Microsoft certification practice
Practise Microsoft Dynamics 365 Fundamentals CRM MB-910 practice test — original exam-style scenarios covering every exam domain, with detailed explanations, wrong-answer analysis, and common exam traps. Microsoft certification exams often test whether you can choose the right Azure, Microsoft 365, identity, security or monitoring action for a realistic administrative scenario. Courseiva helps you practise with structured questions and explanations.
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Key facts for the Microsoft Dynamics 365 Fundamentals CRM MB-910 exam.
Exam cost
$165 USD / ~£130
Duration
45 minutes
Question count
40–60 questions
Passing score
700 / 1000
Validity
Lifetime (no expiry)
Delivered by
Pearson VUE
Online proctored
Yes — available
Retake policy
100% free — no account required
Everything on Courseiva for MB-910 is free — no subscription, no trial, no email wall.
Courseiva provides free Microsoft Dynamics 365 Fundamentals CRM MB-910 (MB-910) practice questions with original exam-style questions, detailed explanations, topic-based practice, mock exams, readiness tracking, and study analytics. Courseiva is an independent platform and is not affiliated with Microsoft.
24 hours before second attempt; 14 days for third and subsequent attempts
Question formats
The MB-910 exam tests foundational knowledge of Microsoft Dynamics 365 customer engagement applications. It covers Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Service, Dynamics 365 Field Service, and related features of the Power Platform. The certification is aimed at people exploring business applications, sales and marketing professionals, students, and those starting a career in Dynamics 365 CRM solutions. No prior technical experience is required to attempt this exam.
Official prerequisite
None
Recommended experience
Familiarity with business processes in sales, marketing, or customer service; no technical background required
Anyone exploring Dynamics 365 or business applications; suitable for complete beginners
Should you skip this exam?
Skip if you already work hands-on with Dynamics 365 CRM — move directly to role-based Associate exams such as MB-210 or MB-220
Courseiva study tip
Microsoft Learn's free learning path for MB-910 is sufficient for most candidates; focus on understanding which app handles which business scenario
UK salary range
£28,000 – £45,000
US salary range
$50,000 – $80,000
Job roles that cite MB-910
The exam costs $165 USD (approximately £130 GBP). Microsoft sometimes offers promotional vouchers and student discounts.
You need 700 out of 1000 points to pass.
MB-910 is an entry-level Foundational exam and is rated Easy. Most candidates pass with 15–30 hours of study using the free Microsoft Learn path.
The exam typically contains 40–60 multiple-choice and multiple-response questions.
It tests awareness of Dynamics 365 CRM applications including Sales, Marketing, Customer Service, and Field Service, as well as basic Power Platform features relevant to these apps.
No. Microsoft Fundamentals certifications do not expire and are valid for life.
Sales and marketing professionals, students, and business users exploring Microsoft Dynamics 365 CRM capabilities who want a formal, recognised entry-level credential.
Practice modes
Choose a mode that matches your current study phase. Use topic practice early on and mock exams closer to your exam date.
All MB-910 Questions
Browse the full question bank organised by domain and difficulty.
Practice Test
Start a session with detailed answer explanations after each question.
Mock Exam
Simulate the real exam with a timed, full-length question set.
Quick 10
A 10-question warm-up — ideal for a short daily study session.
Flashcards
Reinforce key terms, commands, and protocol facts with flashcards.
Domain Practice
Focus exclusively on one exam domain to target your weakest area.
50-Question Set
Mid-length practice set covering all domains.
Full-length Simulation
Full exam simulation matching the real question count.
Exam guide
Start with a short practice session, review each missed answer, then return to the topics that caused mistakes.
Microsoft Dynamics 365 Fundamentals CRM MB-910 questions test whether you can apply the concept in context, not just recognise a definition.
How the topic appears in realistic exam-style scenarios.
Which detail in the question changes the correct answer.
How to eliminate plausible but wrong options.
How to connect the question back to the wider exam objective.
Related practice questions
Use these internal links to move from the exam guide into focused topic practice pages.
Practise MB-910 questions linked to Describe Dynamics 365 Customer Insights.
Practise MB-910 questions linked to Describe Dynamics 365 Sales.
Practise MB-910 questions linked to Describe Dynamics 365 Customer Service.
Practise MB-910 questions linked to Describe Dynamics 365 Field Service.
Practise MB-910 questions linked to Explore the core capabilities of customer engagement apps in Dynamics 365.
Practise MB-910 questions linked to Describe shared features and Copilot capabilities.
