Service-Con-201 Service Console Practice Question
Which TWO benefits does Split View offer to agents in the Lightning Service Console? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Allows quick navigation between records without losing list context.
Split view keeps list views visible alongside open records for easy browsing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Allows quick navigation between records without losing list context.
Why this is correct
Agents can click different records in the list view without closing the split panel.
- ✗
Sends automated customer satisfaction surveys.
Why it's wrong here
Surveys are handled by Salesforce Surveys or Omni-Channel features.
- ✗
Automatically deletes duplicate case records.
Why it's wrong here
Split view does not perform data deduplication.
- ✗
Translates incoming customer chat messages in real time.
Why it's wrong here
Translation is handled by separate Einstein or third-party integrations.
- ✓
Maintains a persistent list view on the screen while working on records.
Why this is correct
Split view keeps the list view pinned on the left side.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.