Service-Con-201 Case Management Practice Question
An administrator is setting up Email-to-Case and wants to ensure that emails from known spam domains are automatically discarded without creating cases or sending auto-responses. How can this be accomplished?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure Blocked Address settings in Email-to-Case Setup.
Blocked addresses and domains can be managed in Email-to-Case settings to discard unwanted emails.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a Case Assignment Rule with a 'Discard' action.
Why it's wrong here
Case assignment rules do not have a discard action; they assign to users or queues.
- ✗
Set up spam filters in Web-to-Case settings.
Why it's wrong here
Web-to-Case is for web forms, not Email-to-Case.
- ✓
Configure Blocked Address settings in Email-to-Case Setup.
Why this is correct
Salesforce provides a Blocked Addresses list in Email-to-Case settings to drop emails from specified domains/addresses.
- ✗
Write an Apex trigger on the EmailMessage object to delete spam emails.
Why it's wrong here
While possible, native configuration via Blocked Addresses should be used first before writing custom code.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 318 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.