Service-Con-201 Entitlement Management Practice Question
A support manager wants to view a list of all active entitlements across the organization that are due to expire within the next 30 days. Which object should be queried or reported on?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
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Entitlement
The Entitlement object tracks active support agreements for customers and contains fields such as End Date, making it ideal for tracking expirations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Milestone Type
Why it's wrong here
Incorrect. Milestone Types are dictionary values defining what is tracked, not the contract instances.
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Entitlement
Why this is correct
Correct. The Entitlement object represents the customer's support eligibility and includes end dates.
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Service Contract
Why it's wrong here
Incorrect. While service contracts hold entitlements, the expiration tracking specifically happens at the Entitlement level or Contract level depending on detail, but Entitlements explicitly store individual customer support lines.
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Case Milestone
Why it's wrong here
Incorrect. Case Milestones track individual case SLA achievements, not contract or entitlement expiration dates.
About these practice questions
Courseiva writes every Service-Con-201 question from scratch — 321 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.