CIS-DF Practice Exam 3 — 20 Questions

Question 1

An enterprise requires that all newly discovered servers must have a valid cost center before being classified as operational. How can this requirement be automated without writing custom scripts?

Accepted Answer

CMDB Data Governance Completeness Policy. CMDB Data Governance completeness policies can enforce that the cost center attribute is populated, flagging records that lack it.

Answer

Asset management depreciation rule

Answer

Discovery cost center transform script

Answer

CI Class Manager attribute mandatory toggle

Question 2

Which TWO methods can be used to add a custom attribute to a CI class in ServiceNow? (Choose two.)

Accepted Answer

Using the CI Class Manager by selecting the class and adding the attribute in the Attributes tab.. Custom attributes can be added via the CI Class Manager or through the Dictionary/Tables module (though CI Class Manager is preferred).

Answer

Modifying Discovery patterns via Pattern Designer to store attributes in transient memory.

Answer

Creating a Business Rule with a setDisplayValue script.

Answer

Editing the Form Designer layout for the hardware form.

Question 3

Which TWO core benefits does the CSDM Data Foundations Dashboard provide to an organization? (Choose two.)

Accepted Answer

Identification of orphaned relationships and missing foundational CIs. The CSDM Data Foundations Dashboard helps organizations measure their CSDM implementation maturity and identify structural data gaps.

Answer

Direct control over firewall security policies

Answer

Automated network switch configuration backups

Answer

Real-time patch management compliance scoring

Question 4

An organization wants to configure remediation rules so that when a CMDB Health Correctness anomaly (such as a duplicate CI) is identified, a remediation task is automatically generated and assigned to the correct data owner. Where are these remediation rules configured?

Accepted Answer

In the CMDB Health Dashboard configuration settings. Remediation rules for CMDB Health metrics are configured within the CMDB Health Dashboard configuration settings, mapping anomalies to specific workflow actions or task creation rules.

Answer

Inside Data Certification definition forms

Answer

Through Data Policies on the cmdb_ci table

Answer

In the CI Class Manager under the Remediation tab

Question 5

A company requires that all production Linux servers must have an assigned owner and a valid support group before being eligible for operational use. Which CMDB governance feature can automatically evaluate these specific data requirements and fail or flag non-compliant CI inserts?

Accepted Answer

CMDB Data Governance. Data Governance rules in ServiceNow allow administrators to define criteria for CI data quality and completeness, generating tasks or blocking records based on governance policies.

Answer

Discovery Schedule

Answer

Data Certification

Answer

CI Class Manager

Question 6

When implementing CSDM, an administrator needs to decide how to track a commercial off-the-shelf (COTS) payroll system that has both a staging and a production instance. How should the COTS payroll system be modeled in the Design domain?

Accepted Answer

One Business Application record and two Application Service records.. The COTS payroll system should be represented as a single Business Application record, with two separate Application Service records representing the staging and production instances.

Answer

Two Business Application records and one Application Service record.

Answer

One Business Application record and zero Application Service records.

Answer

Two Business Application records and two Application Service records.

Question 7

An IT architect wants to map a Software-as-a-Service (SaaS) application (e.g., Workday) into the CSDM framework. Since there is no on-premise infrastructure to discover, how should Workday be modeled?

Accepted Answer

As a Business Application record linked to an Application Service record representing the SaaS tenant, without requiring local infrastructure CIs.. Workday should be modeled as a Business Application record in the Design domain, with an Application Service record linked to it representing the SaaS subscription/tenant environment.

Answer

As a Technical Service with no portfolio parent.

Answer

As an unmapped Incident record.

Answer

As a Hardware Asset CI in the Foundation domain.

Question 8

A CMDB manager wants to review the overall health of the CMDB across Completeness, Correctness, and Compliance. Which ServiceNow module should they navigate to first?

Accepted Answer

Configuration > CMDB Health > Dashboard. The CMDB Health Dashboard is the primary built-in tool for viewing overall completeness, correctness, and compliance metrics.

Answer

Configuration > Data Governance > Dashboard

Answer

System Definition > CMDB Dashboard

Answer

Reports > View > CMDB Health

Question 9

A company notices that hundreds of stale server records are polluting the CMDB, negatively affecting health scores. Rather than deleting them manually, what is the best practice governance workflow to handle stale CIs?

Accepted Answer

Initiate a review campaign or automated retirement workflow via CMDB health remediation. Stale CIs should go through a lifecycle review process, typically retiring or deleting them via automated or reviewed workflows (such as retirement rules or remediation tasks).

Answer

Delete all records where sys_updated_on is older than 90 days using a background script

Answer

Run Discovery against the entire IP range daily to force updates

Answer

Turn off the Stale CI metric so the score improves without action

Question 10

An administrator is reviewing the Correctness score on the CMDB Health Dashboard and notices a low score caused by multiple CIs having no relationships to any business services. Which specific Correctness metric is flagging this issue?

