Salesforce AI Associate AI Associate AI Associate Questions 751–753 | Page 11/11

751

Multi-Selecthard

Which TWO are best practices when implementing Einstein Recommendation Builder?

Select 2 answers

A.Use a dataset that reflects recent customer interactions

B.Disable negative feedback to simplify the model

C.Include all available data, even if it is old or unrelated

D.Use a single dataset that contains the entire history of the org

E.Regularly review and test the recommendation model

AnswersA, E

Recent data provides timely recommendations.

Why this answer

Einstein Recommendation Builder relies on recent customer interaction data to generate accurate and relevant product or content recommendations. Using stale or outdated data can lead to irrelevant suggestions, as the model learns from historical patterns that may no longer reflect current customer preferences or behaviors.

Exam trap

Salesforce often tests the misconception that 'more data is always better' or that 'simplifying the model by disabling feedback improves performance,' when in reality, data quality and feedback signals are critical for accurate recommendations.

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752

MCQeasy

Refer to the exhibit. An admin sees this error in the Einstein activity log. What is the most likely cause?

A.Sentiment analysis is generating PII that data masking cannot hide.

B.The model output should not contain any text.

C.The Einstein Trust Layer is completely disabled.

D.Data masking is configured but not applied to the sentiment analysis model.

AnswerD

Since sentiment analysis is off, the PII leak must be from another component without masking.

Why this answer

The error indicates that sentiment analysis is not enabled, but PII is leaking, likely because data masking is not applied to the model generating the output.

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753

MCQeasy

A sales rep wants to use Einstein Activity Capture to automatically log emails and meetings. Which prerequisite must be met?

A.Chatter must be disabled for the organization

B.Sales Cloud Einstein licenses for all users

C.The feature is automatically enabled once email integration is configured

D.Users must grant access to their email and calendar via OAuth

AnswerD

Users must authorize Salesforce to access their email and calendar.

Why this answer

Einstein Activity Capture requires users to explicitly grant access to their email and calendar via OAuth (Option D). This OAuth-based authentication allows Salesforce to securely sync emails and meetings from the user's email provider (e.g., Gmail, Outlook) into Salesforce records. Without this explicit consent, the feature cannot access or log the user's activity data.

Exam trap

Salesforce often tests the misconception that Einstein Activity Capture is automatically enabled or requires a separate Einstein license, when in reality it requires explicit user-level OAuth consent and is available with standard Salesforce licenses.

How to eliminate wrong answers

Option A is wrong because Chatter does not need to be disabled for Einstein Activity Capture to work; in fact, Chatter can remain enabled and is unrelated to the email/calendar sync process. Option B is wrong because Sales Cloud Einstein licenses are not a prerequisite for Einstein Activity Capture; the feature is available with standard Salesforce licenses and does not require an add-on Einstein license. Option C is wrong because Einstein Activity Capture is not automatically enabled when email integration is configured; it requires explicit setup, including OAuth authorization from each user, and is not a default consequence of email integration.

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Salesforce AI Associate AI Associate (AI Associate) — Questions 751–753