SNOW-CSA Reporting, SLA and Imports Practice Question
A company uses SLA definitions with a time zone of 'US/Eastern'. A task is created at 10:00 PM Eastern on a Sunday. The SLA definition has a start condition that triggers on creation, a 4-hour duration, and a schedule that includes only weekdays 9 AM to 5 PM. What is the expected SLA state at 2:00 PM Eastern on Monday?
⚠ Common exam trap
The trap here is that candidates mistakenly calculate the 4-hour duration from the creation time (10 PM Sunday) instead of from the first schedule start (9 AM Monday), leading them to think the SLA is still in progress or breaches later.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Breached (at 1 PM)
The SLA starts at 10:00 PM Eastern on Sunday, but the schedule only counts weekdays 9 AM–5 PM. The first eligible time is Monday 9 AM, so the 4-hour duration runs from 9 AM to 1 PM Eastern on Monday. At 2:00 PM Eastern on Monday, the SLA has already exceeded its 4-hour window, meaning it breached at 1 PM. Option C correctly identifies the breach time.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
In Progress (still running)
Why it's wrong here
The SLA breached at 1 PM, so it is not still running.
- ✗
In Progress (not breached)
Why it's wrong here
The SLA has already breached because 5 business hours have elapsed.
- ✓
Breached (at 1 PM)
Why this is correct
The SLA started at 9 AM Monday, and with a 4-hour duration, it breached at 1 PM.
- ✗
Breached (at 2 PM)
Why it's wrong here
The breach occurred at 1 PM, not 2 PM.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.