CIS-HR Core HR Applications And Employee Center Practice Question
You are configuring a new HR Service that requires an approval from the manager before it progresses to the 'Work in Progress' state. Where should this be defined?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
HR Service record
HR Services are configured via the HR Service configuration form, where approval workflows are linked.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
HR Service record
Why this is correct
The HR Service record allows linking of specific lifecycle events or approval definitions.
- ✗
HR Lifecycle Event
Why it's wrong here
Lifecycle events are for complex onboarding/offboarding, not simple approvals on a single service.
- ✗
Assignment Rule
Why it's wrong here
Assignment rules only handle routing of cases.
- ✗
Catalog Item
Why it's wrong here
While catalog items initiate the request, the lifecycle logic resides in the HR Service.
About these practice questions
This CIS-HR question is part of Courseiva's 313-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.