CIS-HR Core HR Applications And Employee Center Practice Question
An HR case is not showing up in the 'My Cases' widget on the Employee Center. What is the first thing you should check?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 'Opened for' or 'Subject person' field on the case
The 'My Cases' widget relies on the HR Case configuration and the user's relationship to the case (e.g., Opened for, Subject person).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The HR Service assignment rule
Why it's wrong here
Assignment rules don't affect visibility in the 'My Cases' widget.
- ✗
The HR criteria settings
Why it's wrong here
HR criteria affects service visibility, not case visibility once created.
- ✗
The catalog item configuration
Why it's wrong here
The catalog item only handles creation, not the list view of existing cases.
- ✓
The 'Opened for' or 'Subject person' field on the case
Why this is correct
The widget filters based on the logged-in user being the subject or requester.
About these practice questions
This CIS-HR question is part of Courseiva's 313-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.