Salesforce · Official Blueprint · Last reviewed May 2026
The official Salesforce Service-Con-201 exam covers 7 domains. The vendor does not publish percentage weights for these domains — treat each as an equal part of the exam blueprint.
Covers the topics, concepts, and applied skills examined under the Integration And Data Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Integration And Data Management questionsCovers the topics, concepts, and applied skills examined under the Case Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Case Management questionsCovers the topics, concepts, and applied skills examined under the Service Cloud Solution Design domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Service Cloud Solution Design questionsCovers the topics, concepts, and applied skills examined under the Knowledge Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Knowledge Management questionsCovers the topics, concepts, and applied skills examined under the Omni Channel domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Omni Channel questionsCovers the topics, concepts, and applied skills examined under the Entitlement Management domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Entitlement Management questionsCovers the topics, concepts, and applied skills examined under the Service Console domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.
Practice Service Console questionsThe vendor does not currently publish percentage weights for these domains, so Courseiva does not rank them by weight.
Work through each domain systematically — cover fundamentals first, then applied and scenario-based topics.
Never skip a domain regardless of perceived importance. Full coverage is required to pass.
Use Courseiva domain analytics to track your accuracy per domain and route extra questions to your weak areas.
Courseiva tracks your accuracy per domain automatically and routes you toward your weakest areas — no manual configuration needed.