Accepted Answer

Orphans. The Orphan metric under CMDB Health Correctness identifies CIs that lack required relationships (e.g., servers not related to applications or services).

Answer

Duplicate CIs

Answer

Unassigned CIs

Answer

Stale CIs

Question 11

Which TWO user roles are typically associated with managing and reviewing CMDB Health and Governance dashboards? (Choose two.)

Accepted Answer

sn_cmdb_admin. CMDB health and governance management requires administrative or specialized read roles tailored to CMDB health oversight.

Answer

itil

Answer

survey_admin

Answer

approval_user

Question 12

Which TWO of the following represent valid types of Application Services that can be deployed in ServiceNow?

Accepted Answer

Manual Application Service. Application Services can be created as Manual or Dynamic CI Group types.

Answer

Hardware Application Service

Answer

Foundation Application Service

Answer

Portfolio Application Service

Question 13

What is the primary role of a 'Data Owner' in the context of ServiceNow CMDB governance?

Accepted Answer

Accountability for the accuracy, completeness, and quality of data within their assigned CI domain. Data owners are accountable for the accuracy, completeness, and governance of their assigned CI portfolios.

Answer

Approving financial balance sheets for the enterprise

Answer

Configuring network switch routing tables

Answer

Writing custom Java code for MID server extensions

Question 14

An administrator needs to configure a Data Certification schedule to ensure that Application owners review their respective records quarterly. Which module is used to set up these recurring certification campaigns?

Accepted Answer

Data Certification > Certification Definitions. Data Certification templates and schedules are configured under the Data Certification application menus to assign review tasks to designated owners.

Answer

Configuration > Governance > Audits

Answer

CMDB Health > Certification Rules

Answer

Service Level Management > Certification

Question 15

An administrator needs to understand where a newly discovered database instance CI's attributes are stored across the CMDB table hierarchy. Which table represents the base class for all Configuration Items in ServiceNow?

Accepted Answer

cmdb. The base class for all CIs in the CMDB is cmdb, which contains core attributes inherited by all child classes.

Answer

cmdb_rel_ci

Answer

sys_object

Answer

cmdb_ci

Question 16

An enterprise has multiple disjointed data sources feeding network gear into the CMDB. Source A provides high-accuracy IP data, while Source B provides high-accuracy serial numbers. However, their discovery source names differ slightly in casing and format across jobs. How does the IRE handle discovery source strings during reconciliation?

Accepted Answer

Discovery source strings are case-sensitive and must be standardized; inconsistent naming causes the IRE to treat them as distinct data sources, bypassing intended precedence rules.. Discovery source names must be registered in the sys_object_source or cmdb_sync_v2 framework properly, and matching is case-sensitive or managed through standardized discovery source entries.

Answer

The IRE maps discovery sources based on IP address ranges rather than the discovery source string.

Answer

The IRE automatically normalizes all discovery source strings to lowercase and strips special characters.

Answer

Discovery source names only affect reporting and have no impact on IRE reconciliation behavior.

Question 17

Which dashboard component in the CMDB Health Dashboard displays the ratio of CIs that have missing mandatory attributes?

Accepted Answer

Completeness Score Widget. The Completeness score gauge displays the percentage of CIs meeting completeness criteria, including missing mandatory attributes.

Answer

Correctness Duplicate Widget

Answer

Orphaned CI Widget

Answer

Compliance Audit Widget

Question 18

Which TWO benefits are gained by scheduling regular Data Certification campaigns in a mature CMDB? (Choose two.)

Accepted Answer

Maintaining audit readiness and proving data governance compliance. Regular data certification campaigns ensure continuous data validation by accountable owners and help maintain high data hygiene.

Answer

Replacing the need for the Identification and Reconciliation Engine (IRE)

Answer

Automatically generating physical network router configurations

Answer

Automatically resolving all IT service desk P1 incidents

Question 19

Which module provides a centralized reporting interface specifically for monitoring CMDB data quality scores across Completeness, Correctness, and Compliance?

Accepted Answer

CMDB Health Dashboard. The CMDB Health Dashboard is the primary built-in module for monitoring CMDB data quality metrics.

Answer

CSDM Workspace

Answer

Performance Analytics Hub

Answer

CMDB Dashboard in Service Operations Workspace

Question 20

Which dashboard provides visibility into how well an organization's data aligns with the Common Service Data Model (CSDM) across foundations, design, manage technical services, and sell/consume?

Accepted Answer

CSDM Data Foundations Dashboard. The CSDM Data Foundations Dashboard measures alignment with CSDM stages.

Answer

Service Portfolio Management Dashboard

Answer

CMDB Health Dashboard

Answer

ITOM Visibility Dashboard