Service-Con-201 Case Management Practice Question
Universal Containers wants to ensure that when a case is closed, all associated tasks assigned to other users are automatically closed as well to keep reports clean. Where should the administrator configure this behavior?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Support Settings
Support Settings in Salesforce include a checkbox to 'Close related tasks when a case is closed'.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Activity Settings
Why it's wrong here
Activity settings control features like recurrence and reminders, not case-specific task rollup closing.
- ✓
Support Settings
Why this is correct
Support Settings contains the global configuration to close related open tasks when a case is closed.
- ✗
Process Automation Settings
Why it's wrong here
Process automation settings manage workflow and process behaviors globally, not case support specifics.
- ✗
Case Assignment Rules
Why it's wrong here
Assignment rules handle initial ownership routing.
About these practice questions
One of 321 original Service-Con-201 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.