Drag steps to the numbered slots on the right, or tap a step then tap a slot.
Steps
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1Step 1
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SNOW-CSA Database Administration and CMDB Practice Question
Drag and drop the steps to create a new user in ServiceNow into the correct order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Navigate to User Administration > Users, click New, enter mandatory fields (User ID, Email), then click Submit.
Creating a new user in ServiceNow requires navigating to the Users module, clicking New to open a blank record, entering mandatory fields like User ID and Email, and finally submitting the form. Skipping or reordering steps leads to errors or missing fields.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Navigate to User Administration > Users, click New, enter mandatory fields (User ID, Email), then click Submit.
Why this is correct
This is the correct order because you must first access the Users module, create a new empty record, fill in required fields, and then save the record.
- ✗
Navigate to User Administration > Users, enter mandatory fields, click New, then click Submit.
Why it's wrong here
This is incorrect because you cannot fill in fields without first clicking New to open a blank record form.
- ✗
Navigate to User Administration > Users, click New, click Submit, then enter mandatory fields.
Why it's wrong here
This is incorrect because submitting before entering mandatory fields results in validation errors; you must fill required fields before saving.
- ✗
Click New, navigate to User Administration > Users, enter mandatory fields, then click Submit.
Why it's wrong here
This is incorrect because you must first navigate to the Users module before clicking New; otherwise, you are not in the correct context.
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About these practice questions
Courseiva writes every SNOW-CSA question from scratch — 504 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.