CIS-HR HR System Architecture Practice Question
A new HR group requires 'Read' access to all HR cases. Where do you configure this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Access Control List (ACL)
Adding the group to the appropriate ACL on the HR Case table is the correct method.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
HR Assignment Rules
Why it's wrong here
Assignment rules handle routing, not access.
- ✗
Group Roles
Why it's wrong here
Roles are needed, but the ACL must explicitly grant the read permission based on those roles.
- ✓
Access Control List (ACL)
Why this is correct
ACLs grant the 'read' permission to the specified group.
- ✗
Business Rule
Why it's wrong here
Business rules do not control general read access.
Visual reference
About these practice questions
Courseiva writes every CIS-HR question from scratch — 313 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official ServiceNow exam blueprint
This CIS-HR practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-HR exam.