AI Associate AI Capabilities in CRM Practice Question
A sales rep wants to use Einstein Activity Capture to automatically log emails and meetings. Which prerequisite must be met?
⚠ Common exam trap
Salesforce often tests the misconception that Einstein Activity Capture is automatically enabled or requires a separate Einstein license, when in reality it requires explicit user-level OAuth consent and is available with standard Salesforce licenses.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Users must grant access to their email and calendar via OAuth
Einstein Activity Capture requires users to explicitly grant access to their email and calendar via OAuth (Option D). This OAuth-based authentication allows Salesforce to securely sync emails and meetings from the user's email provider (e.g., Gmail, Outlook) into Salesforce records. Without this explicit consent, the feature cannot access or log the user's activity data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Chatter must be disabled for the organization
Why it's wrong here
Chatter must be enabled for Activity Capture to function.
- ✗
Sales Cloud Einstein licenses for all users
Why it's wrong here
Einstein Activity Capture is included with Sales Cloud, not an add-on license.
- ✗
The feature is automatically enabled once email integration is configured
Why it's wrong here
Einstein Activity Capture must be explicitly enabled by an admin.
- ✓
Users must grant access to their email and calendar via OAuth
Why this is correct
Users must authorize Salesforce to access their email and calendar.
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