CIS-DF Practice Question: Your company is preparing for an IT audit and needs to demonstrate which user groups are…
Your company is preparing for an IT audit and needs to demonstrate which user groups are responsible for supporting specific Application Services. Where should the support group be specified on the Application Service record according to CSDM guidelines?
⚠ Common exam trap
CIS-DF often tests the distinction between CI-level ownership fields (managed by, owned by) and the Application Service-level 'Support group' field, so candidates who default to infrastructure CI fields pick the wrong answer.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Support group field on the Application Service record.
Per CSDM guidelines, the Application Service record itself carries a 'Support group' field that identifies the group accountable for supporting that service. This is the authoritative location auditors will check to map responsibility for each Application Service. Placing it directly on the service record keeps ownership explicit and reportable without relying on downstream CI inheritance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Assignment group field on all incoming Incident records automatically.
Why it's wrong here
Populating the Assignment group on Incident records captures operational routing, not the ownership relationship the audit seeks; it also requires an incident to exist before any group appears. The support group field on the Application Service record itself is what CSDM designates. Assignment groups suit live triage and escalation, where work must reach a resolving team.
- ✗
Managed by group field on the underlying Linux server CIs.
Why it's wrong here
Placing the support group on the underlying Linux server CIs records infrastructure ownership, not the Application Service's support responsibility, so the audit evidence would point at servers rather than the service. It is tempting because CI-level ownership suits infrastructure teams managing hosts directly, but CSDM expects support groups on the Application Service record itself.
- ✓
Support group field on the Application Service record.
Why this is correct
CSDM places accountability on the Application Service record itself via its support group field, which references a group in sys_user_group. This satisfies the audit requirement by tying each Application Service directly to its responsible support team.
- ✗
Assigned group field on the parent Business Application record.
Why it's wrong here
The Assigned group field on the parent Business Application records ownership or fulfilment responsibility, not operational support. CSDM places the support group on the Application Service record itself, since support is a service-level attribute; the parent business application carries business ownership instead.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Security Systems Architect · founder of Courseiva
Last reviewed September 2026 · checked against the official ServiceNow exam blueprint
This CIS-DF practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CIS-DF exam.