Practise MB-910 questions linked to MB-910 fundamentals.
Practise MB-910 questions linked to MB-910 scenario.
Practise MB-910 questions linked to MB-910 troubleshooting.
Practice directory
Every practice set is a unique selection of questions — numbered tests, domain-focused sessions, and topic-specific quizzes.
Showing 30 of 63 tests. See all 63 MB-910 practice tests →
Timed mode
Official blueprint
Target weak areas by practising questions from a single domain. Each domain page shows all questions, difficulty breakdown, and a focused practice session.
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Free study guide
The Courseiva MB-910 study guide covers exam format, the official domain blueprint with weights, a structured study plan, and domain-specific tips for each section. Use it alongside practice questions to build both conceptual depth and exam confidence.
Sample questions
Select your answer before revealing the explanation. These questions are original exam-style — not copied from any exam or dump site.
Trap 1: Marketing Forms
Marketing Forms capture data but do not orchestrate journeys.
Trap 2: Segmentation
Segmentation creates static or dynamic groups but not personalized journeys.
Trap 3: Email Marketing
Email Marketing sends bulk emails without real-time personalization.
Marketing Forms
Why wrong: Marketing Forms capture data but do not orchestrate journeys.
Customer Insights - Journeys
Customer Insights - Journeys (formerly Dynamics 365 Marketing) provides real-time journey orchestration with AI-driven personalization.
Segmentation
Why wrong: Segmentation creates static or dynamic groups but not personalized journeys.
Email Marketing
Why wrong: Email Marketing sends bulk emails without real-time personalization.
Trap 1: Dynamics 365 Customer Service
Customer Service focuses on case management.
Trap 2: Dynamics 365 Marketing
Marketing uses segments but cannot unify data from multiple sources.
Trap 3: Dynamics 365 Sales
Sales does not have segment creation capabilities.
Dynamics 365 Customer Service
Why wrong: Customer Service focuses on case management.
Dynamics 365 Marketing
Why wrong: Marketing uses segments but cannot unify data from multiple sources.
Dynamics 365 Customer Insights - Data
Customer Insights - Data ingests and unifies data to build rich segments.
Dynamics 365 Sales
Why wrong: Sales does not have segment creation capabilities.
Drag a concept onto its matching description — or click a concept then click the description.
A potential customer who has shown interest but not yet qualified
A qualified lead with a potential deal value and close date
An organization or company that you do business with
A specific person associated with an account or lead
A task, appointment, email, or phone call tracked in the system
Drag a concept onto its matching description — or click a concept then click the description.
Guide users through a series of stages and steps to complete a process
Automated background process that performs actions based on conditions
Simple logic to set field values, show/hide fields, or validate data
Service Level Agreement that defines response and resolution time targets
Algorithm used in Field Service to optimize resource scheduling
Refer to the exhibit.
```json
{
"BookingStatus": {
"BookingStatusId": "00000000-0000-0000-0000-000000000001",
"Name": "Traveling",
"StatusColor": "#FF8C00",
"StatusBehavior": "In Progress"
}
}
```Trap 1: The booking status description provides instructions for…
The exhibit does not show a description field.
Trap 2: The status color is used to highlight the booking on the schedule…
The color is for visual identification, not for state transitions.
Trap 3: The booking status ID maps the status to a specific work order type.
Booking status IDs are unique identifiers, not mappings to work order types.
The status behavior defines the state group and triggers automatic state transitions.
StatusBehavior groups booking statuses into states (e.g., Scheduled, In Progress, Completed) and when a status with StatusBehavior 'In Progress' is selected, the system transitions the booking to the 'In Progress' state.
The booking status description provides instructions for technicians.
Why wrong: The exhibit does not show a description field.
The status color is used to highlight the booking on the schedule board.
Why wrong: The color is for visual identification, not for state transitions.
The booking status ID maps the status to a specific work order type.
Why wrong: Booking status IDs are unique identifiers, not mappings to work order types.
Trap 1: Real-time data streaming
Real-time streaming is not required.
Trap 2: Power BI integration
Power BI is optional.
Real-time data streaming
Why wrong: Real-time streaming is not required.
Data types that match the model requirements (e.g., numeric, categorical)
Correct data types are required.
Power BI integration
Why wrong: Power BI is optional.
Historical data with known outcomes
Models need training data with outcomes.
A minimum number of records (e.g., 1000)
Sufficient data is needed for statistical significance.
Official booking and top-rated study resources for the MB-910.
Question Discussion
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