Service-Con-201 Knowledge Management Practice Question
A support agent wants to search for Knowledge articles using specific terms and filter them by data category directly within the Lightning Service Console. Which tool provides this interface?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Lightning Knowledge component on the Case or Home page.
The Lightning Knowledge component provides search, filtering by data categories, sorting, and preview capabilities within the console.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Case Feed Publisher action menu.
Why it's wrong here
Incorrect. Feed publisher actions are for posting messages or emails, not searching knowledge.
- ✗
The Knowledge Management app in App Launcher.
Why it's wrong here
Incorrect. The Knowledge Management app is for authoring and managing, not contextual case resolution.
- ✓
The Lightning Knowledge component on the Case or Home page.
Why this is correct
Correct. The Lightning Knowledge component is designed specifically for searching, filtering, and attaching articles in the console.
- ✗
Global Search results page with Knowledge object tab.
Why it's wrong here
Incorrect. While Global Search works, the Lightning Knowledge component inside the console offers contextual searching and case attachment.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official Salesforce exam blueprint
This Service-Con-201 practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the Service-Con-201 exam.