that the driver lacks a valid digital signature, which is required by default on 64-bit Windows 10. The Advanced Startup Options menu provides a direct way to boot with 'Disable driver signature enforcement' temporarily, allowing the unsigned driver to load for the current session without permanently altering the system's security policy.

Answer

Device Manager

Answer

System Configuration (msconfig)

Answer

Command Prompt with bcdedit /set testsigning on

Question 8

A user reports that their Windows 11 laptop suddenly shows a blue screen with an error message every time they try to boot. You need to access advanced troubleshooting options to repair the system. Which key should you press during startup to access the Windows Recovery Environment (WinRE)?

Accepted Answer

F11. Option B is correct because pressing F11 during the Windows 11 boot process is the standard key to access the Windows Recovery Environment (WinRE) on most modern systems. WinRE provides advanced troubleshooting tools such as System Restore, Startup Repair, Command Prompt, and Safe Mode, which are essential for repairing a system that fails to boot due to a blue screen error.

Answer

F8

Answer

F2

Answer

F12

Question 9

A company's security policy requires that all Windows 10 workstations automatically install critical updates as soon as they are released. However, users must not be forced to restart during work hours. Which Windows Update setting should you configure to meet these requirements?

Accepted Answer

Set Active Hours to cover the workday. Configuring Active Hours in Windows Update allows you to specify the time range during which the system should not automatically restart after installing updates. By setting Active Hours to cover the entire workday, critical updates can be downloaded and installed automatically, but the required restart is deferred until outside those hours, meeting both the security policy and the user experience requirement.

Answer

Defer feature updates

Answer

Set the connection as metered

Answer

Configure Windows Update to 'Notify to schedule restart'

Question 10

A technician is configuring a new Windows 10 workstation for a user who requires access to files stored on an encrypted USB drive. The drive uses BitLocker To Go. What must the technician do to ensure the user can access the drive on this computer?

Accepted Answer

Provide the user with the drive's password or recovery key. BitLocker To Go encrypts removable drives with a password or recovery key. To access the drive on a new Windows 10 workstation, the technician must provide the user with the drive's password or recovery key, as the drive is already encrypted and requires authentication at mount time. No additional configuration is needed on the workstation beyond entering the correct credentials.

Answer

Enable BitLocker on the workstation's internal drive

Answer

Format the USB drive to NTFS

Answer

Install the BitLocker Drive Encryption feature from Control Panel

Question 11

During a software deployment, you need to create a script that runs automatically every time a user logs into their Windows 10 domain-joined computer. Which tool should you use to configure this task?

Accepted Answer

Task Scheduler. Task Scheduler is the correct tool because it allows you to create a task that triggers on a specific event, such as user logon. You can set the trigger to 'At log on' for any user or a specific user, and the task will run automatically each time the user logs into the Windows 10 domain-joined computer. This is the native Windows mechanism for scheduling scripts or programs to run at logon without requiring additional configuration.

Answer

Group Policy Management Console

Answer

Local Group Policy Editor

Answer

Windows PowerShell ISE

Question 12

A technician needs to deploy a custom Windows 10 image to 50 identical workstations. The image must include specific drivers, applications, and settings. Which tool should the technician use to create and manage the deployment image?

Accepted Answer

System Preparation Tool (Sysprep). System Preparation Tool (Sysprep) is used to generalize a Windows installation so it can be imaged and deployed to multiple computers. DISM is used to capture and apply images, but Sysprep is required to prepare the OS for imaging. Windows PE is a minimal OS for deployment tasks, not for creating the image. Windows ADK includes deployment tools but Sysprep is the specific tool for image preparation.

Answer

Deployment Image Servicing and Management (DISM)

Answer

Windows Preinstallation Environment (Windows PE)

Answer

Windows Assessment and Deployment Kit (Windows ADK)

Question 13

A user reports that their Windows 11 laptop's search bar is not returning results for local files, though web searches work. You suspect the indexing service is not running or the index is corrupted. Which tool should you use to rebuild the search index?

Accepted Answer

Indexing Options in Control Panel. The Indexing Options control panel (accessible via Control Panel or by searching 'indexing options') provides a direct interface to manage the Windows Search index, including the ability to rebuild it. Rebuilding the index is the appropriate fix when the index is corrupted or not functioning, as it forces Windows to re-scan all indexed locations and create a fresh index database, resolving issues where local file searches fail but web searches (which do not rely on the local index) still work.

Answer

Services.msc

Answer

Task Manager

Answer

Windows Settings > Privacy & security > Searching Windows

Question 14

A customer reports that their Windows 10 laptop is running slowly and they suspect a program is using too much memory. They ask you to check the system's resource usage. Which built-in Windows tool would you use to view real-time memory, CPU, and disk usage?

Accepted Answer

Task Manager. Task Manager provides a real-time overview of system performance, including memory, CPU, and disk usage, making it the ideal tool for diagnosing resource bottlenecks. The Resource Monitor offers more detailed data but is accessed from Task Manager, not directly. Performance Monitor and System Configuration are for advanced logging and startup management, respectively.

Answer

Resource Monitor

Answer

Performance Monitor

Answer

System Configuration (msconfig)

Question 15

A security incident occurred on a Windows 10 workstation where an unauthorized user gained access. The technician needs to review detailed security events, such as logon attempts and file access, to determine the scope of the breach. Which tool should the technician use to examine these logs?

Accepted Answer

Event Viewer. Event Viewer is the correct tool because it provides a centralized, detailed log of security-related events, including logon attempts (Event ID 4624 for successful logons, 4625 for failed logons) and file access audits (Event ID 4663). These logs are essential for forensic analysis to determine the scope of a breach on a Windows 10 workstation.

Answer

Resource Monitor

Answer

Performance Monitor

Answer

Local Security Policy