A consultant is configuring a Lightning Service Console app for a call center team. The team needs to see a persistent timer tracking call duration in the footer of the console. Which component should the consultant add to the utility bar?
Trap 1: Flow utility component
Flows can guide processes but do not natively provide persistent telephony timing without custom development.
Trap 2: Recent Items utility component
Recent items only shows recently visited records, not call timers.
Trap 3: Feed Item utility component
Feed items relate to Chatter or case feeds, not call timing.
- A
Flow utility component
Why wrong: Flows can guide processes but do not natively provide persistent telephony timing without custom development.
- B
Recent Items utility component
Why wrong: Recent items only shows recently visited records, not call timers.
- C
Feed Item utility component
Why wrong: Feed items relate to Chatter or case feeds, not call timing.
- D
Open CTISoftphone
The Open CTI Softphone utility component provides call controls and built-in call duration tracking in the utility bar.