SNOW-CSA Database Administration and CMDB Practice Question
What is the purpose of the 'Operational Status' field on a CMDB CI?
⚠ Common exam trap
Many exam-takers confuse 'Operational Status' with 'Business Criticality' or 'Maintenance Schedule', as all three fields relate to CI management but serve distinct purposes in the CMDB.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
To indicate the CI's current operational health.
The 'Operational Status' field on a CMDB CI in ServiceNow indicates the current operational health of the configuration item, such as whether it is functioning normally, in a degraded state, or down. This field is used to quickly assess the real-time status of a CI, enabling IT operations to prioritize incident response and change management based on the CI's operational condition.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
To indicate the CI's current operational health.
Why this is correct
Operational Status reflects whether the CI is functioning properly.
- ✗
To track the CI's maintenance schedule.
Why it's wrong here
Maintenance schedule is typically tracked in a different field.
- ✗
To define the CI's business criticality.
Why it's wrong here
Criticality is a different field.
- ✗
To record the CI's last discovery date.
Why it's wrong here
Last discovery date is a separate field.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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